Stonewater Reviews 

Honestly worst housing ever leaving me in such poor conditions cow boy contractors left me in such a state im down to 1 room and 4 children 2 astmatic over 30 admissions to hsp due to damp mould and leaks for 1 whole year Left wires everywhere with dehidmifirs for weeks (a trip hazard to all 4 children.

iv had multiple issues with stonewater since i moved in get told repairs will be done asap but i ring up again and again and nothing is done about it but as soon as u stop the rent they constantly ring u up asking for payment but as soon as i mention the repairs they have no clue wot your on about its like its never been reported asked for a mutual exchange filed all documents and goes past the 42 days for any response i phoned up just to get fobbed off with not enough staff to deal with the exchange so no im still stuck in a 2 bed house with 3 kids i WISH i never had taken this house as i never get the repairs done in a reasonable time frame i.e. last year i had a electrical test on the house and i get told there is a few issues with the electrics in the house and wot u now its been about 6 months for them get the electrics sorted

Shocking that this kind of poor treatment from a Hosuing Association does not lead to criminal prosecution. Zero respect for humanity or dignity. Just lies and raking in peoples money.

Kim gibbson has been absolutely amazing with all the help she has gave us also kim was very lovely to talk to, especially with the kids x

We have just got our first Stonewater property today, first time ever with a housing association and it honestly such an easy process, not rushed and constant support if needed from all departments.

Stonewater truly believe in customer service more than anything. Going from council to HA is the best thing I ever did as never felt so resured and relaxed with everything.

Well I was in stonewater flat for many years and then unfortunately my baby passed away in the flat and I couldn't cope living in there.. so with help with others and stonewater they helped me move into my forever home and now my little girl who is my rainbow girl has her own room and we now got a garden for her and it's helped me mental health I'm now off my meds and happier in my new home 🏡 couldn't thank stonewater finding my new home 🏡

Put in for a mutual exchange, stonewater now saying they haven’t received the other person’s forms, she looked this morning and the documents she sent haven’t been read,I have phoned three times now and now our mutual exchange will take longer, due to the fact they don’t open their emails , I told them to also check their spam folder, the other person even got an email saying all forms received, they’re making out the other person hasn’t submitted any forms, absolute shambles

They don't do repairs and if they do it's months later would NOT RECOMMEND this housing association my repairs are still on going I'm going to the omnibusman

⭐⭐⭐⭐⭐ Supportive and professional throughout

I had an excellent experience with Rob, the New Homes Executive and Kim, the New Homes Coordinator. Right from the outset, they were friendly, respectful, and very knowledgeable about the process.

They kept me fully informed at each stage of the process and explained everything clearly and patiently, which really helped reduce my anxiety during what can be a stressful time. Any questions I had were answered promptly, and I always felt listened to and supported.

What impressed me most was their understanding and compassionate approach. They treated me with dignity and never made me feel rushed or like I was asking too much. Their organisation and attention to detail meant my move went as smoothly as possible.

I am very grateful for their support and would not hesitate to recommend them to other tenants going through the rehousing process.
I had an excellent experience with Rob and Kim. They were friendly, respectful, and very knowledgeable about the process.
Thank you so much.

How have Stonewater Housing got 3.8 stars on reviews? They have not repaired the damaged fence at Abbey Court and it is hanging off ready to bring down the entire fencing fro an elevated 3 foot wall. Anyone nearby will be killed And they havent done anything to reapir it afatr 3 months!

Updat 26th Feb 2026... So despite the promise from Stonewater below to come attend and investigate, no one came... as expected. Really deserve no stars.

