Surplus and Outdoors Reviews 

Great jacket. Great communication. On time delivery.

No issue at all with the company itself - item as described, good price and dispatched quickly. However, the overall experience includes actually getting the item delivered. I paid for Parcelforce 24 delivery - all options were RoyalMail. Despite the item not requiring a signature and me leaving instructions to deliver to a safe place, parcelforce chose not to leave the item but take it back to the depot - 25 miles away. So items not received on time and I had to collect. Again, not Surplus and Outdoors direct fault, but RoyalMail are their chosen delivery partners and need to demand better service to their customers.

Update - item eventually collected from Parcelforce following much effort and a trek to retrieve it. As already stated, the item itself and service from Surplus and Outdoors was good. It is the delivery service they use that is the problem.

Simple to order on line via company web page , Prompt delivery via Parcel Force , and all items arrived
in a better condition than expected.
I wish I had discovered 'surplus & outdoors' earlier and I will for sure order from them again.

Excellent… quick postage, items exactly as described

Clear informative listing on the website. Prompt despatch with tracking. The Mk3 aircrew cold weather jacket easily exceeded expectations for price, quality and condition. Very pleased and will shop again without hesitation. Thank you.

Many good experiences. Quick delivery. Great communication. Never had an issue. As a collector, I really appreciate their willingness to read a note I left on my order to help me make sure I get the very specific item I seek (MKIV OSPREY vs MKIVA OSPREY, for example).

All good.Fast shipping. A perfect fit. In perfect condition. Many thanks.

Ordered a waterbottle, seal was missing and it leaked. Emailed and got a reply immediately, and problem fixed simply and quickly.

I recently bought a pair of Austrian/German military Alpine Mountain boots that arrived on time.The boots are in excellent condition & I am very pleased with them.These types of boots are made to last.They were extremely well packaged & the whole buying experience was very good.I certainly would buy from Surplus and Outdoors again.

Avoid Like the plague!

Bought a tunic and was delivered with the completely wrong sizes than what was listed. This item could not fit any reasonable person after it had been tailored.
I requested an exchange to another size, the seller agreed to do so on return of the tunic. I successfully did so.

I was then completely ignored via email, upon ringing them, i was stated that since it was returned in more than 7 days of the purchase, they cant do anything. They have functionally stolen my money and did provided a shoddy item. I hope to have more luck via paypal

Edit: if you wanted more proof of the their customer service please see their reply. This was not to wear for an event, this jacket was to modify for personal use. It was to be a project that would become a statement piece. I have been fat shamed, insulted, and lied about.

I purchased the item on the 29/8/25, it arrived on the 5/9/25, and i returned it on the 8/9/25. so it wasn't kept or worn for over a month. it was worn exactly once, to try on, and then repackaged. This company needs a serious lesson in customer service

and despite their claims, they have already issued me a full refund, lies on lies on lies

Grade 1 immersion suit in great condition

Initially I received a mask with a filter on the side that I didn't want it on, so I sent it back and asked if it was possible for an exchange. Swiftly got exchanged to one with the filter on the right side! Good quality with fast tracked shipping, will purchase again from this store. (p.s thank you for the customer support worker who helped with this).

First of all the online listings of the items available were clear and concise. Any items or sizes that were not in stock or available in each size were clearly marked too. The montage of photos and grade of garment were clear and accurate as were the conversion of uk sizing to NATO sizes. My order was acknowledged promptly and delivery method and tracking immediately provided too. I ordered a pair of MTP Warm weather trousers PCS British Army Combat Issue plus An MTP multicam PCS Smock Mk 2… both Super Grade and a cordura webbing belt. All arrived within 2 days, well packed and tracked. Perfectly as described too. Very happy and will be back for a pair of warmer trousers once the temperature drops toward the end of autumn.

Boots I received were shoddy, the retailer on seeing photos I sent acknowledged that they should never have been sent. Have been provided with very prompt refund.
So important that we have smaller retailers for diversity and genuine customer service.

Ordered modular British army sleep system, one piece was new and the other in Grade 1 condition. Surplus & Outdoors shipped them really fast and they arrived in great condition, well packed.
Even better, the Grade 1 bag looks - to me - indistinguishable from a new item.
Very happy - great service and products, thanks very much. As someone who used to live in Kidderminster area, also very happy to support a local shop!

Very Happy with the Quick delivery,
Support & Assistance given.
I'm glad to have found such a Friendly & Professional Service.
Throughly recommended

Used RN work trousers exactly as described by seller. Securely packaged, promptly posted (Royal Mail - arrived safely & on time). Can recommend Surplus and Outdoors.

Late review. Ordered used desert DPM jacket 180/112, received brand new jacket 190/112 which was unfortunately way too big. Unable to supply the correct size Surplus and outdoors quickly refunded all costs including return postage.
We all get it wrong sometimes, its how we redress the situation that counts. Many thanks.

I placed my order on a Sunday. The delivery address needed to be changed, so I immediately emailed the company through their website. I received an email back the same day, saying the address had been changed.
Communication and customer service is excellent !!!
Thank you.

Fantastic service! Called to check I entered the correct address. Good prices. Sizing accurate! Will be shopping from them again!