The chocolate was amazing and found my new favourite sweet treat. The conpany were very great with keeping in touch when talking with them when royal mail kept sending my delivery to wrong place befo... Toon meer
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Always had great customer experience and chocolate from these guys. Worth signing up to the newsletter to get the heads up on drops as they sell out fast! It also gives you some behind the scenes and... Toon meer
Bedrijf heeft geantwoord
The very best chocolate bars with brilliant combo's of flavours and textures. The Salted Caramel Switch up 'Bwownie' Bizare Bar is phenomenal- you won't be able to order just one after trying it.
Bedrijf heeft geantwoord
The chocolate was good and the flavour combinations are clever and unique. I just don’t think it’s worth the money. I wouldn’t buy it again. But it was tasty. Definitely delicious. You’re paying for t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Chocolate Smiths, based in Newcastle Upon Tyne, create handmade chocolate with the fun left in! Check out their signature range of Bizarre chocolate bars, as well as their limited edition chocolatey products! Great for gifts and perfect for a treat!
Contactgegevens
Unit G19 Tromso Close, Tyne Tunnel Trading Estate,, NE297XH, North Shields, Verenigd Koninkrijk
- 0191 447 0790
- steffi@thechocolatesmiths.com
- www.thechocolatesmiths.com
4,6
Uitstekend
1K reviews
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I love buying from the chocolate…
I love buying from the chocolate smiths. The selection and creations they come out with are spectacular. I follow their socials and although you are a customer, you feel part of their family, part of their business as everyone is listened too. Thank you.
6 mei 2026
Antwoord van The Chocolate Smiths
Thank you so much for such a lovely review! 😊
We’re absolutely delighted that you enjoy our creations and being part of our journey. One of the things that means the most to us is building a community around The Chocolate Smiths, so hearing that you feel like part of the family is incredibly special. 💛🍫✨
Thank you for your support and for being part of it all!
I purchased the mini bar selection for…
I purchased the mini bar selection for my wife's birthday present as she was very keen to try ALL of the flavours on offer! As I was allowed to try (most) of the bars I can certainly vouch for their deliciousness. Now we have our favourites we have gone onto purchase the full sized bars which although do come at a premium price, I accept that knowing I'm getting s premium product. I also would suggest to anyone reading this, to make yourself fully aware of the FAQ section of the websit, as the delivery does take a while and they do use fresh ingredients so 'best before dates' of the chocolate bars do vary in that respect. But overall I can't fault what the chocolate smiths are achieving, great work peeps and I look forward to the new creations. 😊
5 juni 2026
Review zonder uitnodiging
Antwoord van The Chocolate Smiths
Thank you so much for such a thoughtful review! 😊
We’re delighted the Mini Bar Selection made a great birthday gift and that you got to sample a few along the way too! 🍫✨ It’s lovely to hear you’ve now discovered your favourites and moved on to the full-sized bars.
We really appreciate your understanding of our handmade process, delivery times and the use of fresh ingredients. Thank you for taking the time to mention that, as it’s incredibly helpful for other customers too.
Your support and kind words mean the world to our small team, and we can’t wait to share more new creations with you in the future! 😊💛
Would recommend.
Would recommend trying at least once, really good at what they do.! Keep up the good work.
12 juni 2026
Review zonder uitnodiging
Antwoord van The Chocolate Smiths
Thank you for your review 😊
We hope you're enjoying your chocolate! If you have any feedback once you've had a chance to try it, we'd love to hear your thoughts. 🍫✨
Delicious chocolate
If you are a chocolate lover you must try a bar from The chocolate smiths! I ordered the hazelnut crunch bar and the black forest gateau bar. My oh myyyyyyy the black forest gateau bar is like a dessert! I couldn't stop eating it. It was my favourite of the two. Be careful as these bars are addictive! Highly recommend. Packaging is striking and gives Wonka bar vibes. Im excited to try other flavours. Well done to the team at the chocolate smiths! May I suggest a dark chocolate, cacoa nib and cranberry bar please? 😍
8 juni 2026
Review zonder uitnodiging
Antwoord van The Chocolate Smiths
Thank you so much for such an amazing review! 😊
We’re absolutely delighted you loved the bars, especially the Black Forest Gateau — “like a dessert” is exactly what we were aiming for! 🍒🍫✨
We love your description of the packaging too, and thank you for the flavour suggestion! A dark chocolate, cacao nib and cranberry bar sounds delicious and we’ll be sure to pass that idea on to the team. 😍
Thank you for your support, and we hope you enjoy exploring more flavours soon! 💛
I ordered £40 worth of chocolate on…
I ordered £40 worth of chocolate on 26th May 2026, I immediately got confirmation of the sale but nothing since, tried ringing and emailing, no response, terrible customer service, I will be contacting my bank to reclaim payment
26 mei 2026
Review zonder uitnodiging
Antwoord van The Chocolate Smiths
We're sorry to hear that you were disappointed with your experience.
