Surplus and Outdoors Reviews 

I had to come on here and give these guys full marks for their customer service.

I ordered a coat from them online but the size I had asked for, that they had thought they had, was missing from their stock. They called me first thing the morning after I had placed my order to explain and apologise. They then refunded me without delay.

A couple of days later, without prompt, they called me again to tell me they had found my size in stock. So I ordered again and within four days my coat arrived.

The coat itself is the Gore-tex Austrian M65 field jacket.
As advertised it came as new.
On putting on the jacket it fits like a glove and it feels very comfortable. It is also incredibly waterproof. An amazing bit of outdoor kit well worth waiting for.

This experience has left me with little doubt that Surplus and Outdoors are honest and keen to put things right to meet their customers needs.

I love this coat and this company and I shall definitely be using them again.

Thank you Surplus and Outdoors, we got there in the end and you were first class all the way.

Ordered a Bergen for my Son's DOE. Arrived quickly and it's brilliant quality. Thank you for the prompt delivery 😁

I ordered a Poncho Liner (Woobie). In the description there is a photo of Winston-Salem Industries for the Blind Inc label. Buyer beware, this is NOT what you get!. I paid £34.99 + postage (£41.00 total). The item received is not as described, it is a fake. I typed in the NSN number + the other numbers, it relates to a 1963 issue, this is NOT a genuine item. It Is new label, no manufacturer, just numbers. I have been ripped off, I will not be using Surplus and Outdoors again.

I think this store maybe closed.
Phoned to hear a generic message saying they will pit you throygh to the correct department or person but never answered.
Web says open 8-4 Saturday. We travelled from Stafford to find it closed at 2:30.

Have used this company for years now all of the products were accurately graded and as described. I had an issue with one order once and the resolution process was swift and efficient. Great company to deal with.

I purchased a 1951 British Army clasp knife 2 days ago, which was listed as very rusty and would need a good clean. It was priced at £7.99 plus £6.99 for delivery so i thought for that price I'd take a gamble. To be honest was expecting much for the price listed and the pictures were pretty grim! However when it arrived 2 days later I was gob smacked at how much better condition it was in! Yes it is rusty but nowhere near as bad as expected, the knife is in unused condition and once cleaned will be as good as the day it was made in 1951!! Would highly recommend these guys, I will be back for sure!

I buy a cap with 1952 year stamp inside shippping was after a week, instead of that cap i received one from 1979, i write an email but the seller not answer, no professionalism and they are very unfair, absolutely to avoid

I bought a German army (Jakob Eschbach) GoreTex jacket which was advertised as being to fit a 42-44” chest. I have a 45” chest so expected it might be slightly on the snug side, but I could make do.
The jacket that arrived was huge, more like a big poncho; it had a pit-to-pit measurement of 26” and huge, baggy arms. The label was marked “52/54” so I thought it must be for a 52-54” chest and contacted Surplus & Outdoors via email.
They responded quickly, saying that the German sizing was different so a 42-44” chest would be marked as “52/54” on the label. I had to take their word for this although it seemed very odd and it also didn’t change the fact that the jacket would be like trying to wear a tent for anyone with a 42-44” chest.
I emailed them again asking how I could arrange to exchange the jacket for one that would actually fit a 42-44” chest, and this is where things started to get very awkward and weird. To cut a long story short, after an 11 day back-and-forth email exchange I still hadn’t managed to get a straight answer out of them re: whether or not they did actually have another jacket that would fit a 42-44” chest that I could swap it for.
At that point I gave up and just sent it back for a refund, but even then the awkwardness continued as they didn’t bother to let me know they’d received it and I later had to chase them up to get the refund. Worst of all, they deliberately only refunded the item cost, not the original postage costs, which by law they have to refund according to the Consumer Contracts Regulations.
When I contacted them about this I was ignored and eventually had to raise a chargeback request with my credit card company. The credit card company refunded the amount due but the fact I had to go down this route is appalling.
They may well be fine to deal with in person if you can go to their shop, but I’d advise against ordering anything online where there’s a significant chance that you have to return the item, as I’ve since read another review from someone else who had a similar experience with their refund.

Excellent products, fast delivery, highly recommended.

I've largely had excellent satisfactory dealings with this company. Amazing range of kit. Remains one of my favourite surplus kit suppliers, and I've ordered from then again this year too. Been shopping with them a couple of years or so now.
Update - Excellent contact back to communications sent by email just earlier on. Question posed answered. Obviously extremely knowledgeable and experienced staff in the military surplus supply trade, who deminstrate they keenly take a pride and intetest to attention and detail, in doing what they do as a business. Very professional and impressive. You can see evidence of this all in taking even a short time to navigate through their informative website.

Stumbled across this company by accident when searching for a gortex jacket and was really impressed at the range available and the prices.

Have ordered a couple of items from them and I'm very impressed with the service and speed of delivery.

One of the best companies I have bought from online - great quality surplus kit, communication regarding products - very helpful. Delivery next day never had a late delivery. Any problems are sorted out straight away {size issues, through my own fault} on the phone or via email
10/10

Ive been going to S&O for a few years now and its always great, really fast dispatch and delivery great customer service and aftersales, honestly hope to be a customer here for years more to come, its an absolutley excellent shop

Ordered a heavy duty compression sack - arrived as expected and was everything that I expected - will be used to compress a large wetsuit when going wild camping and river walking.
I would order again but I have not had to use their customer service so cannot comment on that aspect of it.

I have ordered some trousers worth 100 GBP on the 23rd June. It`s the 9th July and not yet received in Hungary. Firstly i was told by various employees that i can have a refund as their oversees colleague is on annual leave. My custom or customer satisfaction did not seem to matter. Will update once received if received at all, as Parcel Force stated, the wrong address was given to them, in Germany. I was a returning customer, but may have to look for another supplier next.

Couldn’t believe how quickly my order arrived . All perfect condition and fit perfectly. Great store .

Have ordered from this company many times now, and it's always our first stop when looking for anything. They have consistently provided us with top quality items, and their customer service cannot be faulted. I placed an order a few weeks back, and after submitting it, realised I wanted to buy something else. I sent an email to see if I could combine the orders to save having to pay p&p twice, and received a reply and a number to call within minutes (even though it was a Sunday). I can't praise this company enough, except that they cost me a fortune as my hubby's constantly spending on their site!

o/n 12828470 .. Excellent service, rapid delivery, quality of surplus items exceeded expectations.

I have had to open a Paypal claim to get my money back for an order for £45.98 placed on 16/11/2020 that has not arrived in 2 weeks. No tracking information supplied. Had to call the office and I have an email from them saying they will refund, but no refund received. Poor customer service.

Kun 4 stjerner da der var lidt ventetid og extra omkostninger for at få det sendt til Danmark, Prisen var dog kun 12 pund extra og varerne var helt i top. prisen god og kvaliteten på deres brugte vare er som nye. helt sikkert et sted som jeg vil bruge igen.