Stirling Ackroyd, Sales and Lettings Specialists Reviews 1.396

Let me start with Claire Donaldson. I loved her honesty in terms of marketing my property, and I truly think her input was a major benefit of the success of my house sale. Now let’s get to the star of the show, Darren Lowles. He was simply the best. Darren was responsible for showing potential buyers round, his ability to respect my wishes during viewings ( shoes off on entry, no photos without my permission, etc) was always perfect. We always had such a good banter each time we had to communicate with each other. I was genuinely sad when I knew our communication would end. Thank you Darren for making my selling experience as stress free as possible. In the words of Tina Turner “Your Simply The Best” 🤩

I had to deal with an agent named Shelly talking to me in brief, lazy uncapitalsied sentences. I was sent a video and then immediately told the property was no longer available when I asked for an offer form. I was so confused and asked why they sent me a video to which the agent blamed me for taking ‘an hour’. So unprofessional in the Canary Wharf branch!

I dealt with Ghiles and his Lettings team at the Shoreditch branch. They were professional, polite, efficient and achieved good offers on my rental property. I would recommend them!

We rent a flat for 3 years with Stirling Ackroyd with a very disappointing experience. Maintenance issues (doorbell, toilet, alarm, blockages) were handled very slowly, and in some emergency cases they were reluctant to reimburse costs. Although their issue-reporting platform looks modern, it did not help resolve problems efficiently, tldr: too much technology and too little actual service.

The checkout and deposit process after our tenancy ended on September 2025 was even worse. Despite an on-time checkout and an early surrender agreement, it took months with no clear communication, no refund breakdown, and no deposit resolution. Our account manager, Shannaigh Leander-Simpson, was unfortunately a key reason for the delays and poor communication. After formally notifying them that we would raise a tenancy deposit dispute, Livia Mackintosh acted quickly to help resolve the issue. Unfortunately, this came far too late, and one responsive moment does not outweigh nearly three years of consistently poor service.

Lastly, when they had to let the flat again, they were extremely diligent, quick and responsive (apparently, they focus on sales, not on service).

We will never use Stirling Ackroyd again.

Overall our experience with Stirling Ackroyd was great, Briana Trejos Mantinan in particular was really responsive and helpful whenever anything went wrong with our flat. Best lettings agents I’ve dealt throughout my time renting in London.

She always replies on the day or the next working day. She gets the issue sorted as soon as possible. No complaints about her work.

We have been clients of Stirling Ackroyd (with their letting service) for about two years, and they have been highly professional and knowledgeable. They have managed property issues in a timely fashion as they arise, including handling a complex refurbishment, transferring from a previous (and inept) managing agent, and some slightly difficult tenants. They are also on top of all of the relevant regulatory matters, and do everything in a legally correct manner (to the best of my limited knowledge). I would happily recommend their services.

Extremely poor experience. They really push to get the holding deposit, but once that is done the agent disappeared. No information was provided earlier about the agent going on a holiday, and no one else was assigned to take over the task once they are on a holiday. I had already paid the deposit so couldn’t back out but also couldn’t get any further details to finalise the tenancy. Spent the whole week in uncertainty. Worst people ever.

Whatever you do DO NOT USE Sterling Ackroyd Canary Wharf. The service they sell you when you sign up is nothing like the service you get. You are promised experienced sales agents to market your property but you end up with most junior staff in the office showing and marketing your property. The staff are rude and only interested in making commission. And the area manager talks a good talk but its only talk ! Find another agency.

Extremely Unsafe, Mismanaged Tenancy – Ongoing Complaint Ignored Despite Risks
This is now my second review because the situation at my property has become even worse, and the way Stirling Ackroyd (managed under LRG) — particularly through Michael Martin — has handled my tenancy has been unsafe, negligent and deeply distressing.
I have experienced major electrical hazards, including two melted heating elements, one of which caused a burn injury. My hot water system has repeatedly failed, and I was left without hot water for an extended period twice in one year. At no stage was a safe alternative provided. The property has mould, damp, a broken extractor fan, a leaking gutter, missing sealant, damaged ceilings, lifting flooring, peeling wallpaper, and a loose toilet and toilet seat. A fire alarm test has never been carried out throughout my tenancy.
Despite being pregnant and having just been released from hospital, I am still having to chase basic safety, repairs and legal obligations.
A Section 21 notice was served prematurely and incorrectly, and appears legally invalid due to the absence of a valid EICR and the fact that the EICR provided was not completed by a competent registered person.
I allowed access months ago for a new EICR, but I was never given the report, never told whether the property passed or failed, and no remedial works have been carried out. This puts me at risk and breaches the Electrical Safety Regulations.
A contractor I had already complained about for inappropriate behaviour has contacted me again — from multiple numbers — making up appointments, asking why I was “still at the property,” and ignoring the clear instruction that he must not contact me directly. This has made me feel unsafe and harassed.
Communication with Michael has been extremely poor. Emails went “missing” for a week while I reported no hot water. I have repeatedly asked for updates, senior management contact details, and clarity on repairs, but I have been ignored. Michael promised his manager would contact me after returning from holiday — this never happened.
This tenancy has caused me significant stress, health issues, hospital visits, loss of income, and I am now escalating this entire matter to the Property Ombudsman and the Council, who have already been informed.
I would strongly advise any prospective tenants to think very carefully before renting through this company. Their handling of serious safety issues has been unacceptable.

