I got a text of this company threatening debt agencies Try to call them call times out after 2 mins. Can not log in as their website doesnt function- all in all - utter cowboys.
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Lees wat reviewers zeggen
The Money Platform went out of their way to help me on over 4/5 occasions with multiple pushbacks on my loan payment in a difficult period for me. Their service is top tier, including rapid response o... Toon meer
I can't speak highly enough of this company! The whole loan process from beginning to end was a great experience. Everything was very straight forward, and the loan completed amazingly quick! Unf... Toon meer
I have recently had a loan from them, they had no problem in rearranging my instalments after an unexpected expense occurred for me over this festive period. They replied very quickly and resolved my... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The Money Platform is a next-generation fintech marketplace that connects people who want to lend with those who need to borrow. Powered by our proprietary TMP Score and advanced credit analytics, we’re reimagining lending — making decisions faster, reducing costs, and opening access to fair, affordable credit. Built on transparency and inclusion, we enable real people to lend directly to real borrowers, removing the middlemen and creating a fairer financial future for everyone.
Contactgegevens
Verenigd Koninkrijk
- support@themoneyplatformsupport.zendesk.com
- www.themoneyplatform.com
4,5
Uitstekend
484 reviews
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Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Excellent customer service
Excellent customer service. Very helpful
16 januari 2024
Review zonder uitnodiging
Money platform were very helpful
Money platform were very helpful. When I needed to change instalments they understood and were able to give me the support needed with no problems at all.
12 januari 2024
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I would recommend it to anyone whom is…
I would recommend it to anyone whom is being affected by this economic crisis they are very helpful and have an excellent reputation and a great working team I really appreciated when I needed to borrow from them and they understood exactly when I didn't have the money to pay back so it's a 5* from me and I would like to say thank you very much, Cesar Moutinho.
11 januari 2024
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Excellent service
2 januari 2024
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They’ve been really helpful
They’ve been really helpful. I was able to get a loan quickly as well as great customer support.
Being Christmas I was a little short with cash and they were able to delay everything for a month. Worth out any issues or problems.
29 december 2023
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I have recently had a loan from them
I have recently had a loan from them, they had no problem in rearranging my instalments after an unexpected expense occurred for me over this festive period. They replied very quickly and resolved my issues without any charge or damage to my credit file. A really respectable pay day loan company. Thanks again!
22 december 2023
Review zonder uitnodiging
It’s one of the best company
It’s one of the best company, and it has a very good customer services.
I highly suggest this company, it always helpful and reply quickly.
2 december 2023
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Very efficient and happy to help with…
Very efficient and happy to help with an issue I had. Making a stressful situation a little bit easier for me
30 november 2023
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Very helpfull my wage was going to be 2…
Very helpfull my wage was going to be 2 days later than my repayment plant I emailed money platform.and they changed my payment with out any charge or fuss
27 november 2023
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Needed a bit more time to make the…
Needed a bit more time to make the final payment of my loan and they gave me that time with no issues. Great lender, thank you.
22 november 2023
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its great
its great, i am very happy that i buy this, thanks for good product
5 oktober 2023
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I requested a deffered date for my last…
I requested a deffered date for my last few loan payments due to been off sick.Moneyplatform responded very quickly and helped me make the changes to the dates.Very helpful and efficient.Many thanks
2 november 2023
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Great service and there when you need…
Great service and there when you need them with first class customer support
31 oktober 2023
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Absolutely brilliant
So very helpful this company to deal with never had an issue. Use them again and again and again 10 out of 10
24 oktober 2023
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I have been lending for some time now…
I have been lending for some time now and have issued over 300 Loans.
Whilst this is a higher risk investment, as clearly explained on the website, I think the product is easy to get your head around and am glad to be able to earn a healthy return whilst adding competition to an overlooked area of the lending space.
I am thankful for the new Lender Statistics Page which has helped my understanding of my investment.
19 oktober 2023
Review zonder uitnodiging
This is one of the 10 loans not paid
This is one of the 10 loans not paid . i did ask them for details so i could do a ccj against them . outcome . they said no and what do they do nothing .
also a payment for £118 was made . it was credit against the loan . then a few days later . it was taken back . i will post the other 9 loans so it is plan
to see that they are a big con.