For clarity, your order was placed on 26th May 2026 and was dispatched on working day 12, which is within our advertised turnaround time of 10–12 working days. This turnaround time is displayed on our website, product listings and order confirmation emails.
We can also confirm that we received your enquiry on 9th June and responded on 10th June with your tracking number and an explanation that Royal Mail tracking can take a short time to update once a parcel enters their network.
We appreciate that waiting for an order can be frustrating, particularly when you're looking forward to receiving it. However, we do feel it is important to clarify that your order was dispatched within the stated timeframe and that we did respond to your enquiry.
We wish you all the best and hope you enjoy the chocolate when it arrives.
Antwoord van The Chocolate Smiths
Thank you so much! 😊 We’re delighted you enjoyed the chocolate and that everything arrived just as expected. 🍫✨
We’ve ordered several times and have…
We’ve ordered several times and have always been more than happy with these beautiful bars however, the last order not so. We found the chocolate on the passion fruit paradise was so thick it was hard to bite through and not much filling. It didn’t taste of coconut at all. Sorry guys this one’s not for us!
6 juni 2026
Review zonder uitnodiging
Antwoord van The Chocolate Smiths
Thank you for your feedback 😊
We’re so glad you’ve enjoyed several orders with us, though we’re sorry this one didn’t hit the mark. We really appreciate your comments on the thickness, filling and coconut flavour — that’s very helpful for us to hear. 🍫✨
This is an absolute outstanding…
This is an absolute outstanding chocolate find!!! The best chocolate I've ever tasted and I'm a chocolate fan !
This is exciting from the minute it comes through the door the packaging is awesome and each bar so individual with attention to detail and exquisite taste
Thank you team chocolate smiths I'm a forever fan !!!
6 juni 2026
Review zonder uitnodiging
Antwoord van The Chocolate Smiths
Thank you so much for such an amazing review! 😊
We’re absolutely delighted you love the chocolate and the whole experience that comes with it. From the packaging to the flavours, we put so much care into every detail, so it means the world to hear that it’s appreciated. 🍫✨
And a forever fan? We couldn’t ask for more than that! 💛
Out of this World Chocolate
The mini bar pack is literally amazing. This is the most delicious chocolate I have ever tasted. I cannot wait to order again 🫶🏼
8 mei 2026
Antwoord van The Chocolate Smiths
Thank you so much! 😊 We’re absolutely delighted you loved the Mini Bar Pack — and hearing it’s the most delicious chocolate you’ve ever tasted really means the world to us! 🍫✨
We can’t wait to welcome you back for your next order. 🫶🏼
Antwoord van The Chocolate Smiths
Thank you so much! 😊 We’re delighted you enjoyed it — and that we’re still living up to expectations! 🍫✨
3rd time ordering from the Chocolate…
3rd time ordering from the Chocolate Smiths and we’re all absolutely obsessed! They last us a good while too, I would 100% recommend
8 mei 2026
Antwoord van The Chocolate Smiths
Thank you so much! 😊 We’re absolutely delighted you’re all obsessed! 🍫✨
Third order and still loving it is wonderful to hear, and thank you so much for recommending us — that means the world to our small team. 💛
Fabulous chocolate the new Nanas…
Fabulous chocolate the new Nanas Biscuit Tin is amazing. And the collaboration bars are next level.
