Testprep Online Reviews 

Paid $89, don't have any available test, contact with company, waiting for the answer, but wonder how this can possible happen.

Just took my CCNA exams on 10/2/2020 after thoroughly mastering the materials on their website. Not a single question or related question was in the exams. I can answer every question on the test preps confidently.
Do not waste your time and money with testpreptraining.

We only had a few days to help my son sit the Johns Hopkins exam and found the Testprep Online incredibly useful.
My son told me the questions were very similar to those of the Testprep Online. He felt very comfortable as a result and well prepared. He was accepted in the program with the High Honours Award. The customer service is also second to none and they were incredibly helpful, always ready to help us well above the usual expected level. A truly GREAT RESOURCE and a GREAT company I would unequivocally be able to recommend

I would strongly recommend using the Test-prep CogAT materials for the magnet program test/gifted and talented test preparations! My son's overall performance and ability of critical thinking are much improved after practicing Test-Prep materials. These preparations helped him to get selected in the Magnet program 2020 with the top score of 99 percentile. I am very happy my son got into the Magnet program which is very competitive in our state (only 50 seats - total of 18,000 kids participated). I am very thankful to Test-Prep team, they are providing great service to our community to bring the talented kids.
Also, the customer service representatives are very helpful and respond promptly.

Just purchased my first Testprep practice test and quite disappointed. The English grammar and spelling is horrendous making it hard to understand the question sometimes. Additionally, in the practice mode, they reveal the answer as soon as you click any checkbox, so you basically are shown the answer before you have selected all the checkboxes in a multi answer question.

We had technical difficulties. Initially there was almost no content in the Advanced SCAT modules, question #1 of each module will be available but #2 and thereafter will be blank. Going through FAQs did not provide solution. Emailed and received response next day suggesting we use incognito mode on our browser and that worked. The content is good.

I would really recommend to use their Cogat packs. My kids performance got more better after using those packs. My kids got more comfortable for test content thanks to testprep online packs.The customer service representatives are so helpful and very responsive.

I purchased Family pack for my children so they could get prepared for MAP test. They enjoyed while practicing and passed the test. Support is quick and professional. Thank you very much.

Horrible experience. Couldn't always get access. No customer service number to call only an email request and no one has gotten back to me. Want a refund!!

Absolutely love test prep online. We purchased the family package mainly for my 5th grade son to practice for upcoming Spring MAP tests which would be the criteria used for sixth grade placement in our school district. He went from 30% Math Map (Winter 2019) to 56% Math Map (Spring 2019). His Reading MAP scores went from 45% (Winter 2019) to 68% (Spring 2019). He has always maintained A’s and B’s but has developed test anxiety over the past year and a half. The software allowed him to practice the test questions and learn how to test properly - process of elimination, working out on scratch paper, etc. each quiz gives detailed information for the answers. I cannot say enough good about this site and how it has helped to build my sons testing confidence back up! We fully intend to keep using this site to help him moving forward and will also use it for my daughter who will be in second grade next year. I’ve told everyone and anyone that will listen how great this site is and how much it has helped my son this last half of the school year- TEST PREP ONLINE is the golden ticket in our book!

I just paid $69 and can't access my account.
Contact us link is NOT working at all.

Claims to have instant access. My credit card was charged, I received an invoice from the company but I have no access. I purchased the Family Membership and have nothing. Under the contact information, the company claims to have a chat option but there's no link to chat. I checked my profile and it shows no payment history. Meanwhile, I've paid in full and have nothing.

My child has a test early next week. I bought the CoGAT grade 4 test materials online couple of days before the test on Friday. Before the purchase I checked the website and made sure that the test materials will be available instantly on my account as I only had couple of days left for the test. After the purchase online, I received an e-mail with the invoice. But I can't access the test prep materials online as they indicate. According to their website, you can chat with their representatives during certain hours. I tried that option to contact them but there is no chat window at the bottom right of the screen as they mention. When you call their number it goes to their voice mail saying there's no one to answer your call. I have submitted a ticket/query online about it. Keeping my fingers crossed hoping someone will respond and resolve this. I hope I did not waste my money as I already wasted one day out of 2-3 days I have for using the materials to prepare the test.

Update:

Customer support resolved the issue within an hour of submitting the ticket. Changing my rating from single to four stars.

Simply the worst. I never even opened the website test and viewed it. I proactively purchased for when I needed it and then they said it was expired. After no email response for days, I used the live chat
They kept saying they would review, look into it, see how they can help and get back to me asap. I continually followed up and just continued to be told someone would get back. Still nothing. At this point it is useless but everyone should know the awful customer service and company that this product represents. As a school district administrator there are so many companies out there who offer this service and this is certainly not one that stands behind their products or word. Dont let them fool you with "just contact us and we will help" because they don't and won't.

** Follow up to their reply. There was nothing clear about the expiration of the purchase. It was a complete shock that something that was never used expires. I initiated on live customer service multiple, multiple times and all I would ever receive is we will get back as soon as possible, someone will email you. It is late on a Tuesday now. Inquiries began over a week ago. I still do not have an email or resolution. I should not have to inquire on live yet again as it has been repeatedly said that someone would email and get back to me.

My son starting prepping for the CogAT only 2 weeks before the exam and the practice test and explanations where were super helpful in getting him familiar with the type of questions, the logic, and how to think about and approach choosing the correct answer. After he took the exam he felt like he was well prepared, no surprises. He was confident that he did well and knew how to spot the tricks. The answer explanations taught him how the test designers were thinking, which helped him to narrow down the correct answers. Highly recommend. The timed aspect was also helpful. - Thank you!

We are very glad that we purchased the family premium membership. Our son can go through all the course content and prepare for CogAT, MAP tests. One stop place for AIG tests, does not matter which state you reside in. The curriculum is in very detail. The website works with no issues and we can track the progress by viewing the summary report. The customer service is awesome, We did not have to talk to any one over phone, We discussed on chat and were very satisfied with the suggestions.

Testprep will definetely help to prepare the test. The practice is just like real test. I love and trust test prep.

Hi,
I purchased the CogAT Test test for my 12 years old.
I'm really happy I did, as my child passed thanks to this preparation.