Speirs Gumley Reviews 

I've always found people helpful and willing to act on any situations that have come to my notice or concern

My recent enquiry was dealt with promptly and efficiently.. Thank you.

I've always found Speirs Gumley really helpful, In particular the accounts team who have dealt with billing queries quickly and efficiently. The development is always well maintained. Very impressed.

Problem addressed. Felt that I was listened to and dealt with professionally and efficiently.

I wanted to make you aware of the the excellent support I received recently from Kieran Archdeacon (Property Manager) for Avon Court, Motherwell.
My dad is disabled and to access any vehicle if he is going out for the day, we need to use his wheelchair.
However, the kerbs are quite high at Avon Court, which makes it difficult to manoeuvre the wheelchair, especially for my Mum.
I e-mailed Kieran to ask what the process would be for either lowering the kerb or installing a very basic ramp.
He responded immediately and arranged to meet my Mum on site at Avon Court, so that she could explain the situation and discuss the best options.
Kieran and I have since discussed these options and have decided that the best option would be to lower the kerb.
Kieran contacted me yesterday to confirm that he is in the process of writing to all the residents at Avon Court, to ensure that there are no objections to lowering the kerb, at the rear car park.
Kieran also suggested that we should make contact with North Lanarkshire Council (Occupational Health) to ask if there is any funding available to cover the costs of lowering the kerb, which was fantastic advice.
Great experience dealing Kieran, from start to finish

Regards
Derek Smith

Content with outcome, response could have been faster, quite often I get no response, on this matter it would have been useful to know what was being done and my query was being looked into

Always been efficient and pleasant in my dealing with them. I live on a grounds only site and the grounds are always well maintained.

Property Manager Bruce McKerrow replied within a few das of my email concerning a prowler and asking to let all the residences know. He said he would look into costing fro cameras on the building and run it past owners.
Also he asked owners who are non-resident to pass on information to their tenants.

Speirs Gumley staff are all very friendly and helpful when I’ve had to contact them. Very quick to respond. If you get to speak to Abbi it’s the easiest experience, was very keen to help.

Speirs Gumley's property inspector promptly arranged a discussion with myself which achieved a satisfactory resolution of my concern.

Allan Lavery Property Manager very professional- Great Communication - Takes time to listen -Cares about results.

Good clear communications and responsive to queries. Very happy to have had Speirs Gumley as our trusted factors during our period as property owners in Glasgow.

We deal directly with Allan Lavery for all issues relating to our property. Allan is professional, knowledgeable and efficient. We have faith in his opinions and recommendations. We are also impressed with Accounts and the communication relating to payments and costs etc.
Any concerns and issues tend to be dealt with quickly and without the need for ongoing upset.

Lynne responds very promptly any time I contact her. She is always positive and helpful.

Bruce McKerrow, our new S&G property officer, in Scapa Way block of flats in Stepps, is the most effective and conscientious officer we have worked with.

Great company - highly recommend them, lovely friendly hard working staff - keep up the good work

This company was in charge of maintaining our local area, costing around £10 per month.
The overall maintenance in my 8 years, was to a 'reasonable standard', but the hidden" invoice charges " on the statements are very vague, with large sums being deducted.
When questioning Speirs Gumley, what EXACTLY these charges cover, ( as i think it's reasonable for an explanation as its my money they are using, but they totally sidestepped giving any answer)
A learning curve for me and hopefully others is, when Buying / Renting a property is do your homework, as it can be stressful enough at times, but being tied by ' terms and conditions ' by a property management company that clearly does not have good reviews just adds to the stress, and with their rudeness, bullying, uncaring attitude does not help matters.
Me ...Well I've learned a valuable lesson, and an expensive one which I will NEVER repeat again, ....and that lesson is I will never have anyone tie me down to unreasonable ' terms and conditions' like this outfit did.
I honestly can't understand why so many companies in the United Kingdom get away with draining money from citizens without being properly investigated.
If you ever get involved with this company, chances are you will be weighed down by unreasonable ' Terms and Conditions '. PLEASE PLEASE AVOID.
As for the amount of 4/5* reviews popping up in a short space of time, i find this HIGHLY suspicious, and would not take them seriously if your considering using this lot !!, oh and when they are backed into a corner, by a review they know there in the wrong, they simply brush it aside by replying with a load of drivel " we are sorry youre experience blah blah blah "

Recently bought and moved into my home start of may 2024, so far I have received invoices for works done from before we moved in and invoices for works that have not been carried out varying from £75 to £150 . when I reached out to them to tell them I was not paying the fees as the work was not done I was met with a rude and disrespectful email, as well a threatened with lawyers. To make matters worse this was not brought to my attention once that I would be required to pay for maintenance of the estate, horrible company should be shut down for good.

If I could put no stars I would!!

They are everything and worse than the worst reviews you've seen here, they are thieves especially on larger developments because they can hide behind the cost looking a lot less due to the division in cost amongst all the apartments. They overcharge on anything they can get away with. Avoid if you can!!!

Every time they send us a bill for ‘property management’ it makes me feel physically sick! First of all, they insist on a float payment - £100 which sits in their account - that you only get back if/when you sell your house. Except this isn’t really true because this money is allegedly used to cover legal fees to change the names on the paperwork to whoever buys your house. That’s if they don’t go bust or get bought over or you just forget in 40 years time.

Additionally, I, along with most other residents do not directly benefit from the services they apparently provide. There is maybe 2 areas of grass they cut and a small play park which I have never laid eyes on they charge us for to repair and maintain.

This month, they are charging the resident a share of a £10,000 bill to replace 22 fence posts and dispose of a bit of a dirt.

When will this almost criminal behaviour stop?! The residents need to get together and put a stop to these companies immediately. If they made sure my bins were put out and washed every week I would happily pay it but a bit of grass cutting and someone popping their head round a corner to see if a play park is still intact constitutes tens of thousands of pounds every year…????? Disgusting! Sickening! And in a time when we are struggling to pay bills and put food on the table to have to fork out for this scam behaviour…abhorrent!

A horrible, mickey mouse, thieves without masks of a company and should be avoided at all costs!!!!