Suitcase.com Reviews 548

I had to call and get some ideas/assistance for my purchase and the customer service was outstanding. Really helped me make my decision and convinced me I'd shop there again!

Product and order were excellent, Suitcase.com did a great job.

High-quality leather, just as described, promptly shipped and beautifully packaged.

I ordered the item with expedited shipping for an upcoming trip. Turns out the item wasn't in stock. Communication was minimal (I had to call after it should have been delivered to see what was up). Still don't know when my new suitcase will arrive.

Let me start by saying that the ordering process was smooth and my order arrived quickly and undamaged. I was less impressed however with the quality of the product. I ordered a leather laptop messenger-style men's bag. Online it looked like an oiled brown leather with warm reddish undertones and a heavy-duty shoulder strap. At $115 I thought I was getting a bargain. Unfortunately when I opened the box and looked at that bag, I felt I had been robbed. The "distressed" leather was more like suede, cheap low-quality suede at that. The color was flat muddy brown and the strap was elastic with leather sewn on top. I have to think that the image used on the site was Photoshopped because there is no way that bag ever looked so nice. I promptly returned the item, but haven't received a refund yet, so I can't attest to how smoothly the returns process will go. I was very dissapointed.

The suitcases seem to be well-made, it was happy with the free delivery,it arrived very quickly faster than expected.overall I was very happy with my experience.

I had difficulty with the ordering process and was unable to use the promo code where I could have gotten 20% off. Also I didnot get an e mail from your company saying that I had placed my order. I did receive my order and it was for my daughter and I let her handle the return because it was not what she had told me to order. Hopefully everything will work out and she can enjoy her purchase

I was very disappointed when I went to put some of my credit cards in the slots and they did not fit,The slots had not been cut wide enough to fit some of my cards. Very disappointing for what I paid for

I ordered a rolling backpack in a certain color and 3 days later when i had heard nothing from Suitcase.com i emailed asking for follow up only to be told at that time the item was no longer availablein the color i had ordered. My money was taken right away upon order, and i wonder how long this would have gone had i not asked for information? The order was placed on 12/04 and ten days later i still do not have the item.

I ordered a set of 3 luggage tags and when I received them they were even better than I had anticipated! Not to mention my product was shipped very quickly! I am extremely please with my entire service and product. I will definitely shop here again and recommend them to others!

The product I ordered came as expected, in good condition.

Fast shipping

I would purchase from this company again.

I ordered a bag but found out later by email they could not get the bag for me. They were very nice and processed my refund in a timely manner.

I was looking for a certain attaché and had found it on other sites but we're double the cost then what I found here. Same product and was on sale for half of it's retail value. Ordered right away and shipping was free! It was delivered in a timely manner. I am very happy with my purchase. Thank you!

I am extremely happy with the leather wallet I ordered and had personalised with initials embossed.
The shipping estimate didn't time taken to emboss, so it arrived a week later than expected, but it was not an issue.

We ordered 2 suitcases Dec. 1st, one arrived late today, Dec. 11th. Why the delay is of concern that there may other problems.

Great Product, Great Service, Great Value, I would buy form them again and have in the past.

Prompt, reliable and accurate service.

Great prices, excellent customer service, and super fast shipment! 5-star seller!!!