SmarterTravel Reviews 

For my Husband and I's One Year Anniversary we booked at a hotel we had spent our Wedding Day at. I had chosen the wrong Dates, and Smarter Travel and their team were so accommodating in helping us get the correct dates in order and make our Anniversary so Special. Thank You to Jennifer and Shawn for taking care of us.

I asked SmarterTravel about a recent issue I had with an airline and what, if anything, could be done about it. They sent me all sort of information and articles on what my rights were. It was great!

Terri P helped me out with a typo i made in the reservation process - she was incredible! SmarterTravel is good too I guess hehe

We booked a room for the 28th of this month three days ago. When we were all done with our reservation, our itinerary said the room was booked for the 19th.. we tried to use the online help. No help, and no phone number to call. We were charged. No customer support at all. And when we try to call the hotel where the reservation was made, they didn’t have any of our information.

I made a reservation and wasn't able to change or can without the company keeping all my money. The venue changed dates, not my fault. Company would not change or modify reservation. I don't recommend this company at all. I don't even want to give them a 1 star. I also tried to call the company but all I got was an automated response can't get a hold of a human being.

I booked a hotel through SmarterTravel thinking it would be "smarter", NOT! I had a reservation for Los Angeles, Comfort Inn for after Christmas. I was going to visit my son, daughter-in-law and new grandbaby. I got sick the night before I was scheduled to fly there - the flu. Fever, aches, pains, headache, nausea. In fact, I am still sick (5 days later). Anyway, they would not give me a refund or a credit for my stay. $822. Then when I cancelled it, there was an additional 20 fee! The airline made an exception for me and gave me a credit. Said they were glad I was not travelling sick. But since I booked hotel through Smarter Travel and not the hotel itself, I could not get a refund or credit. Things happen, circumstances can change easily, unexpected things come up. Lesson learned - don't book through SmarterTravel!

Thanks for assisting in getting us refunded!

I had an unexpected event cancellation and therefore had to cancel my hotel reservation almost at the last second. Marissa was very helpful and professional and helped to resolve this issue quickly for me. It has been an impressive and pleasant experience! I am glad that I booked my hotel through SmarterTravel.

Customer service went beyond expectations. My trip was cancelled due to hurricane and the customer service talked to the hotel and able to cancel my reservation. The forecast has changed last minute so I lost tickets for flights but I was able to get cancelation for hotel thanks to excellent service.

Booked a hotel in Maui at 10:30am, checked into the hotel at 3:30pm without any problems! I was a bit scared that the website was a scam but it all went very smooth. Saved me a lot of money!

My first experience was not the best to say the least. My hotel was cancelled without my knowledge and I was unable to find another room so my trip was cancelled to Baltimore.They refunded my money and gave me a credit that I used to go to Miami. Had a great time. I would use them and recommend them overall.

Great experience!! Easy process and everything checked out from start to finish booking with this site. I would use again for sure!

False saving
I was fooled

Too soon to rate it effectively. Trip is not for several weeks.

The booking experience was very simple and easy. My husband and I had no issues with our reservation when checking into the hotel.
Overall a great experience

Super quick. Easy, best deal around and trustworthy!

I was overcharged for my room. The hotel wasn’t paid their full amount. I had to pay more money once I arrived at the hotel. There is no ability to communicate with this company.

Love this place. Great price

What a great experience! Easy to book and great deal on my hotel. I made a call to customer service to ask a few questions as my daughter has food allergies and a customer service rep answered my call right away. All in all it was a 5 minute book and done!!! SmarterTravel will be my go to now!!!