We had an issue with an old order and extended warranty. Lucas at Span was incredibly helpful in getting the matter resolved and definitely deserves ten out of ten Nigel
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A truly incredible experience. Somewhat felt like I have my own IT support around the corner. At 09.00am I had a failed drive on my NAS and by 12.30 this was replaced with a brand new. Lucas... Toon meer
Bedrijf heeft geantwoord
Bon service, retour rapide du service des ventes lors de questions, transmission d'offres promotionnelles avant la commande. Envoi rapide de celle-ci. Nous sommes généralement satisfaits. Cela dit, at... Toon meer
Bedrijf heeft geantwoord
Due to my old QNAP NAS drive not working I needed to get my old drive repaired or purchase a new drive. I emailed SPAN, supplier of the original NAS drive, asking what my options were regarding eith... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Based in London, UK, we have been supplying data storage hardware & software worldwide since 1994. Our technical advisors can help you choose the right solution for your needs, and look after you if things go wrong. If you're looking for hard drives, cables, enclosures, NAS storage, RAID servers, SAN setups, or anything in between, give us a call !
Contactgegevens
Unit 19, Red Lion Business Centre, KT6 7QD, Surbiton
- 020 8288 8555
- sales@span.com
- www.span.com
4,8
Uitstekend
2K reviews
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2nd experience catastrophic
No reactivity after payment.
2 devices omissions in the package .
And the best : I have to pay 44€ of customs after the expedition of the rest .
That takes the cake .
But the guys are sympathic when answering by mail .
14 januari 2021
Antwoord van SPAN.COM
Thank you for taking the time to review us, Pascal, all feedback is important and even a 2 star review shows that we still have work that needs to be addressed. Regarding the shipping error, I have spoken with the initial product error, this was down to a communication issue between team members working in different rooms (social distancing etc) and around the products for memory and caching. We apologise for this error, have sent further hardware and I understand that a senior member of our sales and support team is in discussion with you on the matter of customs on this order. Thank you for your compliments to our customer service teams and for choosing SPAN.COM for your storage needs in 2020. Have a great weekend.
Great price. Quick delivery. Great product.
13 januari 2021
Antwoord van SPAN.COM
Thank you for your 5 star review Sam and for highlighting what stood out for you in your order with SPAN.COM. Thank you for choosing SPAN and have a lovely week.
Totally smooth process
Totally smooth process. Everything happened as you would expect. The qnap was delivered when it said it would be, delivered in a box in a box with plenty of that rice puff padding stuff to protect it.
The team were extremely prompt at replying and very helpful when I made a mistake with my card address.
Many thanks for a smooth buying experience.
(The qnap is also working great out of the box :)
13 januari 2021
Antwoord van SPAN.COM
Thank you for the full score review Nathaniel and for detailing how supportive our customer service and support teams were throughout your order. We hope you enjoy your new QNAP NAS solution and thank you for choosing SPAN.COM for your data storage needs. Have a great week.
Antwoord van SPAN.COM
Thank you for your order and for giving us a great 5-Star review - glad to hear we still live up to our reputation. Thanks for choosing SPAN.COM and have a lovely week.
Ordered a QM2 card by QNAP for 10GBE
Ordered a QM2 card by QNAP for 10GBE. Whilst I have never used this company previously I am aware of SPAN from watching their you tube videos. Whilst they are not the cheapest they were competitive in their pricing. I like to buy from a brand that I am aware of rather than a cheaper unknown on the internet. I ordered the product and as promised it arrived the very nest day. Service was good. The only reason for not giving a full 5 starts is due to the fact I hate having to pay for delivery especially from an online company whereby the purchase value is significant. If they did free delivery on items say over £50 I would most probably order a lot more from them. However it's back to Amazon for future purchases.
12 januari 2021
Antwoord van SPAN.COM
Thank you for your honest and straight forward review of us Jason, as well as for highlighting what you liked about ordering with us, as well as things you felt needed to be improved - we always need feedback from customers to know what needs to be changed in our business. Regarding delivery pricing, this has been a subject we have gone back and forth on for a number of years. In the past, we provided free delivery services based on order value, but courier prices have increased in recent years to a point whereby it squeezes the profit margin too much to be workable. A great deal of this is because the bulk of the product we provide are of high value, fragile and security linked. These do not translate well for shipping with the low-cost delivery coverage service offered by most couriers (which typically have a £20 per KG loss/damage policies). This alongside our large degree of international customers and mix of home, business and drop-off (ie undisclosed supplier) orders makes including a free delivery service very difficult. If it is any consolation for your future consideration, the delivery services we include are priced at a loss to us and the same likewise service/insurance level we include in our orders are ones that Amazon and other sites charge for, and more than we do. Nevertheless, we completely understand your position and how you might not have felt this appropriate to your order. Thank you for choosing SPAN.COM for your QNAP NAS upgrade card and we hope we can support you in a data storage solution in 2021. Have a great week.
Brilliant customer service
Brilliant customer service, we had a server go down and as a small business, it was critical to our functioning.
Span had one out to us the next morning so we could get on with our work. Fabulous!
11 januari 2021
Antwoord van SPAN.COM
Thank you for the full score review Suzy and for contacting us when you needed a business solution in a pinch. Glad to know we could delivery promptly and efficiently to you and hope your new system is doing it's job. Have a lovely week and thank you for choosing SPAN.COM.
