Storz & Bickel GmbH Reviews 

Battery went on sealed unit costing over £250 they wouldn't replace battery under warranty stating it was wear and tear.

8 months for £250 is terrible on as sealed unit shocking they asked for £160 to repair it...

Truly an awful company now sadly. I own every Storz device and will never buy one again.

Device broke within warranty and was recalled by Storz!

Because I didn't respond to the recall within their arbritary time limit, they refused to accept the return.

They then said I had to dispose of it in a way that is not possible in my country. It cant be shipped due to battery fault.

I gave up bought a replacement and it had a similar issue! Thousands of pounds wasted!

Avoid these guys at all costs. The product is not worth the hassle, poor service and refusal to make good known faults / recalls. I don't know how they get away with this.

Terrible after market customer service. Keep sending you on a merry go round with reference number changing every time, though required, not that it does anything. Bought a Crafty plus for over $330 dollars and 30 hours later and one repair to the usb connection required the unit is cactus and not usable. Never again. BS all the way.

They lie about the warranty and scammed me.

My Mighty vaporizer stopped heating up, so I contacted them to make use of the warranty. They tried to scam me for the first time by telling me that they could no longer provide warranty coverage for the "Mighty" product because it is no longer being manufactured.... So I pointed out some legal texts stating that they still have to find a solution, either by fully refunding the product or replacing it. From that point on, they started changing their story and told me that they agreed to replace my device with a Mighty+, the new version of the Mighty, and this without any additional cost (I still have all the emails).

They asked me to fill out a form on their website, which also checks that the serial number of the product exists in their database. I received a confirmation email telling me that the serial number was correct and that my warranty claim was accepted. The serial number was also indicated in the email.

And this week, after receiving the product back at their warehouse, even though they had guaranteed that my product would be replaced, they started changing their story and told me that the problem encountered was not covered by the warranty (even though they had confirmed that it was, since I still have the emails where I explained the heating problem to them).

After threatening to file a complaint, I received an email telling me that the serial number of my product did not exist in their database.... And no more response from them! They therefore deleted the serial number from their database in an attempt to remove the evidence of their scam.

Unfortunately for them, I still have all the emails that their automated system sent me, including proof that they approved the serial number one month earlier.

Storz & Bickel is a company that is breaking the law and does not respect the commitments it makes regarding its warranty.

Storz und Bickel Geräte funktionieren bis der Akku nach spätestens 2 Jahren versagt und die Geräte sind so gebaut das ein Akku nur vom Fachmann gewechselt werden kann .
Ich werde nie wieder diesen Plastikmüll kaufen

Altes Gerät defekt, wird nicht mehr repariert, anstatt dessen bietet man einen Trade-In an (Inzahlungnahme) aber man muss das gleiche Modell kaufen. Ein anderes Modell geht nicht, ohne Begründung, Telefonsupport unterirdisch

My all experience with the company was so good, I have a pair of devices and the quality is very high, but the best was the customer service i have a little problem and they was amazingly fast with the solution, if I could give more stars i will do it. The confidence that they show to them customers for me was key.

Die Produkte von Storz & Bickel sind grundsätzlich gut, allerdings hatte ich mit meinem Mighty in 2 Jahren 2 Retouren, weil sich unerklärlicherweise immer wieder Fehler 002 und 004 aufgetan haben. Jetzt war es wieder soweit, aus dem Nichts die Fehler im Wechsel. Nachdem die ersten beiden Male der Austausch reibungslos möglich war, soll ich jetzt den Trade-In machen, weil es den Mighty nicht mehr im Sortiment gibt.

Aber warum sollte ich auf ein "Upgrade" machen, obwohl die Produkte offensichtlich zyklisch die gleichen Fehler haben. Für mich wirkt das so, ob der Mangel vom Produkt hier einfach an den Verbraucher weitergegeben wird.

Habe denn Volcano By Storz & Bickel gekauft, das Teil hat zwei Monate gehalten und dann wurde das Teil nicht mehr Heiß. Da gibt es besseres auf dem Markt. Könnte mir vorstellen das die Teile extra so schnell kaputt gehen sollen, damit man es entweder Neu kaufen muss oder zu Reparatur schicken muss, da man hier extra 6 Kant Schlüssel mit Loch verwenden hat. Ich werde mir welche vom Baumarkt holen und selbst schauen was damit ist.!!! Ansonsten absolute NICHT!!! Kaufempfehlung!!!

Brilliant customer service. My Plenty broke and I sent them the video yesterday as proof. Today I received a brand new Plenty in the post.

Leider eine sehr enttäuschende Erfahrung. Der Kundenservice wirkt stark standardisiert und wenig bis gar nicht kundenorientiert. Auf mein Anliegen wurde nicht individuell eingegangen, sondern nur auf formale Prozesse verwiesen.

Bei einer Marke mit Premiumanspruch hätte ich deutlich mehr Entgegenkommen, Kulanz und lösungsorientierten Service erwartet. Stattdessen bleibt am Ende das Gefühl, als langjähriger Kunde nicht ernst genommen zu werden.

