Great service. I had a small issue with a missing part but it was resolved swiftly by Sabir and the product company. Products are of high quality at a reasonable price. Highly recommend
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Anytime I need glazing on a pitch or flat roof, sterling build are my first call. Always best value, and excellent customer service. Although I can’t speak for the rest because I only deal with Jamie.... Toon meer
Bedrijf heeft geantwoord
The initial service was excellent, with fast delivery and no issues. However, the returns process does not match the “hassle-free” claim on the website. While some of the return conditions are rea... Toon meer
Bedrijf heeft geantwoord
Absolutely fantastic experience - we had exhausted all options with both our own builders (and a second building firm we tried just on the off chance!) trying to source a tile that we wanted with no l... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Ramenleverancier
- Bouwgereedschap leverancier
- Deurenwinkel
- Bouwwinkel
- PVC-ramen leverancier
- Dakdekkersbenodigdheden winkel
Geschreven door het bedrijf
Here at Sterlingbuild we specialise in daylighting homes through the supply of high-quality fenestration products and glazing systems. Now part of the JJ Roofing Supplies Group we continue to be committed to providing first class service along with the ease and convenance of being able to purchase through our network of nine branches throughout the South East. With the largest stock of roof windows and roofing materials we're confident we can supply your next project to anywhere in the UK. With a strong focus on home extensions and loft conversions, we are the largest independent retailer of roof windows in the UK and one of the country's largest VELUX stockists. Among the thousands of roof windows, rooflights and doors we sell, you’ll find industry leading brands such as Korniche, VELUX, RoofLITE+, FAKRO, Keylite, and many more. We cater for both pitched and flat roof new build and refurbishment projects by supplying all the necessary pieces you'll need to satisfy your home improvement needs, from flashing and blinds to bifold doors. To discuss any existing order please feel free to contact our award-winning customer support team at cs@sterlingbuild.co.uk or to place a new order, please contact us at sales@sterlingbuild.co.uk You can also place an order or chat with our team at www.sterlingbuild.co.uk Thank you for your preference!
Order With Confidence
Geschreven door het bedrijf
- At Sterlingbuild we are committed to delivering the best customer service we can and providing as much value possible.
RoofLITE+ | Budget Friendly Without Compromising On Quality
Shop now from only £198!
RoofLITE+ pitched roof windows combine high quality design with a price suitable for most budgets.
Contactgegevens
Unit 6a Riverside Industrial Estate, London Colney, Hertfordshire. , AL2 1DT, Hertfordshire, Verenigd Koninkrijk
- 0208 830 7000
- cs@sterlingbuild.co.uk
- www.sterlingbuild.co.uk
4,2
Goed
475 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Estimated delivery 1-2 days more like weeks
They are saying estimated delivery 1-2 working days and it transpired that they sold me a window which they didn't have in stock. Sending you false track delivery details. Really disappointed.
I am sorry I haven't noticed that the essentials part has a different delivery schedule. Today (17th ) the DX delivered collar, insulation and flashing. No window yet. I will see if it comes tomorrow.
8 december 2025
Antwoord van Sterlingbuild
Dear Mr Zoppa,
Thank you for taking the time to review us.
You placed an order for 1 window, 1 flashing, and 2 insulation collars on 08.12.2025 at 8.03pm.
The order was processed on 09.12 at 2:55pm - less than 24h after order placing, as per our SLA.
We had both the window and flashing in stock, but had to order the collars from Fakro. The order for the insulation collars was sent to FAKRO on 09.12.2025 at 3:01pm. Both insulation collars are shown on a lead time of 5-7 working days, which meant the window and flashing would then be aggregated and sent through together, as we are unable to separate despatches due to a single delivery fee being charged.
You contacted our customer service on Monday (5th working day) and as a good will gesture our team has despatched the order on a premium AM delivery for Wednesday 17.12.2025, 7th working day and within SLAs.
