The Mortgage Works Reviews 

Not much hassle

Appaulling communication and service. Delayed the whole application process.

Beth is great !

Helps a lot and finally we all achieved!

Thank you, Beth!

Neil was excellent from start to finish always going above and beyond and a pleasure to work with lots of communication.

Karol as always listened to my needed and again made me feel at ease and we completely another application
Very good service from Karol

Kept us up to date with proceedings. Daniel was great from start to finish, making our remortgage a simple process.

Great lender response and highly competitive rates/products

I spoke to two people. The first to discuss my eligibility for a mortgage product that I found online and then the second being the consultant later on that day. Both were clear, succinct and patient with me while I wrapped my head around the different options and points to consider. Would highly recommend this lender, based on my experiences. I had a much more personal and clear process with The Mortgage Works than when previously dealing with other lenders.

Richard R has been very friendly and professional . I had couple of fell through and he has been very patient and I can tell he loves his job and is very good familiar with the company process. He is very trustworthy and has made my prefer TMW products as first choice .

Patrick in the further advance department was very informative , explained all my options where it helped me choose a product that was suitable to me

A briliant company to do business with. In fact would say Outsatnding. Whenever we have had need to phone, we have never experienced long waiting times. All staff have been so helpfull and knowledgeable. and A big shout out to Richard . A huge thank You

Daniel was amazing true professional from start

First class service from Daniel , always does his best for you .

I would like to express my sincere appreciation for the exceptional service provided by Luisana. She went far beyond what could reasonably be expected in dealing with my enquiry.

On a previous call, neither the adviser nor the team leader was able to determine why I could not access my mortgage account online. When I asked how long it would take to restore my access, I was told that they could not provide any timeframe and that the issue could remain unresolved indefinitely. This was both disappointing and frustrating.

Luisana approached the problem with professionalism, patience, and determination. She quickly identified that the issue stemmed from two simple but critical factors: an incorrect email address on the account and the fact that I had been entering my full name, including my second forename, rather than the format expected by the system. She immediately updated my email details, clearly explained what had gone wrong, and remained on the telephone with me until she had personally confirmed that I had successfully regained access to my account.

This level of ownership and commitment to resolving a customer's problem is exemplary. Rather than simply explaining the issue, Luisana ensured it was fully resolved before ending the call. Her technical competence, attention to detail, and genuine commitment to customer service transformed what had been a frustrating experience into a very positive one.

No praise is too high for Luisana. She is a credit to your organisation and sets the standard to which others should aspire. I hope her outstanding professionalism and dedication are recognised by her managers.

Very professional company to deal with.. no complaints from me 👍

Excellent customer service from Richard Buttling.

He is an excellent communicator and always responds to emails promptly making the whole application process easier.

I always choose Richard for all my buy to let application requirements which includes new mortgage applications,remortgage applications and further advances.

He has been superb at dealing with everything and I highly recommend him for your mortgage requirements.

Neil Jacob is one of the best mortgage advisors from Mortgage Works in my 9 years experience of property business. Thanks for your support and help.

Hit Gurung

I would definitely recommend The Mortgage Works. Frances Hall was exceptional, always just an email or call away. Over a period of 4-5 months I had offers accepted multiple times and Frankie was always there to assist and give impartial advice on the lending criteria. They have a good range of products with varying durations and interest rates for personal and company purchases, and Frankie was always available to share the latest rate matrix. I couldn’t imagine using anyone one else if the possibility arises again as they have very competitive rates in the market too and Frankie’s customer service is second to none!

I cannot recommend Laura highly enough. This was my 3rd mortgage application, and she made the process completely stress-free. What sets her apart is her incredible communication—she always replies to emails promptly and provides clear, relevant advice tailored to my situation. She explained every step in detail and ensured I had all the correct documentation ready to go. Thanks to her efficiency and expertise, she helped me secure the property without any unnecessary delays. I am so grateful for her time, patience, and professional guidance. If you are looking for a reliable advisor, look no further

wasted a lot of time. I was told that I had to do ID check before they start the application for me. I had to go to nationwide building society in Victoria personally. Which means that I had to take a day off to do that. Then I had to filling a mortgage schedule form with many property details etc. that was another days work. On the third day, he told me that he has done a credit check for me and my credit score was too low! I never had any credit issue before and I never missed any payments. Why did not he check my credit score before all that fuss made? Completely wasted three days of my time!