Really top notch agency and I have had many other agencies experiences in the past Stirling ackroyd is by far what letting agency should be: Efficient, always reactive to issues, one of the rarest who care about their tenants wellbeing!
Our property manager Melissa Koleosho has been above and beyond to chase issues down and fix promptly and with an exceptional professionalism making our tenancy a real delight! For example our washing machine broke and the issue was fixed within 1.5 week, our heating as well failed and an engineer was dispatched the next day with the issue fixed thanks to Melissa reactiveness and care towards tenants! We have been renting for nearly 2 years now and very happy with Stirling Ackroyd and Melissa Koleosho amazing management :)

Great positive experience. Patient and understanding. I used the Sunbury-on-Thames office and found them to all to be very helpful and accommodating.

My situation was slightly more complicated than normal, as it was my Father's property and I had to locate a care home before I could put the property on the market. This took about 15 months from the initial valuation. Terry Hall was very understanding and I was never pushed into selling the house until I was in a position to do so. Stirling Ackroyd kept in touch, maybe every three months, to find out how I was getting on with Dad's progress, which I felt was about the right time frame to contact and support me.

When I was ready to proceed, the guys at the office, mainly Rob and Joe, moved very quickly and showed around many prospective buyers, with an offer accepted within a few days.

Genuinely good experience and would highly recommend.

Hannah Ryan was excellent with helping us (first year uni students) to understand the process and the steps involved and helped us secure viewings and then a lovely house. cannot thank her enough!

Mela is a great property manager couldn’t be more grateful for her!

We have used Sterling Ackroyd for a number of years to manage our BTL property. Sarah Jones who is our current property manager is excellent. She is professional, knowledgeable and friendly and has provided strong continuity with the management of our property. We cannot speak highly enough of the service they offer which is tailored to our requirements. Communications are prompt and tenants issues are relayed to us promptly and dealt with quickly in line with our authorisation. There has rarely been an issue where we feel that we can obtain better value by actioning things directly and this is definitely the exception to the rule that Sterling nonetheless work with us on. Their finance department issues detailed monthly statements of account with rental income always being paid on time. We can accordingly recommend them without reservation

I am so happy renting through Stirling Ackroyd , all the time when I contacted them the problem was fixed in a very short time 1 to 2 businesses days. 😀 thank you

I’m very happy with the service I’ve received so far, particularly from Mela Steadman, who looks after my portfolio. She’s always helpful, professional, and responsive — a real pleasure to work with. Highly recommend her support and the team at Stirling Ackroyd.

The onboarding process was smooth, but unfortunately, that’s where the positives ended. Communication throughout the sale was poor, and it took far too long for them to even put up a “For Sale” sign at the property.
They gave an inaccurate valuation, which meant I had to keep reducing and changing the asking price multiple times. They also never updated the listing photos for a refresh, which made the property appear stale on the market.
There was little enthusiasm or proactive effort to sell my home, and on several occasions they turned up late to viewings. Overall, it felt like they were just going through the motions rather than genuinely trying to achieve a sale.
I strongly advise others to avoid using this company, they waste time, lack communication, and show little professionalism.

I was a tenant of a Stirling Ackroyd property for one year.

The onboarding was smooth and straightforward, but as soon as we needed assistance from their customer support team, the experience changed completely.

The people I interacted with were consistently unprofessional and unhelpful, showing little care or thoughtfulness. Responses were often delayed, incomplete, or sometimes never came at all. Despite being polite and proactive in trying to resolve issues, I was met with dismissive and inconsistent communication. It became clear that customer service is not a priority for this agency.

I will not be using Stirling Ackroyd again and would not recommend them to others.

We chose Stirling because they seemed competitively priced, about 2% cheaper than other agents, but it was a big mistake. They collected rent in advance, only passed on about 55% to us. They even took commission upfront for rent not yet invoiced.

What looked like a simple, affordable service turned into pages of unexplained charges. Pay the extra with a reputable agent, Stirling’s “cheaper” option ended up costing far more. Avoid.