Very pleasant and helpful. I believe it was Becky who was able to answer my questions and solve my problem regarding different outstanding work needing to be carried out. Thanks, Becky!
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Lees wat reviewers zeggen
Rang to see if appointment had been made for tomorrow it hadn't but was message on comp to say they were ringing me tomorrow to make appointment. The man I spoke to was really helpful and clear with... Toon meer
My area is biofuel for hot water and heating. Since we were switched over to billing from Switch2 bills have skyrocketed leaving the poorest residents obliged to turn off their heating throughout the... Toon meer
Bedrijf heeft geantwoord
Had a call with support for meter readings. After wandering for a few minutes through options and automated answers, I talked to a very nice person who helped take this down and advised on direct debi... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services include metering and billing, operation and maintenance, design and build and customer services to 500 heat networks and 80,000 customers across the UK.
Contactgegevens
The Waterfront, BD17 7EZ, Shipley, Verenigd Koninkrijk
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,2
Goed
3K reviews
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Their help line team is fantastic
Their help line team is fantastic
18 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your kind words! We’re delighted to hear that you’ve had such a positive experience with our helpline team. Providing fantastic support is something we strive for every day, and it’s wonderful to know this has shone through in your interaction with us.
Antwoord van Switch2 Energy
Thank you for your lovely feedback. We’re really pleased to hear that you found our team very nice and helpful. Providing friendly and supportive service is important to us, and it’s great to know we made a positive impression.
Moving out query
My question was answered professionally and correctly
18 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. We’re pleased to hear that your question was answered both professionally and accurately. Providing clear and reliable support is a priority for us, and it’s great to know we delivered that for you.
quick response
quick response
very friendly customer service agent
answered all my questions
18 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your great feedback. We’re really pleased to hear that you received a quick response and found our customer service agent friendly and helpful. It’s wonderful to know that all your questions were answered successfully. Providing efficient and supportive service is something we take pride in, and we’re glad this was reflected in your experience.
Antwoord van Switch2 Energy
Thank you for your kind feedback. We’re delighted to hear that you experienced honest and helpful service from our team. Providing straightforward, trustworthy support is something we take great pride in, and it’s wonderful to know this came through during your interaction with us.
The agent was very helpful in hearing…
The agent was very helpful in hearing what I was trying to solve and providing detailed and thorough information on how to solve it. Very supportive. Thank you.
17 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your kind feedback. We’re delighted to hear that our agent took the time to fully understand your issue and provide detailed, thorough guidance to help you resolve it. Being supportive and making sure our customers feel confident in the next steps is something we care deeply about, and it’s great to know this was reflected in your experience.
On call Service was excellent and very…
On call Service was excellent and very supportive. Staff was very helpful!
17 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for sharing your feedback. We’re delighted to hear that you found our service excellent and supportive. It’s great to know that our staff were able to assist you in a helpful and positive way. Providing reliable and friendly support is something we pride ourselves on, and we’re so pleased this came through in your experience.
If you need anything further, we’re always here to help.
Switch 2 costumer service
The person who i spoke to was efficient and very polite
16 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. We’re pleased to hear that the person you spoke with was both efficient and very polite. Providing courteous and effective support is something we take pride in, and it’s great to know this was reflected in your experience.
If you need any further assistance, we’re always here to help.
Antwoord van Switch2 Energy
Excellent review!
Antwoord van Switch2 Energy
Thank you for your kind feedback. We’re delighted to hear that you received excellent customer service from our team. Providing a high standard of support is something we take great pride in, and it’s wonderful to know we met your expectations.
Prompt and clear
16 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. We’re pleased to hear that you found our service prompt and clear. Providing quick and straightforward support is important to us, and it’s great to know this met your expectations.
If you need anything further, we’re always here to help.
Fantastic service from Marc Towers
Fantastic service from Marc Towers. He arrived on time, quickly diagnosed the hot water issue, and fixed it efficiently. Communication was great from start to finish and everything was explained clearly. Very professional and friendly. Highly recommend.
14 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for sharing such positive feedback. We’re delighted to hear that Marc provided fantastic service during his visit. It’s great to know he arrived on time, diagnosed the hot water issue quickly, and resolved it efficiently. Clear communication and professionalism are extremely important to us, so we’re pleased to hear that everything was explained thoroughly and that you felt well supported throughout.
