Speirs Gumley Reviews 

165
•
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I’d like to thank Alan Lavery at Speirs Gumley for all his advice and support with ongoing flooding from the neighbours above me. The past year has been a nightmare, and Alan’s help has made a real... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Since Allan taken over our property, things improved with easy communication, prompt response and action (where possible) not easy with so many to try and get agreement from. I really hope keeps up.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The staff are very helpful and try there best to accommodate any queries that are put to them They always get back as soon as possible Olivia is the person that our estate deals with and is very go... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Terrible company. Issues never get dealt with despite repeated emails, unble to manage the development over what should be simple things to control. They don't come out to inspect the development in... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Eigendomsbeheerder
  2. ook in
  3. Inspecteur commercieel vastgoed
  4. Vastgoedadviseur

Geschreven door het bedrijf

Speirs Gumley are Residential and Commercial Property Management Specialists with our Head Office based in Glasgow. Our modern approach is balanced with the traditional values we have forged from over 195 years of experience in the property industry. We invest in innovative technology to deliver outstanding service without losing sight of our core values. Please call 0141 332 9225 for more information.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

165 reviews

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4 sterren
3 sterren
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1 ster

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4,1

Alle reviews

(165)

84 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

This company was bought by James Gibb…

This company was bought by James Gibb and is run by that company. Please note all their reviews are invited not authentic reviews sent by owners to Trust Pilot.

1 september 2025
Review zonder uitnodiging
Logo Speirs Gumley

Antwoord van Speirs Gumley

Good Morning Mae,

Thank you for taking the time to leave us a review. Whilst many of our reviews are invited, this means it is our clients who are leaving reviews based on their own experiences of our services. Trustpilot has stringent measures in place to ensure reviews are genuine and reliable.

Kind Regards,

Speirs Gumley

Beoordeeld met 4 van de 5 sterren

Willing to be helpful but...

Willing to be helpful but sometimes lacking in control and checks over contractors works. A dedicated Maintenance Manager controlling/checking all contractors/suppliers and their works would be good.
This has been an ongoing problem over the years... date specified below bears no relation to my comments.

1 augustus 2025
Logo Speirs Gumley

Antwoord van Speirs Gumley

Good Morning Poppy,

Thank you for taking the time to leave a review. We appreciate your comments and will take them on board.

Kind Regards,

Speirs Gumley

Beoordeeld met 1 van de 5 sterren

Bogus comments are a hallmark of BOTH SpeirsGumley and JamesGibb

You can rant all you like, Speirs Gumley, but fact remains that as at February 2025, you had a Trustpilot score of 1-star and none of 2, 3, 4, or 5-stars. You had the lowest score possible. But now, September 2025, your 5-star has risen to a whopping 47%. The positive comments are very clearly BOGUS and intended to boost your TrustScore. I bet you think people who come on Trustpilot to read read comments are irredeemable dopes, don't you? Plus, one does not need to be a client of a company to be able to spot fake comments designed to bolster that company's reputation. I don't know where you got that conclusion from. You and James Gibb are constituent companies of the same umbrella company, the insidious and criminalistic STRATHSPEY CAPITAL. I have nothing further to add.

31 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Proactive management at a reasonable…

Proactive management at a reasonable price

31 augustus 2025
Logo Speirs Gumley

Antwoord van Speirs Gumley

Good Morning George,

Thank you for taking the time to leave a review, we're delighted to hear you find our management service proactive and are satisfied with our costs.

Kind Regards,

Speirs Gumley

Beoordeeld met 5 van de 5 sterren

Anne was very helpful

Anne was very helpful when we set up our direct debit for factors fees.

27 augustus 2025
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Antwoord van Speirs Gumley

Good Morning Fran,

Thank you for taking the time to leave us a review. We'll pass on your kind words to Ann, who will be delighted to hear them.

Kind Regards,

Speirs Gumley

Beoordeeld met 5 van de 5 sterren

Helpful

Abby replied promptly and was very helpful

25 augustus 2025
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Antwoord van Speirs Gumley

Good Morning Michelle,

Thank you for taking the time to leave us a review. We'll pass on your kind words to Abby, who will be delighted to hear them.

Kind Regards,

Speirs Gumley

Beoordeeld met 5 van de 5 sterren

Great Staff

Whenever I have been been required to contact staff I have found them engaging, conscientious and keen to help. It can’t be an easy job managing property, especially where owners/tenants may have conflicting views and requirements, but I have always had a great service.

22 augustus 2025
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Antwoord van Speirs Gumley

Good afternoon Kerr,

Thank you so much for taking the time to leave us a review.

We're delighted to learn you've always found our team to be conscientious and keen to help, it's important to us that our clients know they can rely us on when they need assistance.

