Solar Style Distributions Reviews 286

I contacted Solar Style 3 months ago about a fault which had developed on my Solar I-boost, which was causing the mains switch on the RCD to trip, thereby cutting off electricity to the upstairs of my property. A neighbour who is an electrician isolated the Solar I-boost so that I could have the electricity reconnected to the rest of my house.
I contacted you to ask whether you could replace the Solar I-boost or whether this was something I would have to arrange myself, and since then I have been unable to get any response from you. All I have been told is that you have contacted Marlec (the manufacturers of the I-boost) by email but have had no reply. I phoned again today and was told that you have sent another email to Marlec, but that you do not follow up on emails which go unanswered.
This leaves me in the position of not knowing what action to take next.
If Marlec do not reply, and you do not follow this up, where does that leave me? I just feel as if I am being fobbed off, and of course I am now in the position where I am unable to get any hot water from the solar surplus or from the immersion heater.
All I want is a definite answer one way or another as to whether you can assist me with this repair.

After getting a new bt hub we found could not to connect to the Fox cloud. We contacted Solar style distributions and spoke to Ghania Ahmed she was so helpful and knowledgeable and has now resolved our problem thank you

We originally bought solar panels and a few years later batteries and then added another battery. All the Solar Style staff from sales men through to the installation teams were knowledgeable polite and courteous always came up with a good deal.
The fitting teams worked efficiently and cleanly taking all the packaging and other rubbish away with them.
Would definitely recommend them and use them again should we need to get anything more.

Excellent service all completed in one day, the scafolders arrived first erected 2 sets of scaffolding followed by the panel installers and followed again by the electricians, hey presto up and working.
Now in receipt of the nessesssry paper work, very satisfied

Solar Style Distributions provided an excellent service. We were informed of and included in every aspect of the installation of our solar panel system and new roof. Right from the salesman to the installer, competency and efficiency were obvious. Stu was exceptionally helpful and his friendliness, clarity and passion were what led us to make our decision to proceed with Solar Style. Thank you for a hassle-free experience, we’ll be recommending you to everyone we know looking into solar panels. 5 stars.

Sorted out the issue as quickly as could be expected.

Excellent from sales to completion.
Solar panels installed nearly a year now and no problems to date.

Excellent company with very good after sales service, very professional team.

The installers were very polite and professional, they informed us all along what they were doing. I would recommend Solar style to others. Everything works good

Following my previous review on 30 Jan 2025, I was contacted by Solar Style’s Sales Manager. I explained to him the issues I was having trying to contact them to arrange for someone to check my system following technical issues; after a cordial conversation I was informed that he would personally sort out the issue and confirmed that the problems I was having were inexcusable. I was invited to contact him at anytime ( “although please be aware that if you call me at 2am I will be snoring”) should I have any further issues. Several hours later I was again contacted to say that a technician would be working in my local area on Wednesday 5th February and could get to me by 2pm. At around 4:30pm I was contacted by the Sales Manager to be told that the technician was no longer attending. Frustrated by the lack of communication (which he had previously apologised for and promised would not happen again) I informed him I had taken a days holiday and felt very disappointed and let down again. At this point the mood of the conversation changed and the tone of the communication felt confrontational. Having been asked when next would suit me, I was informed that Wednesday 10th February would the new time for me to receive a visit but he had to have “a couple of conversations first”. About 15 minutes later I was left a voice message to call him back, which I did. I was categorically told that someone WOULD be with me after 2pm on the 10th of February, but he would confirm a more precise time on that morning. Again and in good faith I have taken another day off work. At 12: 30pm I text messaged the sales manager to enquire what time a technician should be with me; I had no response so sent the message again at 13:56pm? I then decided to call the office number as I was aware that the sales manager could be off or unavailable.
I made the appropriate department selection and explained to the lady that I was expecting a technician visit as agreed the week before with the Sales Manager…I was put on hold whilst the staff member spoke to him. Some minutes later I was told that the Sales Manager had informed her that no one was coming and that following a “meeting” I should be contacted on Friday the 14th February 2025; however, if I was not contacted I should call them!
Having been reassured on the 30th of January that this situation was poor and that “there is no excuse or argument with my complaint raised” I would have a tech visit to sort the issue out on the 5th and then have that cancelled and be rearranged for the 10th of February; to then have no comms as promised and for me to chase them again to be told no one is coming again (despite me now having lost 2 x holiday days) is beyond unprofessional.
On initial contact with the company I had no complaints, the installation team were fantastic for both the initial install and my subsequent purchase of a second battery; unfortunately the Customer Service support is suboptimal to say the least. I continue to wait again now, with little confidence as a customer who has spent over £10,000.00 cannot get the basic support promised.

I was very pleased with the team who fitted the solar panels they are a credit to the company, also the two young electricians who work endlessly to achieve our route of the cable between the inverter and the consumer unit there were also a credit to the company nothing seemed to much, the carpenter who came to fie the broken roof panel they were all a asset to the company and I would recommend this company to anyone who wanted solar panels 10 out of 10. Last by no mean leased the staff from the main office who answered all my questions. Probably the best company I have ever used

We had their solar panels fitted 2014. Ever since they’ve plagued us with unwanted sales calls. They’ve been warned many times to stop calling us, and to remove our phone number from their records… and yet they keep persisting, their staff are disrespectful, pushy and ignorant. When we tell them to stop calling us they slam the phone down on us.

They have been warned if they keep calling us we will get the police involved as it is total harassment.
And surprise surprise, we’ve just this morning had another unwanted phone call from ‘Barney’… I told him they’ve been told to stop calling us yet again, and he claimed to be ‘new to the company’, yet a quick look at their Facebook page photos, shows he’s worked there since summer last year and he’s also rang us multiple times (I recognised his voice). And so they leave us with no option but to speak to the Police regarding harassment.

If you google their phone number 01642 061 646 and check on ‘Who Called Me’, who-called.co.uk you will see many reviews complaining about that number harassing people!

Had the panels in a few years been great. But if you have an issue this company just ignores you. Never reply to phone calls or emails.

Apart from that been great but I suppose once they have your money they don't want to get back in touch with you.

Good firm, no complications, excellent product.

Excellent customer service and the installation team were very courteous and professional. Very tidy and fully explained how the product works.

From start to finish this company has been fantastic. The team that installed the new batteries were very respectful of my mother’s property and knew exactly what they had to do. Then later both Ghania Ahmed and Kerrie Lewis, who without their help, I could not have filled out all the forms required for transfer of ownership for my mam. Brilliant company which I would highly recommend.

A reliable company with good communication skills. The surveyors and installers were careful and competent and all paperwork was supplied properly.

⭐️⭐️⭐️⭐️⭐️
Had several quotes for my system but Solar Style were the only ones that gave a personal service. What I mean by this is, is that Stu came to the house to talk to me face to face. All the others were telephone calls and or zoom.
Stu was spot on and listened to my requirements rather than tell me what I needed and was patient when I changed my mind a few times.
Gordon the Boss came out with one of his top Surveyors to double check and following that, the system was installed within a week.
Kerrie in the office sorted my G99 certificate out which was a task in itself as she had problems with the DNO ( their fault not hers) but she persisted till it was sorted. She was a ⭐️
System is working fine. Been in 3 months now and looking forward to some sun
Would I recommend Solar Style based on my experience with them? Too right I would.

Everyone from the team was hard working, friendly, polite, accommodating and very efficient.
Special recognition to Stuart, Martin, Esa and Idris for their great effort, high professionalism and efficiency. Highly recommended to everyone. Well done!

All from beginning plan to install all very professional and efficient very happy with the service