Smith & Byford Reviews 

The lady engender was very well prepared with equipment I have never seen before. She did all the tests and answered my questions. Se checked the gas meter with a special equipment, and sprayed the connections after (to check for leaks I suppose), then attached something else to the gas boiler and also filled some water as the pressure was a bit low. She looked inside the boiler and takes some pictures.
I am giving 5 stars because of this professional lady engender even though I haven’t had that experience before with the previous engineers.

They came to check my gas supply, Guy was ok, but didn't speak very good English, I have lived in my home for almost 31 years, and have never had a gas supply to my home, I am all electric, I tell Smith and Byford this every year, but they still insist on coming, probably because they are being paid to do so by Clarion Housing.

I had a gas safety check as required by my landlord. I received a text message containing a link to book my appointment. The engineer arrived on time and was very polite and professional. I have always had good service from Smith & Byford.

Excellent communication, engineers are professionals , very good service

Great service I have had a gas inspection every year it’s a compulsory service from the housing association I’m under engineer was very nice and respectful as he took his shoes off before entering. Quick efficient service.

Had two visits, one on Thursday and one on Friday.

The Friday visit was excellent...the engineer was very helpful, professional, and friendly. He fixed a leak and also helped set up my programmable room thermostat. I was very happy with the service provided.
Thanks to the customer service team for arranging the appointments, very helpful.

On time, quick, staff are personable and professional....

They responded very fast when the office reported the concern to them.
They did a very professional job and I am very pleased.
Thanks.

Operative was polite, well mannered. Cant fault his work and was very efficient. Nice bloke

A couple of guys came around I didn't get their names but they got my hot water working again they were very friendly informative and professional

Great service speedy repairs

MOST EXCELLENT service from Donna who understood my query without issue, booked the engineer's visit to erase the "service due" message on the central heating monitor (as boiler check was successfully done 3 months previously!) and escalated the visit by 3 days. Text message was sent, Donna also called back, the same day, to confirm escalation date & received postal letter. Engineer (professional, courteous and very friendly young man!) came on the day mentioned and changed the unit altogether as message couldn't be erased. Extremely pleased with service from S&B from start to finish. Would HIGHLY recommend.............5*****!!

Arrived on time and worked thoroughly for 45 minutes. Previous time was 5 minutes. Vast difference but happy done properly. Thank you.

I had an electricity safety check done by this company and found the engineer they sent to be polite, efficient and helpful.

The gas engineer is so professional in every aspect. He is very helpful and polite. I've had him several time's to check my gas appliances and I'm more than satisfied with the work he has continued to carry out.

Kept well informed regarding my service. The man was very polite and professional. Would recommend this company.

Emergencies are non- urgent left 18 days with no heating and hot water
Takes almost an hour for calls to be answered. They do not care at all

I missed their first suggested appointment. Their team did everything to help, in sorting out a convenient replacement time. All friendly and helpful. The guy came to time and did a thorough efficient job. He was friendly and helpful as well. I think customer service is important to them.

The gas engineer who carried out the gas safety check was thorough. He replaced a missing screw in the boiler and provided a new carbon monoxide monitor when asked as my old monitor was approaching its end date. He set the monitor up for me before leaving.