Kind Regards,

Speirs Gumley

Beoordeeld met 5 van de 5 sterren

Good account management

A problem arose due to a Speirs Gumley contractor assigning work to the wrong property. Our new Speirs Gumley PM, Abby Barclay personally picked up the problem, investigated it, and resolved the issue.

13 augustus 2025
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Antwoord van Speirs Gumley

Good Afternoon Mr Newall,

Thank you so much for taking the time to leave us a review.

We're pleased to hear that Abby was able to resolve the issue for you, we'll pass your comments to her, which she'll be delighted to hear.

Kind Regards,

Speirs Gumley

Beoordeeld met 5 van de 5 sterren

Liaison

Prompt efficient service

13 augustus 2025
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Antwoord van Speirs Gumley

Good Morning Alan,

Thank you for taking the time to leave us a review, we're delighted to hear you're happy with our service.

Kind Regards,

Speirs Gumley

Beoordeeld met 5 van de 5 sterren

Prompt and Efficient

On the rare occasions I have had cause to contact S&G, I have always had prompt and courteous responses. Whilst I have not always had the outcome I was seeking, the communication is robust and a solution is always sought.

18 juli 2025
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Antwoord van Speirs Gumley

Hi Mark,

Thank you so much for taking the time to leave us a review, your feedback is really appreciated by our Team.

Kind Regards,

Speirs Gumley

Beoordeeld met 5 van de 5 sterren

There when you need them.

I own a small property business and Speirs Gumley factor two of the three properties in which I own flats. Without hesitation, I can say that they consistently do an excellent job. To my annoyance, I recently had reason to revisit 2021 when a retrospective question came up from a tax office regarding property expenses. One call to Bruce McKerrow, Property Manager, and I had their complete statement for the relevant 12 months emailed to me, and it made a significant contribution to enabling me to address the potential problem and make it disappear. Thanks, Bruce, and thank you, Speirs Gumley.

13 augustus 2025
Review zonder uitnodiging
Logo Speirs Gumley

Antwoord van Speirs Gumley

Good Morning Don,

Thank you so much for taking the time to leave us a review. We really appreciate your feedback and are delighted that we could help you with your account query and avoid a potential problem. We'll pass you kind words onto Bruce also.

Kind Regards,

Speirs Gumley

Beoordeeld met 2 van de 5 sterren

Staff dealing with me have been incompetent

Our estate paid into speirs and gumley 2 years ago to fix our entrance walls and we are still waiting on our money back as we eventually did it ourselves.

16 juli 2025
Logo Speirs Gumley

Antwoord van Speirs Gumley

Good morning Moira,

Thank you for taking the time to share your feedback.

We’re sorry to hear that you’ve been left disappointed, and we understand how frustrating these situations can be. That said, we’d like to clarify that the request for a refund was only made last month, following notification that residents had arranged for the works to be carried out privately.

We had been progressing the project since January 2023; however, due to various timelines, such as owners reaching an amicable agreement on the specification of work, sourcing a suitable contractor, and ingathering the necessary funds, the ability to progress this repair was delayed.

Once we were informed that the works had been completed independently, we began the process of arranging refunds, and have since written to the development to request bank details from the owners. These will be processed promptly as soon as we receive the necessary information.

We’re genuinely sorry this has led to dissatisfaction, and we hope this helps to provide some clarity. If you’d like to discuss anything further, we’d be happy to hear from you directly.

Kind Regards,

Speirs Gumley

Beoordeeld met 5 van de 5 sterren

Impressive Levels of Service

I have been very impressed by the quality of service of a number of Speirs Gumley personnel in recent times, and over a number of years. I deal regularly with a number of property management companies, some of whom could learn from Speirs Gumley’s hands-on approach to maintenance and communication with owners. Allan Lavery has worked tirelessly and diligently recently on a major project to resolve significant parking issues in a development near to the city centre, and has taken this to successful completion despite a number of challenges. This solution-focused approach to property management is just what owners need and want. Many thanks for this. A special mention also to Cheryl Dearie for the high quality of service, attention to detail and her very proactive approach to communication and maintenance. Megan Kerr also sets a great example in dealing impressively with any issues and for regularly updating owners on all aspects of their property. In an industry where we often hear of the negative aspects of property management, I am very happy to feed back on my overwhelmingly positive experiences with Speirs Gumley.

31 juli 2025
Logo Speirs Gumley

Antwoord van Speirs Gumley

Good Morning,

Thank you for your kind words and for taking the time to share such detailed feedback. We’re delighted to hear that Allan, Cheryl, and Megan have made such a positive impression and delivered the high standard of service we strive for.
Your recognition means a great deal to our team, and we’re especially pleased to know that our proactive and hands-on approach has stood out.