8 mei 2026
Antwoord van The Chocolate Smiths
Thank you so much! 😊 We’re absolutely delighted you loved Nana’s Biscuit Tin and the collaboration bars too. 🍫✨
Hearing that the collab bars are “next level” really means a lot to us! 😍
Passionate about passionfruit Paradise bar
Being a bit addicted to chocolate this time I had the Passionfruit bar. My God it was so delicious I ate it all in one sitting!
As it was during the hot weather it did make me feel I was somewhere tropical.
The coconut was the icing on the cake or chocolate for me.
I am now banned from buying chocolate as I have to save for holidays! But I am sure I can sneak a bar or three...
8 mei 2026
Antwoord van The Chocolate Smiths
Thank you so much! 😊 We absolutely love this review! 🍫🌴✨
We’re delighted the Passionfruit Paradise transported you somewhere tropical, and we completely understand how a whole bar can mysteriously disappear in one sitting! 😄
As for being banned from buying chocolate to save for holidays... we won’t tell if a bar or three accidentally finds its way into your basket! 😉🍫💛
Great quality chocolate and amazingly…
Great quality chocolate and amazingly creative flavors.
8 mei 2026
Antwoord van The Chocolate Smiths
Thank you so much! 😊 We’re delighted you enjoyed the chocolate and our creative flavour combinations. 🍫✨
We love coming up with new and exciting ideas, so it’s wonderful to hear they’re appreciated! 💛
Great chocolate great service…
Great chocolate great service everything about this company is great . Ordered a few times and will be ordering again .
8 mei 2026
Antwoord van The Chocolate Smiths
Thank you so much for your lovely review! 😊
We’re absolutely delighted to hear you’ve enjoyed both the chocolate and the service. Your continued support means the world to us, and we can’t wait to welcome you back for your next order! 🍫✨
It’s just always the best creations
It’s just always the best creations. I’m now a ‘subscriber’ too and the surprise deliveries are awesome.
Every single purchase is faultless.
10 april 2026
Antwoord van The Chocolate Smiths
Thank you so much! 😊 We’re absolutely delighted you’re enjoying the subscription — there’s nothing better than a surprise chocolate delivery! 🍫✨
It means the world to us to hear that every purchase has been faultless. Thank you for your continued support! 💛
Ordered the salted caramel brownie and…
Ordered the salted caramel brownie and black forest gateau.
Was it worth the money and 2 weeks wait?
Definitely aesthetically pleasing but:
The caramel brownie bar was very sweet with very little brownie elements. Not bad if you want a general caramel bar.
The black forest has an overpowering cherry gel taste. Had no white chocolate ganache and only a shell of dark chocolate. No double chocolate fudge experienced.
Great social media page. Do think there is room for improvement.
2 juni 2026
Review zonder uitnodiging
Antwoord van The Chocolate Smiths
Thank you for taking the time to share such detailed feedback 😊
We’re sorry to hear the bars didn’t quite live up to your expectations, especially after the wait. We really appreciate your comments on both flavours and the balance of the fillings, and we're glad you still found them aesthetically pleasing and enjoyed our social media content.
Feedback like this is genuinely valuable to us, so thank you for sharing your experience. 🍫✨
Awesome surprise in my mailbox
The chocolate got here and was I perfect condition. I just really love your chocolate and your creative flavor profiles. So so fun!!!!
6 mei 2026
Antwoord van The Chocolate Smiths
Thank you so much! 😊 We’re delighted your chocolate arrived in perfect condition and that you’re enjoying our creative flavour combinations. That’s exactly what we love to do — make chocolate fun! 🍫✨
Amazing chocolate
Amazing chocolate. The caramel bar is totally worth the cost of having it shipped to the US. Wanting to try more flavors
5 mei 2026
Antwoord van The Chocolate Smiths
Thank you so much! 😊 We’re absolutely delighted you loved the caramel bar — and hearing that it was worth shipping all the way to the US means so much to us! 🍫✨
We can’t wait for you to try more flavours in the future. 😍
It’s too flipping good
It’s too flipping good. Ate the whole bar in one go. Deliciously infuriating 🤣
5 mei 2026
Antwoord van The Chocolate Smiths
Thank you so much! 😊 We absolutely love this! 😆🍫
“Deliciously infuriating” might be one of our favourite descriptions yet! We’re delighted you enjoyed it, even if it didn’t last very long. 🤣✨
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