This is a terrible company. I was a regular customer, but unfortunately, there were constant issues with orders; they would deliver incomplete shipments, which caused work delays. The last large order... Toon meer
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Since buying from Soleheat for my UFH project. I have found dealing with both Aaron and Brett 2nd to none. Very professional and knowledgeable too. Resolved a couple of issues straight away. 1st was... Toon meer
Bedrijf heeft geantwoord
Easy to navigate website, I asked a question via live chat anbout a wet kit and then spoke to a sales representative on the phone. I asked some technical questions and the sales representative answe... Toon meer
Bedrijf heeft geantwoord
Sales guy was great and knowledgeable about product over the telephone, kit arrived next day all compete, easy enough to lay, fit & fill. Pressure test port a little tricky to attach to but help and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
One of the leading suppliers of underfloor heating and plumbing supplies in the UK
Contactgegevens
St James Building, 79 Oxford Street, M1 6HT, Manchester, Verenigd Koninkrijk
- 0161 509 4220
- info@soleheat.co.uk
- www.soleheat.co.uk
4,2
Goed
349 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Good service
Good price, and well organized, I was able to collect the order from a warehouse, so saved on delivery costs.
Many thanks.
22 maart 2024
Antwoord van Soleheat
Thank you for the 5* review and whilst we do not usually allow collection, we are glad to have offered the flexability as a local customer to our business
First impressions were not good so I…
First impressions were not good so I will not be pursuing any further engagement, a shame really a company that has no time to respond satisfy a customer queries in the initial stages is never ever a good sign, my experience was via live chat
23 mei 2024
Review zonder uitnodiging
Antwoord van Soleheat
We are sorry to hear this and take customer service extremely seriously. Having checked our systems we have no record of a specific enquiry and have called you and emailed a number of times without response now therefore are a little confused with this review. Please contact us urgently and we will do all we can to assist
Excellent in every way
100% customer focused. Aaron was really helpful and patient with all the changes we made. Nothing was too much trouble at any point and he responded to messages quickly to make the buying process so smooth. Great product at an excellent price. Could not recommend enough.
16 april 2024
Review zonder uitnodiging
Antwoord van Soleheat
Thank you for your excellent feedback, we hope to be able to assist you with your next underfloor system
As always very helpful and great…
As always very helpful and great service have probably had about 30 kits from them now and always great service and very quick turnaround
7 maart 2024
Antwoord van Soleheat
Really appreciate your custom- thanks as ever
Excellent customer service
Excellent customer service. Well advised and went through products to ensure I bought the right system.
Many thanks.
7 maart 2024
Antwoord van Soleheat
Thank you and great to hear your underfloor experience was 5*
Quote on Friday delivered on Tuesday
Quote on Friday delivered on Tuesday. Top notch service . Competitive price 👌
7 maart 2024
Antwoord van Soleheat
That’s what we like to hear! Quick, efficient and good value
Very easy to buy
Very easy to buy, good stuff, still not testing yet awaiting to dry screeds
7 maart 2024
Antwoord van Soleheat
Thank you for the 5* feedback, much appreciated
Antwoord van Soleheat
Thank you for your custom yet again, we really value your repeat business
Antwoord van Soleheat
Thank you - we like to offer excellent quality and value for money
Antwoord van Soleheat
Good to hear - our team are always available to help with all requests
Multi room kit
Easy and prompt to deal with. I was phoned to check some details for my quote and the revisions where made quickly
17 januari 2024
Antwoord van Soleheat
Great to hear the team have you expert advice to get you the exact system needed
Antwoord van Soleheat
Thank you for the 5* feedback
Antwoord van Soleheat
We hope your underfloor system delivered what you wanted and thanks for the feedback
Choosing
Choosing, ordering & delivery was very straightforward and easy.
I can’t comment on how it works as we haven’t set it up yet.
27 november 2023
Antwoord van Soleheat
We hope you upgrade to 5* once the system is installed
DIY UFH
Very helpful,never fitted UFH before so I was asking loads of questions and they were only to happy to answer
15 november 2023
Antwoord van Soleheat
Brilliant - thank you for the amazing feedback and well done on fitting your underfloor heating system
The Soleheat Team
They answer the phone,have got time to…
They answer the phone,have got time to speak to you, are knowledgeable about their product and get the order out asap. Would not use any other company for under floor heating . Not really one to review good or bad all I want is for companies todo what it says on the tin! These boys do. Well done all the best for the future.
Regards Olly
15 november 2023
Antwoord van Soleheat
Thank you Olly - we work very hard to ensure our customer experience is as hassle free as possible every time. Appreciate the 5*
Again
Again, Alan was most helpful and delivers on time.
I have recommended soleheat to a number of our Builder friends.
6 november 2023
Antwoord van Soleheat
Thank you - will pass the feedback onto Alan
Since buying from Soleheat for my UFH…
Since buying from Soleheat for my UFH project. I have found dealing with both Aaron and Brett 2nd to none. Very professional and knowledgeable too. Resolved a couple of issues straight away. 1st was damaged item, clearly as a result of Delivery firm and not Soleheat. Item sent and received next day, 2nd, months later was a faulty flow regulator which was also dealt with efficiently and sent out for next day delivery.
Would highly recommend Soleheat. Excellent customer service!
12 juli 2023
Review zonder uitnodiging
Antwoord van Soleheat
Amazing feedback, thank you. We will share with the team and delighted that they looked after you so well
Very good service
2 november 2023
Antwoord van Soleheat
thank you for your 5* rating - much appreciated
The Soleheat Team
Quality products delivered on time at…
Quality products delivered on time at competitive price 👍
30 oktober 2023
Antwoord van Soleheat
Thank you - we pride ourselves on the best quality of products and not selling cheap imported systems. We hope to work with you again in the future.
Thanks
The Soleheat Team
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