This is a terrible company. I was a regular customer, but unfortunately, there were constant issues with orders; they would deliver incomplete shipments, which caused work delays. The last large order... Toon meer
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Since buying from Soleheat for my UFH project. I have found dealing with both Aaron and Brett 2nd to none. Very professional and knowledgeable too. Resolved a couple of issues straight away. 1st was... Toon meer
Bedrijf heeft geantwoord
Easy to navigate website, I asked a question via live chat anbout a wet kit and then spoke to a sales representative on the phone. I asked some technical questions and the sales representative answe... Toon meer
Bedrijf heeft geantwoord
Sales guy was great and knowledgeable about product over the telephone, kit arrived next day all compete, easy enough to lay, fit & fill. Pressure test port a little tricky to attach to but help and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
One of the leading suppliers of underfloor heating and plumbing supplies in the UK
Contactgegevens
St James Building, 79 Oxford Street, M1 6HT, Manchester, Verenigd Koninkrijk
- 0161 509 4220
- info@soleheat.co.uk
- www.soleheat.co.uk
4,2
Goed
349 reviews
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Zo gebruikt dit bedrijf Trustpilot
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good price , good service
material arrived on time as promised and at a good price , we have yet to complete the installation but everything seems in order
16 april 2023
design and delivery
the free design was most helpful, recommendation of the suitable installation, very competitive price inclusive of next day delivery, arrived 18 hours later.
12 april 2023
Customer service
A pleasure to deal with the company, from sales to after sales service. Customer service at its best and fully supportive in getting a positive resolution from the supplier of our underfloor heating system. Couldn’t be happier with the way Aaron dealt with the issue from start to finish.
Thank you.
13 april 2023
Review zonder uitnodiging
Antwoord van Soleheat
Thank you for this fantastic review that we will share with Aaron - after sales support is equally if not more important that the spec'ing of the system and sales support. We are glad you have a fantastic system from us
We love our new underfloor heating…
We love our new underfloor heating system! Every time we've had a question, Soleheat have answered fast and perfectly. Would 100% recommend the team and the product.
5 april 2023
Review zonder uitnodiging
Antwoord van Soleheat
Thank you Rebecca - glad we were able to look after you and provide all the support you needed
Excellent customer service and value for money
My Soleheat purchase was made up of a number of different components being delivered by different reputable delivery companies. There were issues with delivery but Soleheat went beyond what might be expected to fix the issues quickly and effectively. You only see how good a company really is when there's a problem. Soleheat we're excellent. They will definitely get my custom again in future.
22 februari 2023
Review zonder uitnodiging
Antwoord van Soleheat
thank you - we try our best to deliver all in one go but due to industry shortages we have to sometimes source from various European manufcaturers. Glad we were able to deliver everything you expected and a 5* underfloor heating service
Very helpful customer service, explained complex situation very well
Would definitely recommend this company. I spoke with Aaron about an issue left by some builders who had used a Soleheat system but taken elements of the system off site. He spent an hour and 20 minutes on the phone to me and helped me to understand the situation fully. I found him really helpful, knowledgable and kind. The world needs more people like him
18 oktober 2022
Review zonder uitnodiging
Antwoord van Soleheat
Thank you - we will feed this back to Aaron as to how he looked after you. Thanks again
I was given a prompt quote and floor…
I was given a prompt quote and floor plan for the u/f heating kit. I ordered it and it arrived just when expected.
31 januari 2023
Review zonder uitnodiging
Antwoord van Soleheat
Thank you Martin, that’s great to hear and hopefully we can look after you again soon
Very quick service
Very quick service, ordered on Sunday night and had a phone call Monday morning to arrange delivery. They waited for me to get back to them to arrange delivery date with customer and arrived as stated. 2nd time I have used this company and both times the service has been dpot on.
16 januari 2023
Antwoord van Soleheat
Brilliant - thank you for your 5* feedback
Ordered online delivery complete in 2…
Ordered online delivery complete in 2 days. First class service
11 januari 2023
Antwoord van Soleheat
Great news, we strive to deliver this every time to every customer
Very professional quote with excellent…
Very professional quote with excellent floorplan very knowledgeable and helpful at all times.Price was very competitive
4 januari 2023
Antwoord van Soleheat
Thanks David - we hope your underfloor system is providing you with a lovely warm house
Antwoord van Soleheat
Thank you - much appreciated the 5* feedback
Fantastic service Brett sorted a quote…
Fantastic service Brett sorted a quote and then a in floor screed drawing in 24 hours .
9 december 2022
Antwoord van Soleheat
Thank you - we will pass this great review back to Brett
smooth purchase
Easy purchase process
Easy to chat to someone directly from site and very quick response/answer.
Order received on time
Product worked as expected
12 december 2022
Antwoord van Soleheat
Thanks for the positive 5* review. Just how we hope to serve every customer each time
This is the third time I have used…
This is the third time I have used Soleheat. The guys there no exactly what the trade require from them. Vary helpful and would defiantly use them again.
5 december 2022
Antwoord van Soleheat
3rd time lucky, let’s hope we can continue to provide this great service on the 4th too
I was delighted to discover Sole Heat…
I was delighted to discover Sole Heat for my underfloor Heating system. Brett was incredible knowledgable and extremely helpful talking me through the best solution. I cannot recommend the service highly enough.
1 december 2022
Review zonder uitnodiging
Antwoord van Soleheat
Thank you - we will share this great feedback with Brett who will be pleased he gave you such good underfloor heating advice
Very happy with order on time and…
Very happy with order on time and profesional drawing.
26 november 2022
Antwoord van Soleheat
Thank you for your amazing feedback
The overall experience was good and…
The overall experience was good and positive, however I have encountered a couple of aspects that were not as good as I expected, the insulated retrofit eggcrates just been badly glued together instead of being built-in as described and the outlet on the Manifold were a bigger size than ordered.
20 augustus 2022
Antwoord van Soleheat
Sorry we couldn’t fulfil the 5* - we always do everything we can to provide excellent service and products. Your comments have been shared with management
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