Surplus and Outdoors Reviews 

Good quality on order & very swift delivery

My latest experience:
I ordered a dress cap. I was told that I should give it some days before it would arrive. I waited a week, and then per email asked for the tracking number. I got the reply that 'he could see it had not been shipped yet, so he would just cancel the order, so I could get a refund' - which was not at all what I asked for.
He then told me, that I could place the order again. Only this time, reality had it, that the cap was no longer in stock.

An, sort of, ongoing experince I have is, I would like to purchase a watch band, which was not in stock. So, I asked when it would come in stock again. I was told that they would email me, whenever it was back in stock. And either it has not returned to stock, or they have forgotten about me... It is at least half a decade ago.

If you can buy the things other places, I strongly encourage you to. The customer service is utter rubbish, and I do not understand how they can actually manage to have a business running, if they more or less at random cancel orders.

Following a problem with a couple of items I purchased Surplus and Outdoors were very understanding and refunded my payment.
I must say that this is a small business and they do look after there customers.
Thank you.

Brilliant price and service! I ordered knobs for my elderly campingaz Lagon cooker on Sunday evening and they arrived Tuesday. Months ago I could not find any in stock anywhere except campingaz who were charging approx £20. The knobs fit and my newer, bigger camping cooker is up for sale.

I purchased a Clansman Radio Rucksack. In the write up (since changed) it was described as NEW (took a photo to prove it). Item arrived very heavily used with spray adhesive all over the front of it. I sent photos and they said it was sold as USED. Not according to their description. I ended up taking it apart and sewing in new panels as I needed it for a display for the local Cadet Force. Their delivery time was good but whoever selected the item should have known better.
They have since changed their description to New or Used so best check before you buy.

I've bought stuff 3 times from them over the past months - good quality products, prompt delivery. I'll definitely buy from them again.

Looking for some ex Royal Navy trousers as they have the perfect waist, leg and bottom combination of sizes for me.

Good website, good price, express delivery. Only downside I wanted two pairs but they only had one, but money refunded immediately.

Recommended.

Well organised website - great range of products.
Ordered a navy pea coat - item arrived within 24h, as described ( even better ;-)
I would definitely recommend - pleasure to deal with. Thank you

Had been searching the Web for days and came across "surplus and outdoors" Needed a Bivvy for the weekend, called them and asked to see if the item was in stock and if they could offer Next day delivery, to my surprise they said Next day service is as standard and there would be no extra charge and the item was in stock as stated on the site,
So thought i would share this info as very happy customer and Next day at no extra cost, will be going there first next time i need something Military,

Bobby, Birmingham

Have used this company twice. The first time I had no problems, correct goods despatched quickly - everybody happy.

The second order, unfortunately, did not go as well. They took it upon themselves to send me an alternate sized item (leg length) without asking me beforehand (a DSR requirement) as they did not have the correct item in stock.

I returned the item (as my legs would not grow the extra 2 inches) after contacting them to inform them of this & requesting a full refund of all costs. Initially they only refunded the item cost. After I emailed them I was reimbursed the initial postage charge. I emailed again requesting the refund of the return postage charges but they have not done so - or even replied to my emails. This blatantly contravenes the DSRs sobe very wary of dealing with this company.

i purchased 4 pairs of combats from here in 2 different styles by the same manafacturer (blue castle) although they seem like qood quality i found that sizings were not all the same despite all supposedly been same size and also the buttons on the trousers werent stitched on properly if it all