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The Mortgage Works Reviews 

2.830
•
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I’ve used TMW three times this year for property purchases. Frankie has been my usual Consultant, but in her absence, Richard B, promptly picked up my case. So an easy going guy, by the end of the f... Toon meer

Beoordeeld met 5 van de 5 sterren

TMW are my go-to for all my mortgage needs for my small rental portfolio. Daniel was particularly helpful recently when I applied for additional lending. He carefully talked me through all options and... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Lydia was brilliant with her explanations of what was going on while she navigated a Portfolio Mortgage request. Nothing was too much trouble. Lydia did in a morning what others have taken days to do.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Very good service received by Daniel Morris. Daniel was very clear and knowledgeable in presenting the available options for further borrowing. The lending process appears pretty smooth and efficient... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Hypotheek
  2. Financiële instelling

Over The Mortgage Works

Geschreven door het bedrijf

The Mortgage Works is the buy to let lender of Nationwide Building Society.

Whether you’re looking to purchase a new property, want to remortgage or need to borrow more, we’ve got a range of products and specialist staff to support you with your mortgage.

We’ve been providing buy to let mortgages since 1988, so you can be sure your mortgage will be with one of the most experienced lenders in the business.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(2.830)

701 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

wasted a lot of time

wasted a lot of time. I was told that I had to do ID check before they start the application for me. I had to go to nationwide building society in Victoria personally. Which means that I had to take a day off to do that. Then I had to filling a mortgage schedule form with many property details etc. that was another days work. On the third day, he told me that he has done a credit check for me and my credit score was too low! I never had any credit issue before and I never missed any payments. Why did not he check my credit score before all that fuss made? Completely wasted three days of my time!

15 juli 2026
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Antwoord van The Mortgage Works

We sincerely regret the frustration and inconvenience our process caused you. We understand your disappointment regarding the time invested before the credit check. We are reviewing our application procedures to ensure a more efficient and transparent experience for all applicants moving forward. We appreciate you bringing this to our attention.

Beoordeeld met 5 van de 5 sterren

Excellent experience with the very…

Excellent experience with the very professional Nazim Uddin.

21 juli 2026
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Antwoord van The Mortgage Works

We're so glad to hear you had an excellent experience and found our team to be very professional. We appreciate you taking the time to share your positive feedback!

Beoordeeld met 5 van de 5 sterren

Good help and support

good help and support

22 juli 2026
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Antwoord van The Mortgage Works

We're so glad to hear that our help and support met your expectations. We truly appreciate your kind words.

Beoordeeld met 5 van de 5 sterren
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Antwoord van The Mortgage Works

We're so glad to hear that our help and support met your expectations. We truly appreciate your kind words.

Beoordeeld met 5 van de 5 sterren

Polite, professional and informative.

An excellent service. I dealt with a gentleman called Nazim Uddin who was polite, helpful and very professional.

21 juli 2026
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Antwoord van The Mortgage Works

We're happy to hear that the service was excellent! We appreciate you acknowledging the politeness, helpfulness, and professionalism of our team.

Beoordeeld met 4 van de 5 sterren

Good service was delivered by the all staff

There was a delay in the process, which was probably caused by a bereavement in my family

22 juli 2026
Review zonder uitnodiging
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Antwoord van The Mortgage Works

We are truly sorry to hear about the difficult time you have been experiencing. We understand that personal circumstances can impact many aspects of life, and we deeply regret any additional stress our process may have caused during such a sensitive period. We are committed to improving our services and appreciate you bringing this to our attention.

Beoordeeld met 5 van de 5 sterren

I been a landlord for over 20years

I been a landlord for over 20years. I have used most lenders but I can tell you for my experience that The mortgage works is one of the more straight forwards lender,for buy to let. I have dealt before with Scott Miranda and Nazim Uddin. This 2 agents from Nationwide make your mortgage process so effortless that make you feel you want to have them working as your letting agency. Haha. They are helpful, passionate about their job, friendly, no mess about not all this drama downloading stuff in the app with a passcode that doesn't work. Send a message and wait for ages for a reply. You will not have that with. This guys knows their job and your needs no mess about. I score them both 100 stars if I could. Boss give a pay increase to this guy's we keep comeback and do business with you because they are the amazing.

18 juli 2026
Review zonder uitnodiging
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Antwoord van The Mortgage Works

We are so pleased to hear about your excellent experience with our team, especially with the individuals you mentioned. It's wonderful to know that our straightforward approach and dedication made your mortgage process effortless. We truly appreciate your kind words and your continued business. Thank you for sharing your positive feedback!

Beoordeeld met 5 van de 5 sterren

Additional borrowing on BTL made smooth by excellent service.

I had a mortgage already with TMW and wanted to secure additional borrowing on my BTL. I thought it would be very complicated and painful, but I was so pleasantly surprised. Daniel Morris explained everything in simple english and managed the process for us so smoothly....even though there were obviously some hoops to jump through. It was a delight to have him support us through the application & would strongly recommend TMW for their mortgages and after-care.