Terms agreed 14/06/2023
Money lent £250.00
Term 13 weeks
Daily rate 0.8%
Total rate 73.6
Borrower annualised rate 292%
State overdue
Loan Contract Link
Proposed final repayment date 15/09/2023
Actual final repayment date
Money repaid £0.00
Profit £0.00
% Profit 0.00%
Risk Category High Risk
Asset Backed? No
6 oktober 2023
Review zonder uitnodiging
Antwoord van The Money Platform
Hi Paul,
Thanks for raising your concerns. We have already discussed this loan with you but appreciate your frustration on your lending experience here. We are hugely grateful for you raising this and we will use this an opportunity to clearly show the risks involved with lending on The Money Platform.
We publish an annual Outcome Statement, which shows possible returns and the expected rate of default. For example in the current year we are forecasting a 15.4% Return after losses and fees, which is based off a 9.7% Delinquency Rate and a 7.8% Default rate. Over the last 3 years when we have followed the Outcome Statement publishing rules we have exceeded the Forecast Return, however lenders should be prudent of the risks. You can read more here: https://themoneyplatform.com/outcomes-statement
As you show in your message, these loans are:
"Risk Category = High Risk"
There is a chance of a borrower missing payments and defaulting. When you started lending and signed up with us you expressly acknowledged this risk, and noted the risk of losing all your money. Our risk warnings are prominently displayed on our website. This is a 'High Risk' investment and as you note in your post - it is not Asset Backed. Our terms state that the platform has responsibility for managing collections, this remains the case and we do not share individual details between borrowers and lenders. As far as we know you are not a regulated debt collector and this would be a breach of our terms.
94% of Lenders who have lent over 10 loans have made a profit in the last 5 years.
98% of lenders who have invested in more than 50 loans are in profit in the last 5 years.
This shows that there is a risk of a capital loss. You have invested in a small number of loans and some have repaid, whilst some, including this (from 14/06/2023) one have not. It is frustrating for you if you do end up losing money from your investment in The Money Platform, our lenders understand the risks of losses and are required to take a test to prove they understand the risks, and so, whilst unfortunate and an outcome we are dedicated to preventing, it should not come as a surprise. Not all your loans are complete right now and so we would encourage patience whilst the collections process continues.
We as a company only get paid when the lender get's paid via repayment of a loan. This is not a 'con'.
On the Loan you mention (Loan 5f07a165553 from 14/06/2023): This loan is still in collections and we are working with the customer to ensure full payment.
As you may know, we started lending in 2016, since when we have issued over 70,000 loans. We continue to welcome new lenders, and c.20% of our current lenders started lending with us over 5 years’ ago. Bear in mind that diversification is a key factor in P2P lending, spreading your investment across many loans to reduce risk. As an illustration, our most recent analysis shows that around 94% of our lenders who have made more than 10 loans are in profit on their TMP lending account (note 1). Note 1: TMP’s internal analysis as at 4/9/23, unaudited. Key assumptions: (1) all loans written in the last 5 years since July 2018, and (2) only loans > 6 months since loan start date.
As a lender, any loan you make is unsecured. Your capital is at risk and you could lose all your money. You should only lend what you can afford. Please read our lenders' risk statement and outcomes statement and FAQs. Lenders are not covered by the Financial Services Compensation Scheme.
Great stuff absolutely got me out of a…
Great stuff absolutely got me out of a fix with the car.10/10 ease of use and speedy from start to finish.I would use again if I needed a short term loan.
3 oktober 2023
Review zonder uitnodiging
Excellent lender
A very good company, solid and trustful. Wherever there's a problem with payment or you can't afford payment they're really helpful and always trying to figure out your problem with them.
29 september 2023
Review zonder uitnodiging
Very straight forward and dealt with my…
Very straight forward and dealt with my request extremely professionally and promptly.
29 september 2023
Review zonder uitnodiging
Excellent customer service
Excellent customer service - friendly and helpful. a++++
12 september 2023
Review zonder uitnodiging
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