Smith & Byford Reviews 

Very good service nd fast service

The engineer came in time and did a perfect job, very polite and friendly.

Phoned on Monday afternoon to report was unable to set my hot water receptionist said they would send someone on Tuesdsy morning. Electrician arrived about 10am, very polite and very knowledgeable young man solved the problem and even made sure I knew exactly how to set the hot water up or down myself.

The gentleman who came to explain the new boiler and heating system in my sister's flat while she is in hospital was very helpful. He came again the next day as I had concerns about the white light coming on in the boiler after all the power had expired and was then restored. Once the power was back it was working. He also explained the temperature controls on the heating system and was very polite.

I would like to commend Engineer Tony for the excellent service he provides. He is always polite, respectful of my home, and conducts himself professionally at all times. I feel very safe and confident knowing that he has completed my boiler inspection and maintenance checks.
In the past, I have experienced issues with other engineers, including dirty cabinet surfaces, water leaks left in my cupboards after draining the system, and a lack of customer service skills. Tony is completely different. He works cleanly, takes great care in his work, and always treats my home with respect.
His friendly manner, attention to detail, and professionalism make a real difference, and I greatly appreciate the high standard of service he consistently provides.
This version would work well for a customer satisfaction survey, complaint resolution response, or formal compliment.

Very helpful

I was visited by steve who is a lovely friendly guy,he serviced my boiler and checked everything working ok.He arrived on time and booking the appointment was easy.

Well well! 3 times inside of a year my emersion has broken....we're on number 3 currently....
Reported on 5/7/26....still waiting for a call back and we a two vulnerable adults, one of which a cancer patient, i am currently on hold yet again having been put through to 4 different departments....I can't stress enough how rubbish this company are......As to your reply, no body has contacted me at no time, at all.....I have had to call repeatedly, I suggest you do your job properly this time 3rd time in a year! Stop using cheap nasty parts......
Grow customer service skills,
Care!
Or pack up.
Do the world a favour

Friendly efficient and polite. Fixed my shower and cleaned up the bathroom. Terrific engineer so helpful. Thank you.

Fast , friendly service , thank you !

A very nice polite man did his job well ,turned up on time ,over all it was a pleasant experience.

The Engineer was on time and very cheerfull. He bas been to me before so we always have a chat and a laugh whilst he is working. He always tells me what he is doing to the Boiler at that time.

I called to report issue with our boiler advised that I had put on a 24hr call. This was at around 9am by 11ish Engineer was at my door. Sorted issue and called through to office to arrange survey for replacement boiler. Recieved call to inform someone would be out following day between 8 &1 to carryout survey. Thankyou so much.

Boiler sounded like a helicopter taking off. I switched it off and contacted Smith & Byford. I was called back within about 10-15 minutes and an appointment with an electrician was booked the same day. The electrician provided exceptional service, he was polite, warm and kept me updated with what the issue was and the solution. The part needed would have been a weeks wait, but he went above and beyond and sourced the part and came back 30 minutes later and fixed my noisy boiler. I am very appreciative of his can do attitude and willingness and eagerness to provide excellent customer service. I just wish all tradespeople were like him, truly one in a million would book him again in a heartbeat.

Only turned up to do a regular Gas Service but also repaired a leaking Expansion Tank on my central heating system at the same time. A fantastic Engineer. Nothing was a problem to him.
Thank you so much

Exceptional service to a very high standard. Electricians were professional, friendly, very thorough and had a clean smart appearance. I can't fault their service and they even sorted out an old socket and replaced my smoke alarms. Top class service, in fact the best I've ever had!

Amazing services

Reported the problem in the morning , appointment was made for a few days later. But then they rang me back an hour later and said they had an electrician free that afternoon. Within 2 hours he arrived, fixed the problem and left after replacing the socket and a bit of the wiring. Very pleasent guy, didnt moan about the heat once or that he had 8 flights of stairs to climb because the lifts were out of order

Had a gas check done yesterday, man that came was very friendly and kept me up to date with what he was doing. No problems at all

The engineer who came to sort out the boiler issue was very friendly and helpful and a pleasure to meet who explained everything very well and made sure it was all good so thanks for everything