Furthermore, as stated on the website, all delivery times given are estimates, subject to delays and rescheduling based on stock or courier issues.
If you wish to further discuss this issue, please contact us directly on cs@sterlingbuild.co.uk
The goods were delivered quickly.
25 november 2025
Antwoord van Sterlingbuild
Dear Phillip,
Thank you for your lovely review.
We appreciate the time you took to evaluate us, and we look forward to serving you again in the future.
Fakro skylight just sent in a cardboard box
I gave up after multiple attempts at deliveries of this model of window arrived with the attached flashing bent and the joints in it coming apart. Sterlingbuild were very helpful and did their best throughout, trying 2 replacement deliveries in addition to the first one, but each arrived with the window damaged inside the box. The problem is caused by their supplier Fakro as these windows are sent out by them just loose in a cardboard box, no protection or restraint inside whatsoever, so unless the box is always kept flat (risking the glass) inevitably all the weight of the window falls onto the flashing which buckles and the pressed folds come apart where bent.
Completely mad to send a window by courier without any protection. The flashing comes attached, not as a kit, and the flashing materials are poor quality and design considering it’s for a window exposed on a roof.
24 november 2025
Antwoord van Sterlingbuild
Dear Mr Elvy,
Thank you for this review.
We attempted to replace this item twice after this was posted, and we were unable to have it delivered intact. We have therefore refunded your order.
We apologise for the inconvenience, and trust that your experience with our Customer Service team was positive.
Knowledgeable staff and quick delivery
Knowledgeable staff and quick delivery
1 oktober 2025
Review zonder uitnodiging
Antwoord van Sterlingbuild
Dear KN,
Thank you for taking the time to review us!
We are delighted that your experience was satisfactory, and we look forward to serving you again!
Excellent service from Helen
went over and beyond to deal with my request.
22 oktober 2025
Review zonder uitnodiging
Antwoord van Sterlingbuild
Dear Andy,
Thank you for taking the time to review us!
We are delighted that your experience was satisfactory, and we look forward to serving you again!
Fantastic price for what we were after…
Fantastic price for what we were after and quick delivery. Helen Walsh’s customer service was fantastic. We were going away and I needed the product to be delivered before we left, she managed the process, kept me updated throughout and was very quick with responses, giving me great peace of mind. Highly recommend!
13 november 2025
Review zonder uitnodiging
Antwoord van Sterlingbuild
Dear Rhian,
Thank you for taking the time to review us!
We are delighted that your experience was satisfactory, and we look forward to serving you again!
Bought some roof tiles from JJ roofing…
Bought some roof tiles from JJ roofing they were cheaper and the customer service was excellent. Previously bought some from Selco which were much more expensive and over 100 were broken when they arrived.
The delivery person from JJ roofing carefully put the tiles down and none were broken. Much better service.
15 oktober 2025
Antwoord van Sterlingbuild
Dear Jamal,
Thank you for taking the time to review us!
We are delighted that your experience was satisfactory, and we look forward to serving you again!
I would like to update my review and add that Helen Walsh of sterling building supplies did a amazing job in sorting out my problem with DHLUK, also in get my order resent with a new courier.
Once my supplier were aware of the problem that I was having with the delivery company not keeping me updated with the delivery of my goods, their representative took control of the problem and got it sorted with a new delivery date and constant updates as to the situation,
23 oktober 2025
Antwoord van Sterlingbuild
Dear Graham,
Thank you for taking the time to review us!
We are delighted that your experience was satisfactory, and we look forward to serving you again!
Antwoord van Sterlingbuild
Dear James,
Thank you for taking the time to review us!
We are delighted that your experience was satisfactory, and we look forward to serving you again!
Jamie did a great job sorting out…
Jamie did a great job sorting out exactly what I needed, at a great price, and even arranging an urgent top up order. Kept me well informed at every step of the order, always available to answer queries.