Kind Regards,

Speirs Gumley

Beoordeeld met 5 van de 5 sterren

Trustworthy company, excellent customer service.

The property manager we have is exceptional. Her updates are clear, helpful and considered. I have the sense she cares about the property and us as customers.
I recently have had to deal for a prolonged period with another large factoring company and they were awful. It made me appreciate the service I receive from SpeirsGumley even more. No one is perfect nut I am very pleased they are our factors.
This trustpolot review has cone about as I wrote to the area manager to praise our property manager, and SG asked me to complete a review. I rarely complete pnpine reviews but I will as this company make my life easier and I trust them.

5 augustus 2025
Logo Speirs Gumley

Antwoord van Speirs Gumley

Good Afternoon,

Thank you so much for taking the time to leave us a review. We really appreciate your feedback and are delighted to hear we've been able to make your life easier and that we've earned your trust, that's important to us.

Kind Regards,

Speirs Gumley

Beoordeeld met 5 van de 5 sterren

Efficient, Helpful, Professional

I have always found all the staff at Speirs Gumley to be very efficient, professional and helpful. Always quick to respond to any repair requests or concerns I have had. Staff who genuinely care and are there to help you in every way they can, in many cases going that "extra mile". I am extremely impressed and happy with the services they provide. I have complete confidence in Speirs Gumley in looking after their clients and keeping the properties they manage well maintained. 5 stars all the way !

25 juli 2025
Logo Speirs Gumley

Antwoord van Speirs Gumley

Hi Anne Frances,

Thank you for taking the time to leave such a wonderful review for our team. We're delighted to hear that we've been able to help you and we've earned your confidence in our services, that's what we strive for.

Kind Regards,

Speirs Gumley

Beoordeeld met 5 van de 5 sterren

Thank you Mandy

Would rate Mandy M more than 5 stars if it would let me. She is very efficient and you can tell she cares about her residents. She is always willing to help and look for a solution that is best for all. Thanks for everything Mandy :)

30 juli 2025
Review zonder uitnodiging
Logo Speirs Gumley

Antwoord van Speirs Gumley

Good Morning,

Thank you so much for taking the time to leave a review. We're delighted to hear you appreciate the support and service you've received from Mandy, we'll make sure to pass along your kind words to her.

Kind Regards,

Speirs Gumley

Beoordeeld met 5 van de 5 sterren

Very helpful

I needed information regarding current building work and historical information regarding the building conversion, from factory to flats. The factors were great. They got back to me quickly. Also they assured me they were here to offer any advice or assistance whenever I needed it

22 juli 2025
Logo Speirs Gumley

Antwoord van Speirs Gumley

Hi Ian,

Thanks so much for taking the time to leave a review. We're so pleased to hear we were able to help you with your enquiry, please do reach out if we can be of any further assistance.

Kind Regards,

Speirs Gumley

Beoordeeld met 5 van de 5 sterren

Ive just moved to the area

Ive just moved to the area. I am from the Gorbals. I found Staff lovely and very helpful with Speirs Gumley
Thank You

10 juli 2025
Logo Speirs Gumley

Antwoord van Speirs Gumley

Good Morning Anna,

Thank you so much for taking the time to leave a review. We're delighted to hear you've been happy with the service received from our team since you moved into your new property. If we can be of any assistance, please don't hesitate to get in touch!

Kind Regards,

Speirs Gumley

Beoordeeld met 4 van de 5 sterren

A meeting with our new agent

The company has been generally helpful and almost efficient . Two of us were pleased to meet our new agent Bruce and found him to be both interested in our ongoing problems and hopeful regarding present propositions. A good meeting.

8 juli 2025
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Antwoord van Speirs Gumley

Hi Miranda,

Thank you so much for taking the time to leave a review. We're delighted to hear that you felt the recent meeting with your property manager Bruce was beneficial and that you're feeling positive about current propositions.

Kind Regards,

Speirs Gumley

Beoordeeld met 5 van de 5 sterren

Spiers Gumley is the property factor for our tenement.

Spiers Gumley is the property factor managing common repairs, maintenance and insurance for the shared parts of our tenement building.
Our dedicated Property Manager, Colin Johnstone, is diligent and professional in the way he communicates with us and manages maintenance of our property, supported by the client-focused ethos of the Spiers Gumley Glasgow management team.

11 juli 2025
Logo Speirs Gumley

Antwoord van Speirs Gumley

Good Morning,

Thank you so much for taking the time to leave such a thoughtful review. We’re delighted to hear that you’ve had a positive experience with Speirs Gumley and that Colin's professionalism and communication have made a difference in managing your property.

We'll pass on your kind words to Colin, who we know will be pleased to hear them.

Kind Regards,

Speirs Gumley

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