From the first call through to delivery…
From the first call through to delivery everything was simple and seamless. I am not at all technical and our office storage system had crashed, was out of warranty and production but backed up to a similar model which raised concerns for me. The advice was swift, accurate and straight forward.
11 januari 2021
Antwoord van SPAN.COM
Thank you for the 5 star review Simon and for your praise of our support services. Data storage for business in 2021 is so essential that the thought of even 1 day of disconnectivity from your main server (or the dreaded thought of complete loss) is an intensely sobering one. Glad to hear that we got you through it and were able to help. Have a great week.
Nice shopping experience
Ordering was very simple, shipment was fast and the goods arrived in very good condition, there was a "Fragile" sign attached on the package. Everything is good.
8 januari 2021
Antwoord van SPAN.COM
Thank you for choosing SPAN, Tanel, as well as for highlighting your positivity about us here on Trustpilot. Thank you for choosing us for your data storage needs. Have a lovely weekend.
The service was fantastic ordered on…
The service was fantastic ordered on the Monday came on the Tuesday also the price was £5 less than Amazon. The nice think about purchasing from Span is that it was not Amazon (nothing wrong with them just nice to give a different company my business) and I got the same delivery that I would have gotten from them. Would, buy from again.
5 januari 2021
Antwoord van SPAN.COM
Thank you for the glowing 5 star review and for choosing to opt for a lesser know retailer for your storage needs - I'm glad that we lived up to your expectations. Be sure to take advantage of our post-sales tech support and online videos to help you make the most of your storage solution if needed. Thanks for choosing SPAN.COM and have a lovely week.
Ordering of QNAP TS-253D...
It is easy to find the wanted product or products.
In formation given online is excellent.
Ordering was smooth and goods were delivered as indicated in the order confirmation.
Support was fast and helpful.
1 januari 2021
Antwoord van SPAN.COM
Thank you for your detailed and complimentary 5 Star review Steen. It is always gratifying to know that we can still make ordering data storage as easy as it can be, which still providing all of the important parts of shopping online that you need. Thank you for choosing SPAN.COM and have an excellent 2021!
very quick delivery
very quick delivery, even over the Christmas period, thank you very much guys.
1 januari 2021
Antwoord van SPAN.COM
Thank you for the vote of confidence Adam and for choosing SPAN.COM for your data storage solution. Gald to heat that your order reached you before the end of 2020, have a fantastic 2021!
I am grateful for the prompt delivery…
I am grateful for the prompt delivery of the item.
30 december 2020
Antwoord van SPAN.COM
Thank you for your approval Ramunas and for choosing SPAN.COM. Have a fantastic 2021!
I have just purchased a Synology…
I have just purchased a Synology ds920+, with 16gb ram included. This is my first dealings with this company, and very impressed, both with pre-sales advice, the order process, the delivery and the actual item. First rate, all the way.
30 december 2020
Antwoord van SPAN.COM
Thank you for your kind and detailed review Victor. We have been in the business of data storage solutions for almost 30 years and like to think that our sales, support and logistics are the best that are out there right now! Thank you for choosing SPAN and have a great 2021!
Quick delivery, good price
Delivered a customised (extra RAM) QNAP NAS quickly and for a good price. Very happy.
29 december 2020
Antwoord van SPAN.COM
Thank you David for choosing SPAN for your new and upgraded QNAP NAS system - glad to hear we met with your approval. Have a great 2021!
Excellent in all respects
Excellent in all respects, responsive to queries and notably quick fulfilment of order during Christmas season- appreciation due and am happy to have found a supplier of choice. Good people doing good work, solid and happy to recommend.
29 december 2020
Antwoord van SPAN.COM
Thank you for the full score review Nomen and for allowing us to become your new supplier of choice! We like to think we are a step above the average box shifters and feedback like yours helps us maintain our own high standards! Thanks again and have a fantastic 2021!
Due to Youtube and email sales…
Due to Youtube and email sales suggestion, purchase was easy. Delivered quickly and worked right out of the box.
I have a few questions on some of the configuration, which I will ask once I have had some time using the system as is.
28 december 2020
Antwoord van SPAN.COM
Thank you for your 5 star review and for highlighting your approval of our free build and test services that we include with any system purchased with drives. Be sure to take advantage of the free post sales tech support if you do need assistance. Thank you for choosing SPAN and have a great 2021!
Excellent customer service APCBR900MI
Excellent service again many thanks. I Have purchased APC UPS backup for my QNAP TVS 472 NAS from SPAN following advice from Paywand in technical support and is all setup and working fine. Delivery was within 24 hours. I delighted with the hardware, and have been guided by the excellent customer service from SPAN as well as the superb videos that they have on You tube !
28 december 2020
Antwoord van SPAN.COM
Thank you for the detailed and positive review, Barry. It is always gratifying to hear that we are as good as our reputation suggests. I will be sure to pass your kind words onto Paywand in our support team. Thank you for choosing SPAN.COM for your data storage needs and have a great 2021!
Great service
Was stuck, with a drive failure just before Christmas, SPAN.COM were fantastic! Would recommend anytime!
26 december 2020
Antwoord van SPAN.COM
Glad to hear we could swoop in at the nick of time Gary! Hope you had a great Christmas!
Competitive price with great customer…
Competitive price with great customer support.
25 december 2020
Antwoord van SPAN.COM
Thank you for the 5/5 review Matt and for highlighting how good our support services were. Have an awesome 2021!
Antwoord van SPAN.COM
Thank you for your review Garth and for choosing SPAN.COM for your data storage needs. Have a great 2021
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