Very good.Thank you

Liam, your response from Stonewater can you answer just two questions. If you where a tenant of Stonewater and thay where trying to make you pay for something (service charge) for a non-existing service, Even after you warned them 3 times.what would be your response???. I classified it as theft, as stonewater management is fully well aware off. Whats your response now. Now thair trying other meens, like hiking up a charge by 82%. Please read the rest and learn!!!
Here we go again it's the silly season at stonewater. The time of sending out new high-rise service charges. I am now going to throw a spanner in the works, some of you like myself have been blaming the service charge department at stonewater for the rises in our charges, but that only half the story. Let me explain. The contract for any work goes out to tender supposedly the one that gives the best value, win's. But this value is for an erea or whole blocks of rented units. But in that lies the problem. What might seem good on the service a lot of bad stuff is happening. Contract price is also based on the amount of customers, the more thay have the more of a discount the housing association gets. That is very common practice and works well if implemented properly. But it would seem with stonewater this discount which must be quite high is NOT being passed on to the tenants. As the following example shows. Just take a look at your emergency lighting etc, if like ours it's gone up a whopping 82% from this April. But please remember this is on top of last year's rise of over 60%.also it's worth keeping in mind that this is compounded price rises year on year. This is truly rip off Britain at its finest. We all need to do are bit and get this stopped. Last point it would seem that some people think the 5*reviews are fake, I'm not sure if it's the case, but you have to consider these are new people/tenants for stonewater. So stonewater will go out of thair way to help because it's money in the bank. Then as soon as you have signed, all their interest in is your money, And the lovely 5*very quickly go down to 1*.Everyone please check your rent and services charges or get a friend or family member to help. Because the way me and other tenants have been treated is very bad indeed. Example being charged £15 AWEEK for communal heating we did not have. Three times stonewater was told about this and three times we where told to pay up. I think its quite possible that 80% of you are paying to much. I just hope I am proved wrong. Do the checking without delay. Good luck.

Our Nextdoor neighbour has had a new heating installation air heating with the machine out side in the garden this is outside our bedroom window it’s waked me and my wife up every night for the last 3 months we don’t seem to be getting anywhere except going round in circles I’ve recorded the noise but they keep telling me it’s something else but I’ve spoken to next door and she has nothing on at that time of night
The noise is ongoing and affecting our home environment we simply want the issue sorted and taken seriously and properly assessed its affecting me and my wife’s relationship
Why does everyone else in our cul de sac get things done asap but us
We work full time and been here for over 25 years
Everyone else seems to be on benefits not an issue but ?
Stonewater have given us a contract but he is not a specialist in this type of heating
Help

Very satisfied with stonewater simone as been very helpful and efficient

A Tracey Leatherland, was very helpful at Stonewater, she helped me with a Longleigh Grant, so i am very happy with her service

My experience was excellent
I was understood and catered for accordingly by tracey at the team… thank you again

Where do I start?
Firstly, we had to wait 5 months after saying yes to the property to be able to move in due to having to make it suitable for us to live in. When we moved in the place was covered in mold and smelled of urine everywhere we have tried everything to get the place to look and smell nice.
We got given a ground flat with a shower room which was covered in mould and the lineal was cut and filling up with dirty stinking water. Every time we tried to take a shower the whole room would fill with water which ended up leading out into the hallways which I wrecked the new flooring. We had reported this and the staff member on the phone was very rude and said if we are not disabled then it’s not really an issue that needs to be quickly resolved we have been givin a date for someone body to come out which in a months time. We also reported the shower was hanging of the wall and spraying out water and according to stone water it is no an issue. The doors in every room are damaged and it’s our responsibility to replace them. Our front door doesn’t shut properly as it has been previously kicked in by the recent tenant before us and none seems to care that is unsafe. The windows in every room don’t shut properly or the handles of the windows are falling off. I think this is absolutely disgusting expecting us to pay our rent on time but won’t resolve the issue. You need to sort your so called charity out this is outrageous!!!!

No option for zero stars or I would put that! Where to start...
Did a mutual exchange to a stonewater property in 2024 was told bathroom and kitchen was being replaced in 2026 and funny enough now not happening!
My son got cancer last year and despite the financial strain there was zero support or help from stonewater.
My son is now out of hospital cannot use the bath at all and struggles with the stairs ive rejoined the housing register and been referred to ot but on a long waiting list but as usual stonewater dont care.
Im also suffering major depression due to the kids playing football hitting my house, my car and coming crashing into my garden daily and apart from sending a letter to residents guess what... they don't care! All stonewater care about is taking your rent money and in regards to anything else THEY DONT CARE!

Martin has helped me with every problem. He has answered every question I’ve had and has really been helpful. Thank you again for all your help it’s really appreciated

I’ve had a positive experience with Martin Tang keeping me updated on a house I will be renting in the near future.
He is very approachable and polite when communicating.