Sofasuperstore Reviews 238

We would not recommend this company.

- The delivery was nearly 4 weeks later than 'approximated'.
- Had to chase progress numerous times, where we were 'fobbed' off with same repetitive excuses.
- Sofa we paid a higher overall figure for compared to that of other competitors once delivered was incorrect.
- Customer service/experience after order was placed has been inept/abysmal.
- Also put you on the spot to leave 5* review as part of the order being put through to make them look better than they are on trustpilot etc.

Excellent service and very professional!
Was able to get my dream sofa on a super price
Really recommend and thank you Gary F

Dont bother with this company, yes the staff are lovely and explain about made to measure and the furniture looks good in the showroom but they dont want to know after they have sold it to you. For our sofa they are using another company Furdeco who are worse than useless. They gave me a day's notice for the delivery and a time slot of 11 - 2pm and I'm still waiting, I phoned them they said they are behind but be with me in 30 -40 minutes, didn't arrive, I phoned back and the delivery team has gone backwards how does that work. Worst company I have ever know. I will be warning everyone to avoid. Phoned the showroom and they just said we will pass on your complaint, it's a joke. I will review more when I eventually get my sofa.
Update, sofa not coming now because delivery van broke down, so no sofa and wasted a day. Nothing to sit on and no date when they will be coming. Please don't use these companies.

Joanne provided excellent customer service very knowledgable. Thank you .

This store is a scam. A dodgy dealership for sofas and bed products. Bought a bed frame which is terrible quality, and a mattress of which they delivered the wrong one and wrong size because they sold the one I paid for to someone else??? Then said I could have my money back until they collected it on their set data which are days I can’t be home? I should have known as they’ve got a white board full of complaints visible to customers in the store which also surely is a breach of GDPR? Don’t buy from here.

We got an excellent service from Mr Gary.F.He explained everything in detail and relieved our confusion.
Thank you for your service.

Excellent service provided. Very friendly and welcoming staff, especially Gary F. Very happy with the purchase. 100% recommend it!

Very welcoming staff and not over baring, Garry F was absolutely fantastic very helpful and found exactly what both and my mum needed. Big thank you to garry

Joanne in the Warrington store was amazing she explained everything very well and put are minds at so much ease. She was friendly and very knowledgeable about the products. Gary was also a great help with stock and delivery options. Over all a fantastic experience and I will definitely be using the sofa superstore in Warrington again.

Gary made our sofa shopping experience really enjoyable. No hassle, just good advice and a genuine passion for customer service. Thanks again!

Gary was very helpful and friendly when ordering my sofa.

Gary from the Warrington branch was a great help throughout choosing our couch and bed.

Would highly recommend and very grateful for the time and effort put into helping us choose.

Gary F was an excellent help.

Extremeley knowledgeable a pleasure to deal with.

I am more then happy with the customer service I received today of Garry F he was helpful from start to finish and can’t wait for my new couch to arrive Thankyou so much 😁

Gary F Was a Gentleman also very helpful and knowledgeable what a pleasure I would highly recommend.Thankyou for you time, looking forward to our new Suite .

Great value, staff extremely helpful and not pushy, the quality of the suite we bought is first class as was the delivery.
Joanne who served us was so polite and knowledgeable and she got us a good discount on the suite.

Waited over 4 weeks for a bed to be delivered. Chased it up, was told discontinued. Store wouldn't/ couldn't authorise a refund. Manager Gary extremely unhelpful. Avoid.

Gary made me feel at ease, large selection of sofas but very knowledgeable and informative. Would return when looking for future sofa. Very pleased with my choice

Was greeted by Lauren made to feel very comfortable, she made herself known and then left to browse. We bought 2 four seaters. Great prices and fast delivery thank you xx

Gary has been brilliant very knowledgeable, friendly and professional. Smooth and efficient purchase of our new sofa.