The Duvet Store Reviews 

Impeccable Customer Service
I found the customer service from The Duvet Store to be excellent. The staff are extremely knowledgable and genuinely care about their customers.

Brilliant customer service and superb quality products. A first class company!

helpful advice.
quick delivery

This is the 3rd duvet I have purchased from the Duvet store. Very light and warm. Delivery the next day which was great. Would highly recommend them.

Good products arrived on time. Good customer service.

BUYERS - BE WARNED!!

I have had two Hungarian duvets from this company and from my experience, they will only last 3-4 years. At which time the down will move as the internal stitching will fail and you will get cold spots all over the duvet and it will be rendered useless. It will feel like you are sleeping under a cheap 100TC sheet. You’ll then need to spend another few hundred pounds to replace it!

In light of your response, your explanation is not acceptable. The replacement was a new duvet, issued because the original failed — so it’s only fair to expect it to have its own warranty and a reasonable lifespan. Suggesting that the warranty expired with the original item leaves customers completely unprotected.

Under the Consumer Rights Act 2015, products must be of satisfactory quality, fit for purpose, and last a reasonable length of time. Even after a warranty expires, customers still have rights if an item fails sooner than it reasonably should. A duvet that wears out after only 3–4 years does not meet that standard, especially given the price and how it’s marketed. In my view, this product hasn’t lasted a reasonable amount of time, and the company’s refusal to take responsibility is very disappointing.

It’s also concerning to see so many other reviewers reporting the same problems with durability, while the majority of positive reviews appear very generic. That raises serious questions about how customer feedback is being represented.

The bedding was delivered on time (pillow cases and fitted bottom sheet). It is so beautiful with a lovely sheen to it, like angel wings!

Last week, I ordered a king size Hungarian goose-down duvet to be delivered the following day (order #214090). I received an email twenty minutes later stating "[it] will now be despatched as soon as it is back in stock – a process which could take up to 6 weeks." Why did you not know about the delay when I ordered it? It's just incompetent. Your products are overpriced as it is - £330 for a duvet? - and not the sort of quality I'd expect for that money. I had one of these duvets "fail" (which you replaced), I've had numerous buttons break or come unattached from duvet covers, and all your sheets and pillow cases become threadbare, and tear after a couple of dozen washes. I shop with you out of loyalty, but I'm not getting much back in return; there are other places local to me which are now selling the equivalent products for less.

My parcel never turned up. Contacted Customer Service and after explaining the issue, he sorted everything out and I received my package the following day. Very impressive. Thank you 👍

I vary rarely leave reviews but feel I need to for this company.
I phoned initially for advice and yes got through to real people first time on both occasions. The advice from both people was very professional and more than useful to help me make my choice. I purchased a 13.5 and a 4.5 tog hungarian goose duvets, 900 fill, in emperor size together with duvet cover with 520 thread count and pillow cases. As soon as the order was made I was informed by the duvet store and very soon after was informed of delivery details. It was going to be delivered the next day but I was not available and through the delivery company delayed the order for 3 days. The process to change to delivery date was very simple with no strings attached. I simply received a new delivery date and time. I new where the package was at all times and it arrived exactly as promised. We made the bed with the new duvet which was pure quality as was the duvet cover and the pillow cases. The feel of the 520 thread count cover and pillow cases was beautiful and one of the best night's sleep, ever, followed. I will be going back to order additional duvet cover and pillow cases. A wonderful purchasing experience, advice and super friendly people to deal with. I would give 6 stars if it were possible. Many thanks
Lee

Purchased a goose down duvet, great quality for a good price. There was an issue with the original courier used (fedex) who failed to make the delivery, however once I notified them the duvet store arranged for a re delivery with an alternative courier DPD. Great customer service quickly putting right an issue which to be fair wasn’t of their making. Very happy 😀

The Quilt / Duvet is lovely and warm. 10/10
Good Constant Temperature.
(No feathers coming out/ No Bald Patches / a problem i noticed with other brands.)
Thank you Very Much for a Well made Duvet.
and Down is a lovely product. I Believe it is harvested from the Goose nest after the family has grown up and fledged🥳🇨🇦🇬🇧Such a cool Product. no Geese Harmed in the Making. Just Patience 🩷

Great service, item ordered at the weekend and delivered on working day 2. Perfect item, exactly as described. By no means cheap but the quality of products and service at The Duvet Store is always exceptional

Compared products with a few sights and the Duvet Store was the best. Simple and clear. Ordered a 4.5 and 9 tog partner duvet. My husband is happy as he is warm and I am delighted to stay cool. Excellent quality product, and it arrived within 48 hoursz

Have made numerous purchases over the years - duvets, pillows, pillow protectors. The staff have always been very helpful and listened to what I wanted and needed and have pointed me in the right direction. My last purchase was for 4 x 30% less filling pillows which have worked out perfectly under a down filled pillow for just a little bit more support without adding too much height.
Thank you The Duvet Store for all your time and kind help. Great company to deal with.

Totally professional and excellent communication. Absolute pleasure to deal with.

Very nice quality and good price with quick delivery. Many thx.

Next day delivery.
Californian King size in stock.
Good quality product.

excellent customer service and shipping. and superior quality duvets

Efficient service, third time I have used The Duvet Store.