9 september 2025
Review zonder uitnodiging
Antwoord van Sterlingbuild
Dear Andrew,
Thank you for taking the time to review us!
We are delighted that your experience was satisfactory, and we look forward to serving you again!
Purchasing slates and other items via Jamie Fenech
Dealing with Jamie Fenech was a pleasure. He gave me a good fair price. Arranged everything I needed to collect my slates and other goods and was most helpful.
18 augustus 2025
Review zonder uitnodiging
Antwoord van Sterlingbuild
Dear John,
Thank you for taking the time to review us!
Jamie is a true asset, and we are delighted that your experience was positive and supportive with him!
We look forward to serving you again!
The order was delayed by several days…
The order was delayed by several days by a third party company not Sterling build they went out there way to keep me informed and in the end gave me a partial refund cannot fault the level of service
20 september 2025
Review zonder uitnodiging
Antwoord van Sterlingbuild
Dear Andy,
Thank you for taking the time to review us!
We are delighted that your experience was satisfactory, and we look forward to serving you again!
Antwoord van Sterlingbuild
Dear Alan,
Thank you for taking the time to review us!
We are delighted that your experience was satisfactory, and we look forward to serving you again!
Great postage policy
Great postage policy. I live remotely and finding a supplier to ship without hassle, or a lot of additional cost is rare.
2 oktober 2025
Antwoord van Sterlingbuild
Dear Rich,
Thank you for taking the time to review us!
We are delighted that your experience was satisfactory, and we look forward to serving you again!
Antwoord van Sterlingbuild
Dear Lumsdaine,
Thank you for taking the time to review us!
We are delighted that your experience was satisfactory, and we look forward to serving you again!
Good website, well made and well priced goods
Extremely good looking and very well made roof light, quickly delivered in good packaging. Very good value compared to other well known brands but equal quality. Delightful customer service on the phone as.well. Cannot speak highly enough of this company.
6 oktober 2025
Antwoord van Sterlingbuild
Dear Edwina,
Thank you for taking the time to review us, and for your lovely words!
We are delighted that your experience was satisfactory, and we look forward to serving you again!
On time delivery
3 oktober 2025
Antwoord van Sterlingbuild
Dear Timothy,
Thank you for taking the time to review us!
We are delighted that your experience was satisfactory, and we look forward to serving you again!
A Refreshing Change in Customer Service Excellence
We recently had an issue with some incorrect products we received, and Helen Walsh at Sterling Build has been absolutely amazing in helping us sort everything out. Her communication and attention to detail have been second to none.
We had been regular customers of another supplier for our Velux products, but after experiencing poor service there, I explained our frustrations to Helen and she went out of her way to make sure everything was handled smoothly from start to finish.
It’s refreshing to deal with someone who truly cares about customer service. We’ll definitely be using Sterling Build for all our future orders. Highly recommend!
2 oktober 2025
Review zonder uitnodiging
Antwoord van Sterlingbuild
Dear Maria,
Thank you for your lovely review!
We agree, Helen is amazing! She embodies Sterlingbuild's values, and we couldn't be where we are without her!
We are delighted that your experience was satisfactory, and we look forward to serving you again!
Delivery and product information is…
Delivery and product information is worst.
No fitting details.
Delivery wasn't informed,the product was just kept outside the House without providing any information.
24 september 2025
Antwoord van Sterlingbuild
Dear Mr Singh,
Thank you for taking the time to review us!
We are sad to read your experience was not smooth, and we would love to be able to assist!
Could you contact us with a few details on cs@sterlingbuild.co.uk so we can investigate this further?
Excellent customer service
Excellent customer service. Had an issue with missing parts. Made contact via email and had a swift and satisfactory resolution.
23 september 2025
Review zonder uitnodiging
Antwoord van Sterlingbuild
Dear Bryan,
Thank you very much for taking the time to review us and for your lovely words!
We are delighted to read your experience was positive and we look forward to serving you again in the future!
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