Sofasuperstore Reviews 

Great service Garry F. Provided guidance and friendly service. Great prices too. Thanks

Excellent service, Gary F very knowledgeable and a nice gentleman

Waited from 1/6/26 until 31/8/26 for sofa to be delivered. Been in store on three occasions been lied to by staff on three occasions. Asked for the order to be cancelled as they obviously can not fulfill the order to be told I had to contact head office . The contact information given was un contactable voicemail box full. Eventually got in contact to be lied to for a further week still not got confirmation of cancellation. Please do not buy from this store

Terrible customer service. Told after 3 months the sofa was designed to crease. Have started legal action to reclaim money. £2k +. Avoid at all costs.

Visited middlebrook store today and was greeted by an amazingly friendly salesman immy temp who helped me as soon as I walked through the door. Helped me with my measurements explained the sofa could be made to measure … very knowledgeable, not at all pushy like some other showrooms.
Made me feel at ease he is a real credit to the company and deserves to be recognised as such
He placed my order quickly and efficiently it was a pleasure to meet such a polite friendly young gentleman.
Thank you.

Came into the bolton store today looking for a recliner was seen by Imy temp a really postive experinece and good knowledge of recliner will visit again and ask friends to see him directly. Thankyou again imy temp for your time today

Knowledgeable and helpful service from Gary. Left us alone when needed and did not feel pressured at all.

Temp Immy in Bolton was 10/10. Lovely chap

Imran customer service was great will definitely visit Bolton store again.

Recently went to the Middlebrook store to purchase a couch, really happy with the experience, was instantly greeted by a member of staff called Immy. I believe there are two with the same name, both were extremely helpful however the one we dealt with was called Immy temp by his colleagues he really spent the time to help us find exactly what we were looking for, all the other staff were incredible too, would highly recommend sofa superstore over the other furniture stores on the retail park. Over the moon with our new purchase.

Imran was amazing. So helpful and very friendly. Even showing us our colour design through AI so we could visualise the sofa.

Immy temp great customer service provided. Highly recommend visiting the Bolton branch. Very professional

Immy (temp) was the staff member that served us, he was very polite and friendly!

Super helpful and not pushy! A credit to the team and we love the sofa we have chosen :)

Imran at the Bolton Middlebrook store was so helpful and patiently sat with us for well over an hour as we decided what we wanted. He fully explained all the options and helped us to visualise what the sofa would look like in the room with different colours and fabrics. He made sure we got the best quality for the best price. 10/10 can recommend, thank you!

Brandon was really helpful in the Warrington branch, didn’t feel pressured like other sofa shops. Great service can’t wait for delivery 😊

Very helpful and not to pushy when making a sale thanks Garyf

Very relaxed atmosphere when entering the store. Staff did not jump on you straight away, we were given time to look. When we wanted to ask a question about the furniture staff were very happy to answer questions and make recommendations.

Max (K) was the person who handled our enquiry which resulted in a purchase. We had not gone with intention of buying on the day. The selection of sofa we were considering was at a great price and Max did not use aggressive or pushy tactics which made the decision very easy. Delivery date was given which suited us perfectly. Would recommend the store.

Max was fantastic . Polite and happy to help . Credit to your company

I came to the store twice before making a purchase and each time Garry F was warm, welcoming, funny, knowledgeable and very charming. Garry put us at ease throughout the process with no pressure selling.

Joke of a company as said by so many others. You are totally exploited by the sales staff who thrust the TrustPilot QR code in front of you before you leave the store and insist you name them personally (I suspect to get their bonus), when they know full well you're going to have a shit show of an experience to actually get your sofa. There is no customer service at all beyond that. Currently pursuing a refund. I so wish I had spotted all the other negative reviews on here before placing my order. A valuable lesson learned. I had a bad feeling about this company when everytime I went in to the store there was never anyone in there.