Für mich persönlich leider absolut kein Service, der zum Qualitätsversprechen der Marke passt.

Absolutely unbelievable customer service in the best way possible.

My S&B Venty developed the E04 error code so I put in a claim under warranty on a Sunday evening. By 1pm Tuesday, a brand new replacement was in my hands.

Thank you S&B. Top service!

I chose STORZ & BICKEL because of its reputation as a premium brand, but unfortunately my experience was anything but premium.

I was not satisfied with the Crafty+ despite several attempts to use it. I contacted customer support in good faith, explained my situation, and repeatedly asked to return the product. Instead of clearly explaining my options, my case was processed as a repair request, and only later was I informed that a refund would not be possible.

When the device was returned to me, all the original accessories that I had sent with it—including the charging cable, cleaning brush and spare parts—were missing. Customer service simply referred me to company policies and simply ignored my questions about why my belongings had not been returned.

They showed complete lack of willingness to engage with a customer who approached the situation honestly and in good faith. For a company positioning itself as a premium manufacturer, I expected far better customer service and a genuine effort to find a reasonable solution.

I had to throw the vape to the trash, and there goes 300eu.
Ridiculous, look for a different brand

Bis vor Kurzem war ich wohl einer der größten S&B-Fans. Ich besitze einen Crafty, zwei Crafty+, einen Plenty und einen Volcano Hybrid. Auch sämtliche Ersatzteile habe ich immer direkt bei S&B gekauft, weil ich von der Qualität und dem Service überzeugt war.

Genau dieser Service war der Grund, warum ich die Firma jahrelang jedem in meinem Freundeskreis empfohlen habe. Leider hat sich meine Meinung inzwischen komplett geändert.

Ich kann den Kauf eines Crafty+ heute nicht mehr empfehlen. Was nützt eine dreijährige Garantie, wenn der Akku nach meiner Erfahrung nicht einmal ein Jahr hält? Noch enttäuschender ist jedoch der Umgang mit diesem Problem.

Trotz mehrerer Gespräche und E-Mails mit dem Kundenservice wurde mir keine zufriedenstellende Lösung angeboten. Für ein Premiumprodukt in dieser Preisklasse und einen Hersteller mit diesem Ruf ist das schlicht enttäuschend.

Wer viel Geld für ein hochwertiges Gerät ausgibt, sollte sich darauf verlassen können, dass nicht nur das Produkt, sondern auch der Kundenservice überzeugt. Beides kann ich aus meiner Erfahrung leider nicht mehr bestätigen.

Received absolutely wonderful customer service recently when my Venty started presenting with an E05 error. Sent in my RMA at 2am, had an email 6 hours later asking for a video showing the device not operating, and a few hours after that had notification that my brand new replacement device had been dispatched. Less than 24 hours later it was in my hand. I couldn't be happier.

Beste Firma mit den besten Produkten auf dem Markt. Man hat aber ein Gerät für 6-10 Jahren.

Terrible experience, been without my vape for a week. Its hot smoking and I cannot hold it, sent it back as I got a 2 year warranty to be told its fine to use. AVOID this company at all costs

I use a Crafty+ for prescribed medical cannabis. I have Complex PTSD. I chose Storz & Bickel because of their medical reputation.
The device had ongoing problems. Poor battery life. Overheating. Inconsistent day-to-day use. This was not a one-off fault. It was a constant reliability problem.
I bought a separate wall charger, as advised. It helped a little. It did not fix the problem.
I contacted both MagicVaporizers and Storz & Bickel. Both gave the same response. They said either it's a "fault" (covered) or "no fault" (charge £65-75). This left no room for my real point: the device doesn't reliably work for daily medical use, even when "working as designed."
I offered a compromise. I said I'd pay the difference to upgrade to a Mighty or Mighty+. This was not engaged with. The response went back to the same fault/no-fault framing instead.
I have dyslexia and Complex PTSD. Dealing with repeated scripted responses, on top of not having reliable access to my medication, affected my mental health.
Storz & Bickel market their materials as "medical grade." For customers buying this for medical reasons, the real-world reliability needs to match that. I would not buy a Crafty+ again.

Used to make good vapes and still do to a certain extent, though the quality has dropped in certain areas recently. Everything else they do terribly.

The quality of the accessories is poor. The website has always been an awful chore to use - unintuitive, repeated pop-ups, elements not working correctly. They do not post negative reviews - my own made months ago does not appear under the product. Odd how all of their products have 5 stars. And now they have increased their shipping fees by 600% in one fell swoop. Been a customer for 10 years but finally time to look elsewhere I think.

I bought a *TGA* approved vape .ade by these guys.its useless, bulky, hard to load, doesn't heat correctly. I have emailed them and tbe pharmacy I bought it from, the vape is Only3 months old, yet No one wants to accept any responsibility for selling a inferior vape. I have also written to the tga in regards and the accc.Not impressed seems profit means more than customer service.... donf buy the tga approved medical marijuana vape by these guys