Sofasuperstore Reviews 

Brilliant Service, Friendly, Willing to help. Immytemp

Looked around today, great help from Immy!!

Imran Temp from Bolton provided excellent customer service. Very professional and friendly.

Very good service from Immy Temp

Me and my partner went browsing at sofas today and we had the pleasure of being looked after by Michelle at the Bolton store. She greeted us in a friendly way and allowed us to browse freely without pressure. She was very knowledgeable and was able to answer all of our questions and after some debating between afew different choices, we decided to place an order. Michelle was more than helpful throughout the whole process and I would recommend this store to anyone who is looking for a new sofa. Lots of variety to choose from and we were happy with the value of what we have paid also. We can’t wait to receive our new U shape sofa just in time for Christmas. Thanks again Michelle :-)

Immy temp gave us a great service when buying our new seevive

Immy temp gave brilliant service when buying our new sofa, very knowledgeable and helpful!

We bought a sofa today and couldn’t have been happier with the experience thanks to Gary and Joanne, they were so friendly and welcoming and helped answer any questions that we had. Would highly recommend and come back in the future.

Max K was great today. Talked us through multiple options that would be suitable for us, wasn't pressuring. Would come back to for advice

Great experience, Gary and Joanne are exceptional, lovely people.

We were helped by Joanne at Warrington, she gave us excellent service and helped us pick the perfect sofa for us!

Joanne at Warrington store was fantastic would highly recommend

Max was brilliant. I came in the day before to browse, then we came in the next day to decide. There was no pressure, he was there for every question and to talk through our ideas. We’re over the moon with our purchase and feel well taken care of.

Max was extremely helpful and made the so much easier and stress free

My partner I left a 5 star review for our experience in store Mr Muir 16th May 26 however since then it went severely down hill to the point where I am one final chance letter away from filing to the small claims court.
Incorrect bed size base received multiple mails until finally Emma stated they would order new still waiting 2 months on no contact no mails just the standard 7 to 14 days.
Shocking if anything goes wrong avoid at all costs

Good range of sofas and beds.
Gary F, has great sales skills and a thorough gentleman. Thanks Gary for the deal and the patience with difficult customer.

Ordered a corner sofa from the Bolton Middlrbrook store in March, we ordered a different colour so they said it would be 12-14 which wasn’t a problem. We took it out on a 2 year finance but they said no payment will come out until you receive the sofa and also put a £100 deposit down .

We are now in September and still no sign of our suite 😡 we have rang them up since July and they just say it will be the end of the month, I have now rang at the end of August just to be told the same.

To make things worse 3 monthly payments have been taken out of our account when we were told this would not happen untill we have the delivery .

We must have rang the store up over 15 times in the last month and are very polite and understanding on the phone but always say someone will ring us back in the hour but never do .

It’s now causing us upset as we are going down the procedure of cancellation the order as we are have been advised they are in breech of contract .

They told us to email sofa superstore enquiries to cancel the order and they will reply within 4 days and that was over a week ago now 😔

We have had nothing from this store no updates no tracking nothing it has been horrific service to the point why I have to go down this route and warn others .

Ordered in March and now 8th September and nothing not a clue what we are actually paying monthly payments for .

I feel like they think by just keep fobbing us off we will stop ringing and just pay over £2000 for something we haven’t received.

Disgraceful.

DO NOT USE TJIS COMPANY!!!!!!

DO NOT USE THIS COMPANY.

Gary F was extremely helpful and kind, great experience buying from him

Gary f was really good and knew what you were talking about and was so nice

Lot's of choice in the store. Gary K could not have been more helpful. He introduced himself, informed us that the made to measure sofas came in any size and colour, also in any material which was great. We eventually agreed what we wanted colour wise and material and just kept flitting between 2 sofas. Again Gary was brilliant. He checked we were ok and basically left us alone to chose, which we did.
Great service, super professional staff and would definitely recommend.
We've come away with a sofa that is bespoke to us, just have to wait for it to be delivered now! Can't wait