Very pleasant and helpful. I believe it was Becky who was able to answer my questions and solve my problem regarding different outstanding work needing to be carried out. Thanks, Becky!
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Lees wat reviewers zeggen
My area is biofuel for hot water and heating. Since we were switched over to billing from Switch2 bills have skyrocketed leaving the poorest residents obliged to turn off their heating throughout the... Toon meer
Bedrijf heeft geantwoord
Had a call with support for meter readings. After wandering for a few minutes through options and automated answers, I talked to a very nice person who helped take this down and advised on direct debi... Toon meer
Rang to see if appointment had been made for tomorrow it hadn't but was message on comp to say they were ringing me tomorrow to make appointment. The man I spoke to was really helpful and clear with... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services include metering and billing, operation and maintenance, design and build and customer services to 500 heat networks and 80,000 customers across the UK.
Contactgegevens
The Waterfront, BD17 7EZ, Shipley, Verenigd Koninkrijk
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,2
Goed
3K reviews
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Staff that attended to me was very good…
Staff that attended to me was very good and helpful.
10 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for taking the time to share your feedback. We're really pleased to hear that the staff member who assisted you was both good and helpful. Providing supportive service is important to us, and it’s great to know we met your expectations. If you need any further assistance, we’re always here to help.
Lovely girl and easy to talk to helped…
Lovely girl and easy to talk to helped me sort my issue quick and easy
9 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your lovely feedback. We’re so pleased to hear that our adviser was easy to talk to and helped get everything sorted quickly and smoothly for you. We really appreciate you taking the time to share your experience, and if you need anything else, we’re always here to help.
The young man was very helpful and…
The young man was very helpful and polite.
9 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your kind feedback. We're really pleased to hear that the adviser who supported you was both helpful and polite. We appreciate you taking the time to share your experience, and if you need anything else, we’re always here to help.
Excellent customer service
Mo has excellent customer service and communication skills. He understood my inquiries and explained to me everything that needed clearly.
9 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your wonderful feedback. We’re delighted to hear that Mo provided excellent customer service and communicated everything clearly. Understanding your inquiries and explaining things thoroughly is exactly the level of support we aim to deliver. We’ll be sure to pass your kind words on to him. If you need anything else, we’re always here to help.
FIVE days to respond …
FIVE days to respond to an email giving a true reading of energy used and serial number of the unit and exactly the same information was asked for.
Also a link inviting me for feedback which took me to a reward incentive that ended last year in October 2025
8 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. I’m sorry for the delay in responding and for any inconvenience caused by being asked for the same information again. I also appreciate you letting us know about the outdated link. Your comments are helpful, and we’ll use them to improve our service. If you need further support, we’re here to help.
Delayed incomplete reply
Asked why bill was for unexpected amount only received answer 3 weeks after enquiry and didn't fully explain the situation.
8 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. I’m sorry for the delay in getting back to you and that the explanation you received wasn’t clear. We appreciate you raising this, and we’ll use your comments to improve our service. If you need any further help, we’re here to support you.
Difficult to find a worse company
I’ve been a customer for 4 months and I still have no idea of what I’m spending nor what I’m consuming. The app requires a device serial number to log in each time. I haven’t transferred any money since November so maybe I’m in debt? I sent an email to customer service one week ago and still no response.
8 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for sharing your feedback. I’m sorry to hear about the difficulties you’ve experienced with the app and the delay in receiving a response. We appreciate you bringing this to our attention, and we’ll use your comments to improve our service. If you still need support, please don’t hesitate to get in touch at resolution@switch2.co.uk -we’re here to help.
I reported no heating and hot water…
I reported no heating and hot water today. The engineer called, just 3 rings and as soon as I pick up the phone, he ended the call. I immediately called back and they said I missed the call and had moved on to the next job. At 7.17pm, the engineer called again, as soon as I answered the call, he hung up. I had to call back again and be told since there was already 2 attempts to call me, I have to wait until after 10pm. That is not even a guarantee that the engineer will come and sort out NO HEATING AND HOT WATER. This is beyond disgusting service.
7 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. I’m very sorry to hear about your experience and the inconvenience this caused, especially when you were left without heating and hot water. This isn’t the level of service we aim to provide. Your comments are important to us, and we’ll use them to help improve how we support customers in situations like this. If you still need assistance, please get in touch — we’re here to help.
My issues has been solved in no time
6 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. I’m really pleased to hear your issue was resolved so quickly. If you need anything else, we’re always here to help.
Excellent customer service throughout…
Excellent customer service throughout the two years that we have been with switch to energy would definitely recommend and had a lovely surprise email today saying we are in credit on our account which is being refunded. I won’t say how much but it’s really nice to have a credit instead of a debit, thank you again for all your help and your excellent customer services
5 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you so much for the lovely feedback. It means a lot when customers take time out of their day to let us now how we're doing. We hope you enjoy the credit! Have a lovely weekend.
She listened and talked me through the…
She listened and talked me through the process.
5 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
It is good to hear you felt heard and supported. Thank you for the great feedback.
Straight forward.
5 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
We are pleased to hear your contact with us was straight forward. If there's anything else you need, we are always happy to help.
Very helpful customer service
5 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
We are thrilled to hear you found our customer service helpful. That's what we aim for. If you need any further support, we are always ready to help.
Customer service agent eventually
Customer service agent Vicky was brilliant . She did exactly what was needed. ( except it didn’t happen) Call routing and waiting to speak to a real person was annoying though far too many options. Updated to 2 star as information agent gave me wasn’t true. I was assured I was due an appointment that day. I had taken the day off work. No one came and no one made contact to explain why !!
4 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for the review and your kind words about Vicky, we'll be sure to pass this on to her. We appreciate your feedback about the wait times. We are actively working on improvements in this area and we hope you will notice a difference the next time you call.
Genuinely friendly and efficient with…
Genuinely friendly and efficient with my request. I loved her (apologies, I missed you name) warm Yorkshire accent. Thank you for you help.
3 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you so much for the lovely review. We agree, you can't beat a broad yorkshire accent!
Antwoord van Switch2 Energy
It is great to see you found our service helpful and friendly. That's exactly the kind of service we aim for. If you need anything else you know where we are.
Antwoord van Switch2 Energy
Great review! Thank you so much.
Very easy to deal with
Very easy to deal with, very helpful and quick to answer phones
2 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
We are very happy to hear that you found us easy to deal with, helpful and quick to respond. This means a lot. Thank you for the review!
I had a good experience with MO who…
I had a good experience with MO who helped and make a progress in my situation, thanks a lot MO
2 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Mo will be thrilled with this feedback, we'll make sure he gets it. Thank you for the review!
Staff are very professional
2 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
This is great to hear! Thank you for the review.
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