We truly appreciate your recommendation, and we’ll be sure to pass your kind words on to Marc. If you need anything further, we’re always here to help.
Didn't have to wait too long. Courteous call handler.
Didn't have to wait too long. Treated courteously. Did best to help within limits of procedures.
13 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for taking the time to share your feedback. We’re pleased to hear that you didn’t have to wait long and that you were treated courteously throughout your call. Our team always aims to provide the best support possible within the procedures we follow, so it’s great to know this was reflected in your experience.
If there’s anything more we can assist you with, please don’t hesitate to get in touch.
53 days to fix a leak for a disabled customer !!!
RE: crm:0617005582
I reported a leak in my boiler on 20th January. It’s now the 13th March and 53 days later it’s still not been fixed.
I’ve stressed on many occasions due to my disability I need regularly baths and showers and they’ve shown no empathy whatsoever with young children living here too. Everytime the hot water is used water leaks out.
The last straw was yesterday when I had an appointment booked to fit the new valve and nobody turned up or even had courtesy to call to apologise.
Any company with an ounce of customer care would have had this matter resolved much earlier but sadly this company don’t care about customers as they know we have no choice but to use them. If this was a local firm who valued their reputation it wouldn’t have been left and ignored.
I’ve had to chase them constantly adding to my stress/anxiety and all they’ve offered is a £30 gesture due to the poor handling of my case which they accepted.
Even then after sending that acceptance of poor customer service this was still 3 weeks ago and I’ve had no boiler leak fixed (or £30 for that matter).
Switch2 are a terrible company I’m forced to use (and they know it) due to living in my shared ownership apartment and having to use them. 0 Star. So be warned if buying/renting and this lot manage the heating!
**EDIT**
No visit has been agreed?! As of now (3pm the day after your failed attempt) I’m still awaiting a visit today to honour yesterday’s failed appointment! I’m also still waiting on your complaints resolution team to call back or email after 3 weeks of waiting. The leak is being contained by the bottom of boiler casing that’s covered in rusty muck and a bucket I have to keep changing. Don’t be fooled people.
20 januari 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Hi there, we’re really sorry for the ongoing inconvenience and for the missed appointment — that should not have happened. Although your heat and hot‑water supply is still available, and while the leak is containable, we fully understand the frustration and impact this has had, especially given your circumstances.
We can see your visit has now been re‑arranged, and we’re committed to getting this resolved as quickly as possible. If you need anything else in the meantime, please do reach out — we’re here to help.
Antwoord van Switch2 Energy
Thank you so much for your kind feedback! We're delighted to hear you found our service prompt, polite, and efficient. If you ever need anything else, we’re always here to help.
Lauren was so helpful and solved my…
Lauren was so helpful and solved my problem
12 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your lovely feedback! We're so pleased to hear that Lauren was able to help and get everything resolved for you. We'll be sure to pass your kind words on to her. If you need any further support, we’re always here to help.
A helpful and patient adviser regards…
A helpful and patient adviser regards my billing
10 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for taking the time to leave this feedback. We're really pleased to hear that our adviser was helpful and patient while supporting you with your billing query. If you need any further assistance, please don’t hesitate to get in touch — we’re always here to help.
Paula from Yorkshire will sort u out she is ace xx
Have had bad experiences with switch 2 in past this time all went well spoke to paula she was great sorted problem out thanks paula from Yorkshire 👍
10 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for sharing your feedback. We’re really pleased to hear that everything went smoothly this time and that Paula was able to get the issue sorted for you. We’ll make sure your kind words are passed on to her — she’ll be delighted! Thanks again from all of us, and from Paula here in Yorkshire! If you need anything else, we’re always happy to help.
Press 1 and we will get back to you by…
Press 1 and we will get back to you by 6pm. A lovely lady called back within in minutes of my call. she was very polite and helpful. I will most certainly look forward to speaking to this lady again.
10 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your lovely feedback. We’re delighted to hear that you received a call back so quickly and that our adviser was polite, helpful, and made such a positive impression. We truly appreciate your kind words, and we’ll be sure to pass them on. If you need anything in the future, we’ll be more than happy to help.
Staff that attended to me was very good…
Staff that attended to me was very good and helpful.
10 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for taking the time to share your feedback. We're really pleased to hear that the staff member who assisted you was both good and helpful. Providing supportive service is important to us, and it’s great to know we met your expectations. If you need any further assistance, we’re always here to help.
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