Stratco Reviews 2.997

Harvey and I are extremely impressed with the customer service we have experienced at the Mandurah store since we both relocated to Ravenswood from Perth to start up a new business venture.

We have both had successful building companies in the past and dealt with many different suppliers.

This is the first time for both of us dealing with Stratco. That said, we have both been pleasantly surprised at the level of customer service offered in this store.

All the team members at this particular branch have truly shown what customer service really stands for.

Chelsea is extremely delightful and pleasant to deal with and her product knowledge is second to none.

Hayley , WOW!

We were both really impressed with her ability to locate our order and operate the forklift and load our trailer with such ease.

And Nicole, today she stopped everything that she was doing just to help me design and order a custom flashing.

Like I said, the whole team at this particular store are extremely professional and know their products. They can’t wait to help you as soon as you walk through the door.

Benjamin

Complete Household Services

Abhishek was very helpful and knowledgable with what we required (8m x 5m freestanding patio) will continue to use Abhishek for future purcases as he was also very freindly and obliging

I have purchased a Stratco shed I am currently waiting for.
Stratco were a slightly more expensive option than comparable quality sheds, but they assured me they had a delivery time of 7-10 days.
I am under severe time pressure to get the shed built, and delivery time was the deciding factor. I hadn't planned on getting a shed until next year, but an unexpected change of circumstances has made it an urgent priority.

Customer service was very prompt whilst ordering the shed, and they were very friendly and helpful.
After ordering on 28.7 I was emailed on the 29.7 and given a delivery date of 4.8. Perfect! I immediately arranged for a family member to come and help me construct it on the 10th and 11th of August.
On the 30.7 Stratco called and told me due to an issue with getting the gutters, delivery would not be until the 19.8.
I requested the gutters be manufactured and sent on separately. I offered to pick up the gutters instead of having them delivered as long as the shed itself was delivered on time.
Stratco were polite and sympathetic, but made it clear there was absolutely no way my shed could be delivered before the 19.8. Due to optional gutters.

My family member who was coming to help me is now not available until mid-September. I do not have the skills to quickly DIY it myself without potentially comprising build quality.

I could have saved a few hundred dollars and gone with a company with a longer lead time. I have no idea how I am going manage without the shed I needed up and working by the 21st of August.

I get that a two week delay is probably not a big deal to a big company. But when you're dealing with limited time and a tight budget, it is very frustrating to have a company give you a date and then backtrack on it once you have already made plans. Especially when they say it is because of an optional item you could happily have added later.

I may update and improve this review based on the shed delivery and how the quality is.

For now, stressed and shed-less.

Had a delivery today by Richard delivering my new roof. He went above and beyond and new his stuff. He had a tight spot and a big load. Deserves a payrise Thx Richard

Purchased one of their small garden sheds. It's absolutely fantastic. Instructions we're clear and it was very easy to build. It was a tad more expensive than the alternatives but I had seen many bad reviews about them.

All the parts, bolts and screws seemed to be of good quality.

Acknowledged as soon as walked in the store unlike your empty Whyalla shop. Served by Priscilla who is just like her predecessor Vanessa, Genuine, helpful & has got the knowledge and the big smile is just so real.
Great work 11/10.

Service was awesome. But not happy with the quality of the product.

Purchased a garden shed online and very pleased on the information provided to the quick delivery. Plenty of updates on delivery time and very pleasant delivery driver.

I am very happy with our purchase, great quality. I put it together over a few days and it is very solid. The driver was very helpful and friendly too.

I would never go back to stratco again. We put a order in for a patio with the size I wanted only to be given a order that was not what I asked for. When I questioned this the store manager told me that it only came in that size. That was not what I ordered. I was not told this when I purchased it. I was not able to cancel the order.
The store manager from Capalabar was so rude. I tried to explain that it wasn't what we ordered. I was told that I was given a $300 voucher and I should be grateful. The voucher was because there was a 20% sale on the Saturday and I purchased it on the Friday so I rang the store to see if I could get the discount. I was told the discount didn't apply to the package I purchased. I beg to differ. The Omomoe store were the delivery was to be picked up gave the delivery service that I paid for the measurements that I didn't order so it wouldn't fit in his truck. I had to call the state manager to have the size cut down. I had to pay for 2 delivery services. If you ask for something to be a certain size. You don't expect it to come in a different size. I have always written a good review on services that I have used. Not this one. You have to be clear to let customers know exactly what they are receiving. If I purchased a dress in size 12 and I received a dress size 16 I am sure that I would send it back. The same should apply here.

The staff were busy but trying to serve a busy shop. Bunbury. Assembly was a bit more trickier than I thought. Delivery -super fast - I did have a few problems and whilst the phone staff tried to be helpful they just were not experienced enough and no one was available to help her. I like the product and it will serve my needs well.

Great website, easy to follow, communication regarding delivery has been excellent, I have been kept well informed. Products always high quality

Hazal
Looked after me very well with a good decent Quote and Options

Pool Pump Shed.

I purchased this shed online and it was very easy to do. Very prompt delivery (1 week)

Serviced by Claudia- Absolute perfect service and provided everything and above that I requested.
5Star

Was served by Doug from Malaga store. Exceptional and very knowledgeable character who really made a daunting experience that much easier

Would just like to say thankyou to Doug from the Malaga branch,
He is always very helpful and he has high knowledge of the industry I work in.

Walked into Kunda Park (Sunshine Coast) Stratco this afternoon - 2 staff at front desk and three staff members sitting in front of computers. Not one staff member acknowledged me walking into the showroom - or asked if I would like any assistance. I found what I was looking for and was in the showroom for about 15 minutes. Still no customer service.
I walked out and not one person still acknowledged me - felt like I was invisible.
A smile and greeting and good customer service is your job - I will buy somewhere else.

Steve the delivery driver was extremely professional and technically brilliant in operating his truck. He delivered our large goods with precision and care.

Thanks to Luxe Patios who were referred by Stratco installed a beautiful pergola looks awesome!!