Testprep Online Reviews 

154
TrustScore 4.5 uit 5

4,6

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Beoordeeld met 5 van de 5 sterren

After my son used Testprep he got extreamely high map test scores in Math, Reading, Language Usage, Science. All of them 99 percentile or may be it could be 99.9 percentile like Grade 3 Math rit score... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Testprep Online is a great tool in helping my kids get ready for their various assessments at school. Often times the school lets us know of upcoming tests but fails to provide sample questions which... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I had just started a new account one evening and was attempting to add test prep material to my account for my 5th grade daughter. I had some difficulty adding some files. I simply emailed the support... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

As a veteran teacher, I utilized Testprep Online to assist my niece in strengthening her vocabulary and comprehension skills in preparation for her end of the year iReady test. A particular score wa... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Evenementen en entertainment

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TestPrep-Online


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

154 reviews

5 sterren
4 sterren
3 sterren
2 sterren
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4,6

Alle reviews

(154)

66 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Horrible website that does not work few…

Horrible website that does not work few questions in. It loads and reloads and craps out. I paid $69 for their membership and now it does not work at all. I am asking for my money back.

2 oktober 2018
Review zonder uitnodiging
Logo Testprep Online

Antwoord van Testprep Online

Dear Baba,

We are sorry to hear that you experienced technical issues on our website and we sincerely apologize for the inconvenience.

Unfortunately, we had a temporary connectivity issue, but it was resolved by our tech team within 1/2 hour.

We apologize for the issue and we are aware of how important it is to have a good user experience.
We are doing everything we can to provide that.

Regarding compensation, we will be happy to discuss it with you. You are welcome to contact us here: https://www.testprep-online.com/contact-us

All the best,
The TestPrep-Online Team

Beoordeeld met 3 van de 5 sterren

Not the best first impression

Better now that it’s working.

****

Useless. You try to load up an exam and it times out.

I don't know if it's a scam or they have a horrible online product.
***
Updated review - I’ve upgraded from 1 to give them a chance. My first customer experience was not a positive one. I had to contact them to validate my purchase (I wasn’t getting my product to show up online originally) and my first try with the product I was getting time out issues. Not sure I buy that it was only for 30 min. Maybe I just had bad luck.

30 september 2018
Review zonder uitnodiging
Logo Testprep Online

Antwoord van Testprep Online

Dear Mike,

We are sorry to hear that you experienced technical issues on our website and we sincerely apologize for the inconvenience.

We can assure you that we are in no way a scam.
Unfortunately, we had a temporary connectivity issue, but it was resolved by our tech team within 1/2 hour.

We apologize for the issue and we are aware of how important it is to have a good user experience.
We are doing everything we can to provide that.

Please do not hesitate to contact us if we can be of any assistance.

All the best,
The TestPrep-Online Team

Beoordeeld met 1 van de 5 sterren

EXPENSIVE. PLEASE SPEND YOUR MONEY SOMEWHERE ELSE.

I give 1 star because of the price. I signed up for 3rd Grade CogAt test material. It cost me a pricey $67. All I had access was for 2 tests and some math enrichment questions. The way it was advertised was very misleading stating there were ~450 questions for CogAt test. 80% of the questions were for Math enrichment and not towards the exam practice. CogAt is Verbal, Non Verbal and Quantitative. There were exactly two tests for CogAt and thats it. For $67 thats nothing. It was a pure waste of money.

If you are a parent and looking for some test prep material for CogAt test for your kid, this is SUPER EXPENSIVE and provides LEAST amount of actual test prep material. PLEASE SPEND YOUR MONEY SOMEWHERE ELSE.

8 februari 2018
Review zonder uitnodiging
Logo Testprep Online

Antwoord van Testprep Online

Dear Ram,

Thank you for taking the time to review our CogAT PrepPack. We sincerely apologize for the misunderstanding.

As specified on the product page (https://www.testprep-online.com/cogat-9-premium-pack.aspx), there are two full-length CogAT practice tests included.

There are 427 FREE Math Enrichment questions, which are additional practice and are listed separately on "The pack includes" breakdown.

Your success and satisfaction are our top priorities and we will continue to work with you to improve your experience with us.

