Stratco Reviews 2.997

My family has paid for materials and invoicing to have a roof put up over our back deck. The materials for it were delivered quite some time ago now and we even took down the old roof ourselves.
The day came for them to turn up and put the roof on. Nothing. Rescheduled and again nothing. It’s now been multiple reschedules and no shows and the materials for the roof have been sitting on the front lawn since they were delivered.
The back deck is virtually unusable now as it’s just baking in full sun all day long.
I have zero trust in Stratco now and absolutely think they should at the least provide a partial refund for screwing us around and not following through with a paid for service. I am well aware that under Australian consumer law if a company fails to provide a customer with a paid for service that customer is well within their legal rights to take legal action to recoup the costs of that service.
To anyone considering going with stratco my advice is don’t. They’ll take your money and blow you off.

Very easy to order small shed online and a very friendly delivery person. The shed was a little difficult to put together if you don't have past experience.

I dealt with Michelle Millar at the Caboolture branch, QLD for the design and quote for my open pergola kit. She was extremely helpful, very knowledgeable and nothing was too hard. She is a very happy, friendly person which made the process even better! Give Michelle a Gold Star!

Kind regards,

Arnie

Good communication re the delivery date and (temporary) delay with 1 non-urgent component. Also the delivery driver did a great job in positioning the purchased carport pack into our driveway without vehicle access being blocked

I walked in looking for a solution, expecting week or so turn around time for a quote. I was pleasantly surprised when Stephanie Schubert from Gepps Cross in SA a dream to deal with, I left with a quote in hand in twenty minutes. She knew her stuff, and made a quote come to life with a flurry of fingers and a knowledge base learned from experience. Thank Steph.

Easy to use online ordering system. Good value outdoor lounges and they look great on my patio! Polite and helpful delivery man.

Firstly my patio was delayed then just put off. I had to ring ,send emails to try to get a date as communication was terrible. Finally got started and the apprentice fitter was great and worked well and careful while Dan stood around watching and making small talk and trying to push his luck, which seems to be a regular thing.
I passed on my concerns at the time and asked for someone else to fit flashing as I was not comfortable with him here but they sent him back !
I wasn't happy with the finished result as it left a unsightly large gap from my eve to start of patio.I was never informed this would be left like this and disappointed that they felt it would be ok to do so. I felt a conversation about that and options should have been covered in planning.
I then out laid another 1400 to have a flashing made by them to cover it.
I have cream patio tiles and after cutting the aluminium the path was not swept ( or even tell me and I'll do it ) so when it rained my path now has rust marks all over it.
I sent a message asking what could be done and was told ," nothing as if it wasn't that you would find something else to complain about "
I take a pride in my home and yes do expect other tradies to take in there's also.But if that's what you think, have some respect as to not say it.
Generally the workmanship could have been better but the attitude that came with it was discusting and I will not use again nor my friends and family.And men, don't leave your wife home alone
UPDATE 16th OCTOBER
I responded with my email as requested and have received a return email expressing Stratco company disappointment with this, however to date have received no further communication.
UPDATE 30 OCTOBER.

NO FURTHER CORRESPONDENCE HAS BEEN RECEIVED BY STRATCO TO ME.

Knowledgeable and friendly staff. Very helpful. Quality metal roofing and siding.

always happy with Stratco; love getting the information they send out and their prices are always competitive, even Bunnings r hard to beat a Stratco sale; The products are good quality and I have never been disappointed; The ordering online is nice and easy and the communication is great for keeping me up to date with my order; the delivery guys are so nice will put the order wherever I want and the text messages tells me within 15 minutes of their arrival; my view of Stratco is, they are 2nd to none, and I will continue to use them and recommend them to family and friends; Thank you Mary

Staff at Deer Park we knowledgeable and nothing was too much trouble. Definitely heading back there because of the range, prices and the staff.

We went to the other hardware store (starts with a B) for Clothes line supports. Wasted about an 1 hour and came out none the wiser. Their sales rep informed us that they had a clothes line in the back yard and that was all they knew. We then went to Stratco Caboolture, what a change. The Sales Rep, could not do enough for us. Went thru the whole range, gave a few helpful hints and was a pleasure to deal with. The only thing is that I did not get his name, spoke with a slight American accent. We were at the store about 10:00 Saturday. We will be back as we need a metal decor screen. Thank you

They are open until 2pm on a Saturday which was perfect for me. The range of products was surprising! The staff member was very helpful and carried my purchase to my vehicle. Inside the building there was plenty of space and well signed. Plenty of parking, too. Very impressed!

Firstly the product was on sale at half price.! Ordering and pick up easy and product looks and works beautifully!

The service and the knowledge and sheer helpfulness at the Mandurah store was outstanding. I just purchased some polycarbonate sheeting and a few other pieces but was astounded by the treatment and wise advice. They know their stuff. Blake and another gentleman at the store could not have been more helpful. Reminded me of what hardware store used to be like before “warehouses”.
Congratulations to them

I ordered two patios that have been delivered and built over three weeks ago with the promise of a free smart tv. I’ve had no end of excuses as to why I haven’t received the bonus promised - no one seems to know how to process this except to say it’s not their issue it’s the construction companies issue - the construction have tried to get some information but nothing has happened yet. Very disappointed to hear, when I called to get some information that they couldn’t talk to me (the one who paid the money and made the order) because I was not their customer the construction company was. Not dealing with Stratco ever again…poor customer service.

Picked up some gear from Stratco and the whole experience was solid as. Had a look at their sheds and patios — heaps of options and the quality’s top notch.

Spoke to Steve at Caboolture Stratco regarding a roller door opener that was not working properly. Even though it was just over two weeks out of warranty it was agreed to have it replaced. The process was smooth and polite. I will be a returning customer

I ordered 2 sets of boltless shelves for my garage. They arrived on time with no issues and I am very happy with them. Very sturdy and they look nice. Very good quality and very reasonably priced. The instructions were not clear but I was able to make them myself quite easily by looking at an image of one of them.

Great product, fast delivery

Online ordering process is seamless and very responsive and staff are very communicative. Delivery date was promptly advised and delivery took place exactly as promised.