Stonewater Reviews 

Emma Swift was great she listened and got my problem sorted out on my behalf and worked tirelessly. She is a great asset to stonewater and very nice and understanding and approachable. I'm very happy. Anita the lodge Clapham.

I'm 8 months pregnant my toilet has been blocked since Saturday at 1pm I called and they said someone would be out in 24h. No one has came I suffer with morning sickness and havent been able to poo/wee in my loo since Saturday.

I haven't pood since Friday my loo was working fine in the morning on Saturday so I'm assuming it's blocked with someone's else poo and god knows what else.

I'm not getting physically poorly due to this.
I've had to be sick and pee in a bucket

Thank you to Tracey Leatherland, for making me feel at ease and helping me get a grant. I cannot thank you enough! Xx

I was extremely unhappy with the process off which I exprienced, I was to go to the property collect a key from a keysafe look around by myself report back any issues, then agree to tenancy and move in straight away ?
I was left with no instructions on anything, this is an all electric flat, no radiators or boiler to heat up the water, no but a water tank which took hours to heat, and electric heaters which have day and night switches and no idea of how they work and had zero help with trying to operate them ? Just a manual left on the side ?? I have never lived like this in all my days. And never even with the council been left to sign up on line and nobody pressent. Terrible signing up exprience would not recommend.

Very poor communication and customer service.

I raised a formal complaint and was given a deadline for a Stage 1 response. That deadline passed two days ago and I have still not received any update.

Being completely ignored after a formal complaint is unacceptable. At the very least, I would expect clear communication and updates, even if there are delays (8 months for one repair!)

This experience has been extremely frustrating and disappointing. I would not recommend based on the lack of accountability and communication.

I saw the house we purchased through the estate agents on rightmove who handled our initial enquiry. It was then passed onto stonewater, as soon as everything was accepted, Lisa gave me a call to explain everything. From that moment, Lisa was professional, assertive and approachable. Even though she was dealing with 90 houses, no question was to much trouble and would always come back to me as soon as she could, (even though she had probably answered the same question over again!) Lisa was extremely professional, and at all times kept us updated with the house. During our hand over, it was lovely to meet Lisa, she gave us a run down of everything, went through the house with us, and explained a few things that we were unsure of. Lisa is a great asset to the new homes team, and she is very very amazing at her job. If it wasn't for Lisa and her reassurance with questions, it would have been a different experience. Thank you so much Lisa.

I would like to express my sincere gratitude to Caroline and Lisa West from Stonewater. They were both incredibly helpful, professional, and kind throughout the whole process.

They explained everything very clearly, answered all my questions, and made sure I felt comfortable and confident. They took the time to show and guide me through everything, which I truly appreciate.

It was a pleasure dealing with them — they are a real credit to Stonewater. Thank you so much for your support and excellent service!

Fast response and friendly

Since I've been a tenant it's been a battle to get things repaired and they do absolutely nothing about anti social behaviour and the amount of fly tipping the other tenants do it's always like a rubbish dump pile and the fact we pay for communal cleaning weekly and nothing gets done for weeks as the contractors are useless they all like a modern day robbers take the money and run we use to have weekly estate visits know they only come when the local MP wants to a photo op rents going up and service charges up for what for staff to stay in there homes and the fat cats to have it easy they really want to come on the estate and have a meeting as they wouldn't like the answers people give them same when they put new tenants in they need to vet them properly instead of putting people in who are just dirty and have no respect for the people or area who are around them

tracey leatherland has been amazing through my years with stonewater & got me help with grants a few times to help me in times of struggling ! wouldn’t of done it without her & she’s always been amazing & friendly ! thank you 🙏

I’m 79 and live in Poole, Dorset. I want to thank Liz Clarkson, in the Income Sustainment Team for all the help she’s given me this past year. When my housing benefit was wrongly stopped after my long-term partner Sheila died, Liz was the only one who truly stood by me. She was kind, patient, and quick to act – even helping to sort out a garage problem when no one else did. Liz has been a lifeline, and I’m very grateful for everything she’s done.I couldn’t have managed without Liz’s support.

Worst business ive ever come across.Only interested in getting rent.complete rip off on service charges.nobody ever visits site to discuss problems.lucky if you get reply to phone calls within an hour or at all.so disinterested in contracts that they dont realise they are being ripped off as are we.

Thank you so much to Tracey for helping me get my grant. I couldn’t have done it without Tracey as I didn’t have any knowledge about this information. Tracey is friendly and the work she does is outstanding. I felt at ease talking with her and filling out the forms as I suffer with anxiety which she took into consideration. Excellent well done Tracey.

I’d like to leave a review for Tracey Leatherland. She has been incredibly helpful with everything I asked for. Whenever I needed help, she responded quickly and supported me straight away. She was very kind, understanding, and supportive throughout.

I really appreciate all the help she gave me, and it made a big difference. Thank you so much, Tracey. I hope I’ll be able to speak with you again in the future ♥️

We are currently fighting part of our service charge increases for Fire maintenance and H&S Fire that has increased from £15.46/mth to £177.08/mth. They are saying it’s correct but they have got our service charges wrong for the last 2 years! How they can expect us to pay an extra £161.62 on top of the other increases I don’t know. All of the other increases appear to be fair and appropriate but these Fire ones are ridiculous. I’ve asked for a complete breakdown and a copy of the contract and they cannot provide it!
I’m forwarding everything I have from their incompetence over the last 3 years to Martin Lewis and other media outlets to highlight this daylight robbery!!!

Great and fast service
Thank you

Very helpful thank you very much martin can't wait till I get keys and happy days
After leaving my home due to dv the process has been very good

Am so grateful for the patience because my English isn't that great but she always tried to make sense of what am saying and was patience. I also like how quick the process was for me.I love the house too.

So helpful and supportive I couldn’t be better

I’ve had a really positive experience with Stone water recently. The lettings process can often be stressful, but my lettings officer, Sam, made the whole thing seamless. She was absolutely fantastic from start to finish—super friendly, clear in her communication, and always willing to go the extra mile to help me out. It made a huge difference to feel so supported during the transition. Highly recommended!