Rang to see if appointment had been made for tomorrow it hadn't but was message on comp to say they were ringing me tomorrow to make appointment. The man I spoke to was really helpful and clear with... Toon meer
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Lees wat reviewers zeggen
Had a call with support for meter readings. After wandering for a few minutes through options and automated answers, I talked to a very nice person who helped take this down and advised on direct debi... Toon meer
My area is biofuel for hot water and heating. Since we were switched over to billing from Switch2 bills have skyrocketed leaving the poorest residents obliged to turn off their heating throughout the... Toon meer
Bedrijf heeft geantwoord
The automatic meter readings across our entire estate have not been working since 26/11/2025. There seems to be no urgency in getting this fixed. A visit was scheduled then cancelled. They do not... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services include metering and billing, operation and maintenance, design and build and customer services to 500 heat networks and 80,000 customers across the UK.
Contactgegevens
The Waterfront, BD17 7EZ, Shipley, Verenigd Koninkrijk
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,2
Goed
3K reviews
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Customer service is always really…
Customer service is always really helpful and gets things done quickly. Was quick and simple to reduce my direct debit today.
Unfortunately my building uses a system that means we are all locked into contracts with Switch2 and the standing charges are high but cannot fault their customer service.
2 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. We’re pleased to hear that our customer service team has been helpful and efficient, and that reducing your direct debit was quick and straightforward. We also understand your comments regarding standing charges and the nature of communal systems, and appreciate you sharing your perspective. Your feedback is important to us, and we’re grateful you took the time to highlight both the positives and the challenges.
Switch2
Helpful although took a while to get the information and I couldn’t pay with it changing to another line and que. The lady was clear and effective though.
31 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. We appreciate your patience and understand that it was frustrating having to queue again to make a payment. While we’re glad to hear that the team member was clear and effective in providing the information, your comments about the delay have been noted and will help us improve the overall experience.
Antwoord van Switch2 Energy
Thank you for your feedback. We’re pleased to hear that our team was able to help you with your query. We appreciate you taking the time to share your experience.
Very friendly and professional support
Very friendly and professional support. Quick to answer my query about billing. Lauren was a true star!
1 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your wonderful feedback. We’re really pleased to hear that you received friendly and professional support and that your billing query was answered quickly. Lauren will be delighted to hear your kind words — she truly is a star! We appreciate you taking the time to share your experience.
Lovely lady from Customer Service ✅✅✅…
Lovely lady from Customer Service ✅✅✅ Thank you
1 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your kind message. We’re really pleased to hear you had such a positive experience with our customer service team. Your feedback is greatly appreciated — thank you!
Phoned for first time
Phoned for first time, the call handler Paula whom I spoke too was very helpful and friendly towards me. I am normally quite nervous on the phone but Paula put me at ease.
1 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that Paula was so helpful and friendly, and that she helped put you at ease during your call. We understand that speaking on the phone can be daunting for some, so it’s lovely to know her approach made your first experience with us a positive one. We’ll be sure to pass on your kind comments to her.
Super fast and friendly service highly…
Super fast and friendly service highly recommended
1 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your lovely feedback. We’re delighted to hear that you received super fast and friendly service. Your recommendation really means a lot to us — thank you!
Antwoord van Switch2 Energy
Thank you for your feedback. We’re pleased to hear that you found our service efficient. We appreciate you taking the time to share your experience.
Antwoord van Switch2 Energy
Thank you for your feedback. We’re pleased to hear that your experience was quick and easy, with a wait time of under 10 minutes. We appreciate you taking the time to share this with us.
Great customer service
Great customer service. Issue resolved with no hassle.
31 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that you received great customer service and that your issue was resolved quickly and without hassle. We appreciate you taking the time to share your experience.
Very good customer service
Good customer service, my complaint was resolved.
31 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. We’re pleased to hear that you received good customer service and that your complaint was resolved. We appreciate you taking the time to share your experience.
Quick and easy service.
Customer service agent was very Polight during the car and quickly completed my query. Got through within a couple minutes to talk to someone.
AI robot at the start of the call really cannot understand you when try to say your post code. Despite being as clear and slow as possible.
31 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that our customer service agent was polite and able to assist you quickly.
We’re sorry to hear that the automated system struggled to understand your postcode. We know how frustrating that can be, and we’re continually working to improve its accuracy. Your comments have been shared with the relevant team so we can keep making the experience smoother.
If there’s anything else we can help with, please let us know.
Antwoord van Switch2 Energy
Thanks so much for your lovely review! We’re really glad to hear that Robert was super friendly and efficient—he’ll be thrilled to hear your feedback. If there’s anything more we can do, just let us know!
Excellent customer service
Excellent customer service listened to our questions and great results. Very courteous, polite and knowledgeable
30 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you so much for your lovely review! We’re really glad to hear you had excellent customer service and felt listened to throughout. It’s wonderful to know you had great results and found the team courteous, polite, and knowledgeable. If you need anything else, we’re always here to help!
Excellent customer service the person I…
Excellent customer service the person I dealt with was very obliging & professional.
30 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you so much for your kind review! We’re really glad to hear you received excellent customer service and found the person you dealt with obliging and professional. If there’s anything else we can help with, please don’t hesitate to get in touch.
Antwoord van Switch2 Energy
Thanks so much for your review! We’re really happy to hear you found the service great and precise. If there’s anything else we can do for you, just let us know!
verything was explained to me in great…
Everything was explained to me in great detail and the lady I spoke to was very patient with me.
30 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you so much for your lovely review! We’re really glad to hear that everything was explained thoroughly and that the lady you spoke to was patient and supportive. If there’s anything else you need, we’re always happy to help!
When i called all lines were busy so i…
When i called all lines were busy so i requested a call back when i got the call back jack was so helpfull and helped me change an appointment i first class
30 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. We’re sorry you initially experienced a wait when calling, but we’re pleased that the call‑back service worked well for you. It’s great to hear that Jack was helpful and assisted you in changing your appointment. We appreciate your kind comments and are here if you need anything further.
It was my first experience
It was my first experience, as my last supplier has transferred my account to switch the deadline of 1st April. I called ahead was I wanted to get my direct debit arrangements sorted. Emma was great and located my new details quickly. And set out my direct debit.
27 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for sharing your feedback. We understand that switching suppliers can feel a bit uncertain, so we’re pleased to hear that your first experience with us was a positive one. It’s great to know that Emma was able to locate your new account details quickly and help you get your direct debit set up without any issues. If you need any further assistance as you settle in, please don’t hesitate to get in touch.
Switch2 Operative
The operative I spoke with at Switch2 was really helpful and dealt with my query quickly and effectively.
27 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you so much for your review! We’re really glad to hear that the operative you spoke with was helpful and handled your query quickly and effectively. If there’s anything else we can help with, please don’t hesitate to get in touch.
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