Great service. I had a small issue with a missing part but it was resolved swiftly by Sabir and the product company. Products are of high quality at a reasonable price. Highly recommend
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Anytime I need glazing on a pitch or flat roof, sterling build are my first call. Always best value, and excellent customer service. Although I can’t speak for the rest because I only deal with Jamie.... Toon meer
Bedrijf heeft geantwoord
The initial service was excellent, with fast delivery and no issues. However, the returns process does not match the “hassle-free” claim on the website. While some of the return conditions are rea... Toon meer
Bedrijf heeft geantwoord
Absolutely fantastic experience - we had exhausted all options with both our own builders (and a second building firm we tried just on the off chance!) trying to source a tile that we wanted with no l... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Ramenleverancier
- Bouwgereedschap leverancier
- Deurenwinkel
- Bouwwinkel
- PVC-ramen leverancier
- Dakdekkersbenodigdheden winkel
Geschreven door het bedrijf
Here at Sterlingbuild we specialise in daylighting homes through the supply of high-quality fenestration products and glazing systems. Now part of the JJ Roofing Supplies Group we continue to be committed to providing first class service along with the ease and convenance of being able to purchase through our network of nine branches throughout the South East. With the largest stock of roof windows and roofing materials we're confident we can supply your next project to anywhere in the UK. With a strong focus on home extensions and loft conversions, we are the largest independent retailer of roof windows in the UK and one of the country's largest VELUX stockists. Among the thousands of roof windows, rooflights and doors we sell, you’ll find industry leading brands such as Korniche, VELUX, RoofLITE+, FAKRO, Keylite, and many more. We cater for both pitched and flat roof new build and refurbishment projects by supplying all the necessary pieces you'll need to satisfy your home improvement needs, from flashing and blinds to bifold doors. To discuss any existing order please feel free to contact our award-winning customer support team at cs@sterlingbuild.co.uk or to place a new order, please contact us at sales@sterlingbuild.co.uk You can also place an order or chat with our team at www.sterlingbuild.co.uk Thank you for your preference!
Order With Confidence
Geschreven door het bedrijf
- At Sterlingbuild we are committed to delivering the best customer service we can and providing as much value possible.
RoofLITE+ | Budget Friendly Without Compromising On Quality
Shop now from only £198!
RoofLITE+ pitched roof windows combine high quality design with a price suitable for most budgets.
Contactgegevens
Unit 6a Riverside Industrial Estate, London Colney, Hertfordshire. , AL2 1DT, Hertfordshire, Verenigd Koninkrijk
- 0208 830 7000
- cs@sterlingbuild.co.uk
- www.sterlingbuild.co.uk
4,2
Goed
475 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My delivery was to be on the 19th and…
My delivery was to be on the 19th and it is now the 22nd and still nothing. Holding my joiner from doing the job and don't know why I paid £15 pounds for 2-3 days shipping when not her. Ordered on the 12th of Sept
12 september 2025
Antwoord van Sterlingbuild
Dear Lisa,
Thank you for raising this to our attention.
Having investigated this, I can see this was delivered yesterday. We have received confirmation from the courier that delays are due to a backlog for remote-areas deliveries.
If you would like to discuss this further, please contact us directly on cs@sterlingbuild.co.uk
Very quick
Very quick, we have used the company before and will do again and would recommend the ckmpany
10 september 2025
Antwoord van Sterlingbuild
Dear Julie,
Thank you very much for taking the time to review us and for your lovely words!
We are delighted to read your experience was positive and we look forward to serving you again in the future!
I always order my windows from Sterling…
I always order my windows from Sterling Build.
Any issues are sorted very quickly.
The prices are the best aswell.
9 september 2025
Antwoord van Sterlingbuild
Dear Mel,
Thank you for your lovely review!
We are delighted when we can serve our loyal customers at the standard of service we aim for!
We look forward to serving you again in the future!
Really helpful after delivery company…
Really helpful after delivery company damaged my goods. Replaced within two days
30 augustus 2025
Antwoord van Sterlingbuild
Dear Tyrone,
Thank you very much for taking the time to review us!
We are delighted to read that any issue was successfully mitigated, and we look forward to serving you again!
Consistently good supplier
JJ Roofing/Sterlingbuild has given consistently excellent service during my self-build project. Expert knowledge and advice, competitive pricing and great customer service. The team has gone the extra mile when sourcing tricky products or dealing with supply chain issues. Helen Walsh (E Commerce Customer Service Rep) deserves especial praise for her determination to replace a faulty product with minimum disruption to the build schedule: resolved through her clear communication, enthusiastic customer focus and professionalism - bravo, and thanks!
5 september 2025
Review zonder uitnodiging
Antwoord van Sterlingbuild
Dear Customer,
Thank you for taking the time to review us, and for your lovely words!