21 juli 2026
Review zonder uitnodiging
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Antwoord van The Mortgage Works

We are so pleased to hear about your positive experience with us, especially regarding your additional borrowing application. It's wonderful to know that our team was able to make the process smooth and clear for you. We truly appreciate your kind words and recommendation.

Beoordeeld met 5 van de 5 sterren

emails /enquiries replied to quickly…

emails /enquiries replied to quickly with all info needed.
very informative phone call which met all my needs.

20 juli 2026
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Antwoord van The Mortgage Works

We're so pleased to hear that our team was able to provide you with such helpful and prompt assistance. Your positive feedback about our communication is greatly appreciated!

Beoordeeld met 5 van de 5 sterren

Found it quite interesting re all the…

Found it quite interesting re all the pros and cons your agent was most helpful but at the same time not influencing my choice 1st class.

20 juli 2026
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Antwoord van The Mortgage Works

We're happy to hear that you found the information helpful and that our agent provided excellent assistance without influencing your decision. Thank you for your kind words!

Beoordeeld met 5 van de 5 sterren

Our mortgage consultant was extremely…

Our mortgage consultant was extremely professional, helpful, knowlegable and understood our requirements. Additionally, she appreciated our position and was efficiently prepared for our meeting. The whole experience was plesant, streamlined and we were left without doubt concerning the process and knowledge that we were in safe hands throughout.

20 juli 2026
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Antwoord van The Mortgage Works

We're delighted to hear that your mortgage consultant was professional, helpful, and knowledgeable, and that they understood your needs. It's wonderful that you found the experience pleasant and streamlined, and felt confident in our support throughout the process.

Beoordeeld met 5 van de 5 sterren

Mortgage review

Friendly professional service
Everything well explained Sarah was very happy to answer all of my questions

20 juli 2026
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Antwoord van The Mortgage Works

We're so pleased to hear you received such friendly and professional service! It's wonderful that everything was well explained and all your questions were answered.

Beoordeeld met 5 van de 5 sterren

Absolute go-to mortgage lender for…

Absolute go-to mortgage lender for buy-to-lets.

Great range of products at competitive rates.

Really like how you get one case handler that sees the whole process throughout. My case handler was Olly who was fantastic. He called when he said he would, he explained things and answered all my queries in a timely manner.

21 juli 2026
Review zonder uitnodiging
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Antwoord van The Mortgage Works

We're delighted to hear that our range of products and competitive rates met your expectations for buy-to-let mortgages. It's wonderful to know that your case handler provided such excellent and consistent support throughout the process.

Beoordeeld met 5 van de 5 sterren

Very good experience and responsive…

Very good experience and responsive when situation changes.

20 juli 2026
Review zonder uitnodiging
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Antwoord van The Mortgage Works

We're glad to hear we were responsive to your changing situation. Thank you for your positive feedback!

Beoordeeld met 5 van de 5 sterren

The agent explained everything clearly.

The agent explained everything clearly.
She made it very easy for me to understand.

17 juli 2026
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Antwoord van The Mortgage Works

We're delighted to hear that our agent was able to explain everything clearly and make it easy to understand. Thank you for your wonderful feedback!

Beoordeeld met 1 van de 5 sterren

TMW's pre application risk valuers…

TMW's pre application risk valuers refused both my BTL mortgage applications based on in my opinion issues which would not materially impact their risk.
I found the experience very frustrating and left with a sense of disbelief.

13 juli 2026
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Antwoord van The Mortgage Works

We're truly sorry to hear about your frustrating experience with our pre-application risk assessment. We understand your disappointment regarding the BTL mortgage application outcomes. We value your feedback and will review our processes to ensure fairness and clarity.

Beoordeeld met 5 van de 5 sterren

Gordon was very helpful

Gordon was very helpful

16 juli 2026
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Antwoord van The Mortgage Works

We're so glad to hear that our team member provided you with such helpful assistance. We truly appreciate your kind words and positive feedback.

Beoordeeld met 5 van de 5 sterren

A pleasure to speak with really helpful…

A pleasure to speak with really helpful & friendly staff.
Clear & concise instructions on procedures & proceeding’s to follow

9 juli 2026
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Antwoord van The Mortgage Works

We're so pleased to hear that you found our staff helpful and friendly. We appreciate your kind words about the clear and concise instructions you received.

Beoordeeld met 5 van de 5 sterren

Great Customer Service! The assistant Hasna Beagom was really…

The assistant Hasna Beagom was really helpful, professional and patient. She answered all of my questions and explained timelines, what was required of me to enable the paying off of my mortgage and what to expect from The Mortgage Works.

16 juli 2026
Review zonder uitnodiging
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Antwoord van The Mortgage Works

We're delighted to hear about your positive experience. It's wonderful to know that our assistant was helpful, professional, and patient in answering your questions and explaining the process.

Beoordeeld met 5 van de 5 sterren

Quick and efficient

Quick and efficient

15 juli 2026
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Antwoord van The Mortgage Works

We're so glad to hear that you had a great experience.

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