Smith & Byford Reviews 

Had a gas check done yesterday, man that came was very friendly and kept me up to date with what he was doing. No problems at all

The engineer who came to sort out the boiler issue was very friendly and helpful and a pleasure to meet who explained everything very well and made sure it was all good so thanks for everything

The customer service was polite & helpful when l called them accidentally then they decided to organise a gas inspection. I found the link to confirm my appointment difficult to use but l was pleased when got another reminder to cancel. The engineer was professional & polite. The only reason they aren’t getting 5 stars is that most contractors aren’t mindful to remove or cover their shoes when they enter people house. At least let them ask before entering people’s home with dirty shoes.

Very happy with the service from arranging a convenient time to suit me from the customer service team to the engineer who came to carry out the gas service 😀. Very friendly and professional.

We"ar Happy with your friendly professional support and service. Biggest Thank you. Best wishes to you and your Company!

Excellent considerate and very professional service agents

Arrived on time the chap was friendly and checked everything very happy with service.

Very pleased. Worked well and despite my clutter, he didn't complain. He changed batteries in thermostat for me too. Thank you.

Arrived within the time limit, very polite and efficient.

Thorough, knew what they were doing and without disruption to my day.
The booking process was straightforward.

Very nice lad did a good job. Was happy with the service.

Fine very well

Great service from start to finish. The booking system was easy to use, and the communication was excellent. I was running late getting back to meet the engineer, but I was able to speak to him through my Ring doorbell and he kindly waited for me. He was friendly, approachable, and very patient with my two excitable dogs. A real credit to the council service. Thank you.

The gentleman who did the gas safety inspection was very helpful and left the area clean and tidy.

Was very happy with services done to the best standards and made sure everything was up and running.

The engineer was very polite and new his job well done as im very pleased

He was a very polite and friendly young man. In the 9yrs I have lived here no one has ever done such a thorough service. I told him about a problem with the boiler that I was concerned about (a very loud booming noise after using the hot water). That was the first thing he looked into. 10/10 for his work and demeanor.

The gentleman who came to do my gas check yesterday was polite, pleasant, courteous, helpful and extremely efficient. I was pleasantly impressed.

I suffered a sudden fairly bad leak from my kitchen pipes and was very anxious as I have health problems with limited mobility. Customer service told me someone would be sent out ASAP. One of their plumbers was in the area and did an initial inspection another plumber was sent out to complete the job. The plumber was very reassuring that it could be fixed that evening. He did a great job and I was extremely satisfied.

The engineer who dealt with the faulty boiler was both professional and helpful in resolving the issue. He listened to all the issues I raised. Great.