Right from the first time of reading how the fish are quarantined,straight to the delivery everything is done so professional. And done were the customer never has to worry about anything and will kno... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
iFish always ship healthy and beautiful looking fish. From my cichlids that I purchased awhile back to my Discus Ibought recently. All are doing wonderful. Shipping is the fastest of all the online f... Toon meer
Bedrijf heeft geantwoord
We have purchased African cichlids from them a couple times. They are always great with communication and offering suggestions. The quality of the fish is great. I would definitely buy from them again... Toon meer
Bedrijf heeft geantwoord
Fish arrived healthy and maintained their health to this very day. Highly recommend iFish to anyone looking for health beautiful fish!!
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The iFISH Store provides one of the widest selections of freshwater aquarium and pond fish available online today. We have been providing freshwater fish to aquarium and pond enthusiasts for over 20 years. Here's what you can expect from The iFISH Store: High Quality Fish / Low Pricing / Fast, Low Cost Shipping / Superior Customer Service Following quarantine, all shipments are sent via FedEx Overnight at a flat rate on all orders regardless of size. Interested in something you don't see in our store? Contact us at info@theifishstore.com or 516.524.6423 and just ask!
Live Arrival Guarantee
We follow stringent pre-shipment quarantine, packaging and Overnite Shipment procedures to guarantee live arrival of your fish.
In the unlikely event that you receive a perished fish, do not worry. You can choose to receive a refund or receive a credit on your next order.
Contactgegevens
130-27 92nd Avenue, 11418, Richmond Hill, Verenigde Staten
- 516.524.6423
- info@theifishstore.com
- www.theifishstore.com
4,6
Uitstekend
5K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Dead fish poor customer service
Received multiple dead fish apon arrival, 6 more died within the 1st week
9 maart 2026
Antwoord van The iFISH Store
Hi Kegan;
We’re sorry to hear about your experience and the losses you had. Shipping live fish can be stressful, and we do understand how frustrating that is.
That said, we do want to clarify that we stayed in constant communication with you via both text and email throughout the process. As soon as you provided photo proof, we issued a refund for those fish in accordance with our Live Arrival Guarantee. We made every effort to respond promptly, answer your questions, and work toward a fair resolution.
Losses that occur days after arrival can often be related to factors outside of shipping, such as acclimation, tank conditions, or equipment issues, which is why we always encourage customers to reach out right away so we can help troubleshoot.
We always aim to provide both healthy fish and responsive support, and we stand by the assistance we provided in this case.
I truly love you guys
I truly love you guys. Fish are beautiful. Shipment of the Fish is great. Boxed up with care and the Fish are Healthy. Thanks again. This is my second time ordering and definitely not the last. Harford County Maryland fish stores can’t compare at all. Keep up the amazing work….
5 maart 2026
Antwoord van The iFISH Store
Hi Robert;
Thank you so much…we really appreciate the love! 😊 It means a lot to hear this, especially from a returning customer.
We’re so glad your fish arrived healthy and that everything met your expectations again. We put a lot of care into every shipment, so hearing feedback like this makes it all worth it!
And wow—that comparison means a lot too! We’re honored to be your go-to.
Thanks again for your continued support. We’re here to help whenever you’re ready to add to your tank again!
Super cool
Super cool people on the phone when ordered, FISH came healthy after a long gerny.
8 maart 2026
Antwoord van The iFISH Store
Hi Lee Ann;
Thanks so much! Really glad you had a great experience with us on the phone. Even better to hear your African Cichlids made the journey safely and arrived healthy! That’s what we love to hear.
Appreciate your business and hope to help you again soon!
Antwoord van The iFISH Store
Hi William;
Thank you so much! We love hearing! The colors of the those African Cichlids those really are something special! So glad you’re enjoying them and we truly appreciate you giving us a shot. Hope they continue to thrive and bring your tank to life!
Unfortunately all the fish arrived dead
5 maart 2026
Antwoord van The iFISH Store
Hi Angelo;
Thank you for sharing the additional details as requested with us via email.
It does sound like the missing heat pack may have played a role in what happened during transit, and we’re grateful you brought this to our attention. We take a lot of pride in how we package our fish, so it’s very disappointing to hear that this shipment missed the mark.
We sincerely apologize for the error and for the experience you had. We’re glad we were able to issue a refund, and we appreciate your understanding. Your feedback helps us improve, and we’ll be reviewing this with our team to make sure it doesn’t happen again.
Antwoord van The iFISH Store
Hi Todd;
Thanks so much for the kind words! We’re happy to hear you’re pleased with the quality of your discus. They really are beautiful fish! If you ever need anything or decide to add more to your tank, we’re always here to help. Enjoy them!
Fish arrived well packaged and in great…
Fish arrived well packaged and in great condition. Definitely coming back!
4 maart 2026
Antwoord van The iFISH Store
Hi Robert;
Thanks so much for coming back—we really appreciate it! Glad everything arrived safe and in great shape.
Looking forward to your next order!
