SmarterTravel Reviews 

Terry take care of problems carefully and respond quickly. I was happy to talk with Terry. I am very satisfied.

Terry take care of problems carefully and respond quickly. I was happy to talk with Terry. I am very satisfied. I will make a reservation with smartertravel..

amazing customer care and i am happy with our hotel room and the view omgosh

I had a situation over the weekend where the hotel I booked through the company had bedbugs and I refused to stay there. I had to go through you all to get a refund b/c the hotel couldn’t do it since I didn’t book with them. I spoke with Teri and she wasted no time working on getting my refund. I appreciate her for being so on point with this as it was a very unnerving situation.

Had a last minute family medical emergency and had to cancel. The trip was fully refundable if cancelled by a certain time, and I cancelled the day before that time. However, I was only reimbursed half and not the full cost. I contacted customer service next day and Jennifer looked into it and saw that I met the timeline and reimbursed the other half. Very grateful that she understood the situation and was able to assist.

I had to make multiple reservations to get several rooms for my party. While the UI could have made it easier to book it in one shot, it was the top notch customer service via text chat (and prompt follow up emails and call as needed - thanks Shawn M!) that was the difference from other aggregator services. And their prices were awesome... Hands down better than the competition!

Great hotel rates. Smooth process. A minor snag after check out was corrected immediately. Stumbled on this site. Definitely using again.

The customer support is super. They helped me to get a refund from the hotel due to poor service.

Great customer service I will be booking with smarter travel more frequently.

Jennifer was amazing and very knowledgeable. I’m glad she was able to help me.

Shawn M. was beyond amazing!!! I work in a call center and i handle highest level escalations, so I am very familiar with what good service looks like and also what is expected as a rep. Shawn immediately went above and beyond for me literally like 20 seconds into our interaction... I was asking for further details regarding a hotel I was looking at....He didn't have the answers so he advised me that i would have to call or go to the location...but immediately was already on the phone with them working on my answers. Thank you for taking the time to read this review.

Online support was very quick and thorough in helping me with an issue I had with our hotel. Definitely pleased with the support I received.

Marissa is wonderful , she understood my mistake she help me whit everything! Thanks so much Marissa

So wonderful, and a lot of help from Shawn. I’m really pleased and appreciated. Thanks

Not only are they some of the cheaper agents to go through (at least for Hawaii) but Shawn and the customer service crew were very flexible and understanding of an airline cancellation emergency situation. I'd feel comfortable booking with the m~ Cheers !

We had an issue with our reservation that was entirely our own fault and as soon as chat was available, they were very quick to respond and even called the hotel directly for us to try to resolve the issue.

They took care of me when they didn't have to and for that, I greatly appreciate them.

I had a bad experience with my hotel stay. So I contacted the customer service at Smarter travel. I explained my concerns and it was handled quickly and effectively.
Thank You!
Ms.Millsap

I booked a hotel at a Marriott for 50 bucks cheaper than the Marriott website said or any other major booking site. I was surprised and wondered if it was too good to be true. Unfortunately, the website glitched and said it failed, clicked the reservation again, same result. Next day, I saw two pending charges on my bank statement. I called The Bank and they said they approved the charges but SmarterTravel agents said it was the bank not accepting the card info I had put down on the website. Blame game. I finally got a hold of someone who took customer service to the next level in Jennifer on the Chat on their website. I explained the problem, and she ended up helping me book it over the phone. I was able to reserve the hotel at the same price I had seen the day before. I hope they are able to get their phone lines put back in service and have great people like Jennifer helping out with issues because it was a breeze. They said people using expletives and badmouthing are the reason they use the chat so good tactic is to be kind with your concern you have and they will help you. I was going to rate them as a 1 star review because of their website faultiness and skeptical appearance, pending charges massacre, and hard time being able to get someone on the phone… but Jennifer earned her company 4 stars by showing me a company can accept something that went wrong, and make a one day customer, a future one. I just hope she goes to work for Verizon, and Comcast… they need help.