We are delighted to read the service you received was in line with the standards we set for ourselves, and that we were able to mitigate any issue. Our Customer Service team is a true asset, and we are very grateful to them!
We hope to serve you again in the future!
Carlotta was really attentive
Carlotta was really attentive and helped me get to a good solution. She kept in touch throughout the process keeping me informed.
2 september 2025
Antwoord van Sterlingbuild
Dear Peter,
Thank you for taking the time to review us, and for your lovely words!
We are delighted to read the service you received was in line with the standards we set for ourselves, and that we were able to mitigate any issue.
We hope to serve you again in the future!
Good customer service and delivery of order
Great communication from initial enquiry to delivery of item. Company rep answered my query very quickly. I ordered the item and it arrived within 48 hours of the order. Cannot fault this and delighted with product
1 september 2025
Antwoord van Sterlingbuild
Dear Gillian,
Thank you very much for taking the time to review us and for your lovely words!
We are delighted to read your experience was positive and we look forward to serving you again in the future!
Antwoord van Sterlingbuild
Dear Customer,
Thank you for your lovely review!
We are delighted to read your experience was positive and we look forward to serving you again in the future!
Second time ordering from sterling…
Second time ordering from sterling build and have told others about them cheapest I could find and great delivery
19 augustus 2025
Antwoord van Sterlingbuild
Dear Patrick,
Thank you for taking the time to review us, and thank you for your lovely review!
We are delighted to see that your experience was positive, and we look forward to serving you again in the future.
Great product at a great price
Great product at a great price . Amazingly quick delivery , it came befor due date .
22 augustus 2025
Antwoord van Sterlingbuild
Dear Daniel,
Thank you for taking the time to review us, and thank you for your lovely review!
We are delighted to see that your experience was positive, and we look forward to serving you again in the future.
Antwoord van Sterlingbuild
Dear Bryan,
Thank you for your lovely review!
We are delighted to see that your experience was positive, and we look forward to serving you again in the future.
Excellent advice over the phone
Excellent advice over the phone. Wouldn’t have found the correct replacement velum blind without.
12 augustus 2025
Antwoord van Sterlingbuild
Dear Colin,
Thank you for taking the time to review us!
We are very happy our experts were able to guide you on the order, and we look forward to serving you again!
So easy to order great information on…
So easy to order great information on the website and the cost was very competitive.
14 augustus 2025
Antwoord van Sterlingbuild
Dear Paul,
Thank you for your review!
We are delighted to see that your experience was positive, and we look forward to serving you again in the future.
everything fine and on time
14 augustus 2025
Antwoord van Sterlingbuild
Dear Patrick,
Thank you for your review!
We are delighted to see that your experience was positive, and we look forward to serving you again in the future.
Help full and on time great service
5 augustus 2025
Antwoord van Sterlingbuild
Dear Steven,
Thank you for your review!
We are delighted to see that your experience was positive, and we look forward to serving you again in the future.
Antwoord van Sterlingbuild
Dear Linda,
Thank you for your review!
We are delighted to see that your experience was positive, and we look forward to serving you again in the future.
Bang on service used you a few times…
Bang on service used you a few times now and quick delivery .
22 juli 2025
Antwoord van Sterlingbuild
Dear L.Hill,
Thank you for your review!
We are delighted to see that your experience was positive, and we look forward to serving you again in the future.
Placed an order after being told…
Placed an order after being told delivery would be 2-5 working days. Called on the 5th working day for an update to be told it would be another 8 days for estimated delivery date. I now have a stalled job and massive extra costs incurred. No solution or apology offered from sterling other than to wait
5 augustus 2025
Review zonder uitnodiging
Antwoord van Sterlingbuild
Dear Adam,
As we requested information from you but have not received any, we can only say that we would love to be able to investigate this, and we'd appreciate if you contacted cs@sterlingbuild.co.uk in order for us to be able to investigate this matter.
I contacted several roofing companies…
I contacted several roofing companies that sell the same product (well, three) and decided to do business with your company because Jaimie was a fantastic resource, informed on technical issues, product details and add to which he is a pleasure to speak to. The rest of the process was a breeze and everything went well.
16 mei 2025
Review zonder uitnodiging
Antwoord van Sterlingbuild
Dear Daphne,
Thank you for your review!
We are delighted to see that your experience was made positive by Jamie, and we look forward to serving you again in the future.
Antwoord van Sterlingbuild
Dear Mr Evans,
Thank you for your feedback.
Having investigated this matter I can see you were contacted on 28/07 and on 29/07 on the email attached to the order (7s*****@gmail.com) in regard to the delay of the shipment due to stock issues. Furthermore, I can see this review was left on 03.08 while your consignment should have been delivered on 01.08
If this has not been the case, please contact us directly at customerservices@jjroofing.co.uk so that we can raise this.
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