Surplus and Outdoors Reviews 

Received issue MTP plastic buckle belt promptly. Brand new and still in primary packaging. Slightly more than I wanted to pay but my actual need overrode that. Would recommend and likely to use again.

Super easy to order internationally. Had some issues with my payment method, they were swift to sort it out for me.
Shipped with royal mail to Australia

Outstanding communication, did me proud and delivered a near new RAF holdall all the way to Australia.
Kept me up to date and even refunded me some shipping cost as the price was under what they quoted.
Blown away with their customer service and honesty, can not recommend this company enough.

My order was lost by Royal Mail and after contacting S&O they did all the could to resolve the matter deciding to send me my order a second time. Customer service second to none. Will be recommending S&O to friends and family.

Ordered at cheap price, received quickly, strong smell of army surplus lol. Definitely a proper warehouse, no idea what these negative reviews are about but my experience was great and will order again.

Have ordered twice in past five years. Most recent just this Spring 2025. Excellent vendor. Skilled in shipping from the UK to the US. Items come just as described, packaged well, and in fair time and at a reasonable price for international shipping.

Didn’t receive product and no didn’t get a refund

Just to say how helpful Sur & Outdoors were when I rang to check sizing on a pair of Austrian boots. And how good the boots actually are grade 1, but could be new comfortable straight off. So thanks & would definitely buy from you again.

poor quality product. photos sent. company took no responsibility. terrible customer service. esp from paul. very rude.
purchase was made in may 2023

Extremely unhelpful customer service, not interested in resolving a problem with delivery. Plenty other options online would not reccomend.

They are awful at returns. They still owe me money for the wrong boot they sent but as per other reviews surplusandoutdoors think they can keep treating their customers badly. Even their terms and conditions on their website show they are happy to break English selling laws.

I am more disappointed because I have been loyal to them and spent a considerable amount of money with them in the past. No more.

Very bad experience! Ordered 4 the same outfit and came in completely different shades. Have been told apparently is normal 🙈not recommending at all and not going to use this service anymore

I have ordered many times form the is shop and I can definitely say the service and ease of purchasing and having it delivered it's brilliant
Also the items I've ordered have been amazing quality considering the items are surplus and menat to be used, they come almost brand new

This company will take your money and not give a refund if you return the item. Avoid them completely. They are not to be trusted. I gave them 1 star as I couldn't write this review without it.

When I called their phone number the person taking the call was polite and helpful.
I received what I ordered as described and in a timely manner.
No problems!

I have just bought two Highlander Outdoor long-sleeved thermal tops from Surplus and Outdoors. They will make excellent base layers when I'm out cycling on chilly days. They were great value for money and I doubt I'd have got any branded cyclewear, of comparable quality, at the great price of £11.99 plus postage. This is my third purchase from Surplus and Outdoors. All of their products have been just what I needed and they have always got the goods delivered quickly to me. I'm sure I'll be buying from them again!

I couldn't find a genuine
second magazine for my FX Drs anywhere, but then I saw it on The Surplus Store UK ,and it was £22.00 cheaper than the official importers site!
Great price and rapid ( next- day) delivery.
I'll definitely be back in the future.

I was sent some replacement patches for a smock which were supposed ro be included with the smock. Incorrect postage was paid by the company so had to pay a fee to get it emailed the company and provided evidence of whst I paid I was advised 5 days ago a refund would be made but no such refund has been received. I feel the customer service with the company has gone right down hill I won't buy from this company again

Store dispatched by item (red sash) same day it was ordered. Brilliant, quality and prefect for want I need it for

Only complaint and this isn't anything to do with the store but the item was sent first class and took over a week to get to me via Royal mail whien the store is only an hour away from me.

Don’t use them. I ordered something for my webbing was only £20 never arrived, emailed them they said it would be a few days 12 days later still no item had to go elsewhere to get it.
I emailed them for a refund and have heard nothing since…. SCAMMERS. Have been reported