All the best,
The TestPrep-Online Team

Beoordeeld met 1 van de 5 sterren

I ordered my membership (annual) in …

I ordered my membership (annual) in January 2017. They said it is expired on NOVEMBER 26th 2017!!!! It was supposed to be for one year but they just cut it short. My son needs to prepare for the math test for tomorrow right at this moment but of course the account is blocked. There is no phone number and no 24 hours customer service. No way to contact them when I really need to. They say they respond within 24 hours which is absolutely NOT HELPFUL for me at this moment!
Anyhow I can't believe that they say my account is expired 2 months early than it should be.

6 december 2017
Review zonder uitnodiging
Logo Testprep Online

Antwoord van Testprep Online

Dear Aneta,

We are sorry to hear that your son did not have the chance to practice more before his test and sincerely apologize for the inconvenience experienced.

Kindly note that on our product page it is written that our CogAT PrepPacks have a 10-month license.

Our customer service team is here to provide assistance at any time.

All the best,
The TestPrep-Online Team

Beoordeeld met 1 van de 5 sterren

Complete SCAM

Complete SCAM! BEWARE! SCAM!
We logged in, once you log out, your password doesn't work and the reset function doesn't work, no way to contact the company. We created another login and actually made a purchase and then were completely locked out again with no recourse. It's all handled through some intermediary called BLUESNAP and they have no answers either. In the end, no test, no help, no product. Called credit card company to watch out for charges. This is a total scam. Please watch out!

2 november 2017
Review zonder uitnodiging
Logo Testprep Online

Antwoord van Testprep Online

Dear NVL,

We are sorry to hear about your experience on our website and sincerely apologize for the inconvenience.

We are unable to locate you email address/account in our system. Please note that we have written to you via TrustPilot in order to get in touch.

Customer success and satisfaction are our our top priorities, and we are sorry to hear that you did not have the opportunity to use our product.

We provide full refund when a customer is not able to use their PrepPack, and we encourage you to contact us so that we can proceed accordingly.

Kindly note that when there is a typo in the email address, the reset password does not work properly, and our emails may be placed in the spam/junk folder.

Additionally, we respond to customer support tickets within 24 hours.

All the best,
The JobTestPrep Team

Beoordeeld met 4 van de 5 sterren

Trustworthy Website

My children enjoyed the cogAT tests, they practiced before testing at school & this boosted their confidence for the real testing day. The children said the tests were of very similar format. Our goal was to get them familiar with similar testing conditions for confidence. They found it all lots of fun!

Customer support can be slow with time zones between countries, therefore I would recommend planning in advanced a few days beforehand. I would recommend the premium package as it is a 12 month renewal where the individual packages are only 10 months.

With any hiccups I experienced Helen was very reasonable & provided the support I requested.

25 oktober 2017
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

revise my previous review

My daughter has a test coming up tomorrow and I wanted her to practice a full test right before. Thinking that if we buy online, we wiIl be able to access the material right away as themselves also indicated on their website -- once you sign up, you have access to all the material on the site. I purchased the premium membership, then discovered that I can access nothing and I will have to wait for about 24 hours to have access to whatever assigned to me per my survey. Due to my urgent situation, I tried to contact some customer support then found out I can only email them, no hotline, and they may respond in 24 hours, which would be useless to me.

As an update, a little over an hour after I signed up, they emailed me and granted the access to me. Even it mentioned on the website, their customer support will contact me within 24 hours, they actually did fix my issue and responded to me in an hour. So that's helpful.

6 maart 2017
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Not as advertised.

Extremely disappointed with this product/service. First purchase was useless causing me to purchase a Premium Membership in order to receive access to all of the test. All of the test turned out to be very little. All in all, it was a complete waste of money. It took several days to even get authorized to use what I purchased. The customer service is poor. I requested a refund and never heard from them again. Do not use this service.

22 augustus 2016
Review zonder uitnodiging
Logo Testprep Online

Antwoord van Testprep Online

Dear Paul,

Thank you for your review. We are sorry to hear that you are not happy with our service.

We have looked into our correspondence with you and unfortunately there was a misunderstanding - we were waiting to hear back from you whether or not you managed to access your practice drills.

We have now provided you with a full refund and we apologize again for the inconvenience.

Helen McGill
Customer Support at TestPrep-Online

Beoordeeld met 3 van de 5 sterren

technical gliches

Good site but lots of technical issues

13 augustus 2016
Review zonder uitnodiging
Logo Testprep Online

Antwoord van Testprep Online

Dear customer,

Thank you for taking the time to write your review.

Our customer service team has provided you with detailed instructions on how to best utilize our platform to your satisfaction.

Please do not hesitate to contact us again with any requests you may have.

All the best,
TestPrep-Online Team

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