Everything was on a professional level
2 maart 2026
Antwoord van The iFISH Store
Hi James;
Thank you for your kind words! We’re really glad everything met your expectations and that your experience felt smooth and professional from start to finish. Enjoy your new fish, and we’d love to help again anytime you’re ready for more!
The Ciclid fish I received died the…
The Ciclid fish I received died the next morning after receiving it
3 maart 2026
Antwoord van The iFISH Store
Hi Martha,
We’re sorry to see your 1-star review and truly wish we had the opportunity to help. We never received any notification that the fish arrived in poor condition or passed after delivery. If we had known, we would have done everything we could to assist right away.
Regarding your concern about overnight shipping that you emailed us about, as mentioned in our email reply, FedEx Next Day Air refers to the transit time once the order ships. We ship Monday through Wednesday to ensure safe delivery for the fish, and all orders go through a preparation and quarantine process before leaving our facility.
We always encourage customers to reach out within our live arrival window if there are any issues so we can make it right. Please feel free to contact us — we’re here to help and would still be happy to take a closer look at what may have happened.
Fish arrive alive and healthy.
The prices are reasonable, and most important - the fish always arrive alive and healthy!
4 maart 2026
Antwoord van The iFISH Store
Hi Yevgeny;
Really appreciate that—thank you! Glad your gouramis arrived healthy and are doing well. Enjoy them, and we’re always here if you need anything!
I love this service
I love this service. My fish are healthy and fully acclimated. Tank is buzzing. Being able to choose from such a wide variety and have them show up at my door is an amazing experience.
I wont be shopping at anymore of these BS lil fish store for anything other than feeders ever again.
3 maart 2026
Antwoord van The iFISH Store
Hi Atiim;
Wow…this made us smile, thank you so much!
We’re glad to hear your Cichlids and Plecos have settled in so nicely. We really appreciate your continued support and trust in us. Enjoy the new additions to your tank and we’ll be here whenever you’re ready for more!
Everything was exactly as explained
Everything was exactly as explained. I ordered 2 Discus fish. They arrived on time, healthy, and are doing great. I’ve had them for about 4 weeks. Love them. Great addition to my tank.
3 maart 2026
Antwoord van The iFISH Store
Hi James;
Thanks so much for sharing this!
We’re glad everything met your expectations and your discus are still doing great after a few weeks! Sounds like they’ve settled in nicely.
Hope to see you back again soon! In the meantime, happy fishkeeping!
Antwoord van The iFISH Store
Hi Cathy;
Thank you for your feedback! We’re really glad to hear your Discus arrived safely. Enjoy your new additions to your tank!
The peacock cichlids i ordered came in…
The peacock cichlids i ordered came in very good condition an were very healthy an beautiful..I highly recommend this company to anyone who loves fish like I do..thank you to all the staff an owners!!
2 maart 2026
Antwoord van The iFISH Store
Hi Michael;
Thank you so much…we appreciate you taking the time to share this! We’re glad your peacock cichlids arrived in great shape and you were pleased with them.
And thank you for the recommendation. It really means a lot to all of us here. Hope to see you back again soon!
Antwoord van The iFISH Store
Hi Wendell;
Thanks so much! Glad everything went great with your Oscars. We sure do appreciate you coming back to us. Enjoy them!
Absolutely best place to get healthy Fish
I ordered numerous fish and they are healthy and good quality fish. Absolutely love them. Customer Service is above and beyond.
16 februari 2026
Antwoord van The iFISH Store
Hi Yvonne;
Thank you so much for your kind words and for being such a great repeat customer! Glad your tetras arrived healthy and are thriving in their new home. Enjoy your beautiful fish, and we look forward to your next order!
Beautiful healthy discus fish
9 februari 2026
Antwoord van The iFISH Store
Hi Angela;
Thanks so much for coming back to us…we really appreciate it! Glad to hear your discus are looking beautiful and healthy. Enjoy them, and we’re always here when you’re ready for more! 🐟
Great supplier
Great supplier, healthy fish great looking fish very impressed and happy with my discus. I bought 12 of them so far and they all been great and healthy well packaged and great expedited shipping.
21 februari 2026
Antwoord van The iFISH Store
Hi Christian;
Wow, thank you so much—we really appreciate you coming back to us! So glad to hear all 12 of your discus are doing great and that you’re happy with how they look. That’s exactly what we love to hear!
We put a lot of care into packing and shipping, so it means a lot that you noticed. Enjoy those beauties, and we’re always here whenever you’re ready for more!
Great customer service.
17 februari 2026
Antwoord van The iFISH Store
Hi Jana;
Thanks so much! We really appreciate it and are glad you had a great experience. Hope the new fish are settling in nicely in your tank! Happy fishkeeping!
Excellent purchase and very pleased…
Excellent purchase and very pleased with the size and colors of the African Cichlids. Pleasure doing business with you
16 februari 2026
Antwoord van The iFISH Store
Hi Johnny,
Thanks so much for your continued support! We’re really glad to hear you’re pleased with the size and colors of your African Cichlids. It means a lot to us that you keep coming back, and we hope they’re settling in nicely and showing off in your tank! Looking forward to helping you with your next addition.
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