TMW are my go-to for all my mortgage needs for my small rental portfolio. Daniel was particularly helpful recently when I applied for additional lending. He carefully talked me through all options and... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Lydia was brilliant with her explanations of what was going on while she navigated a Portfolio Mortgage request. Nothing was too much trouble. Lydia did in a morning what others have taken days to do.... Toon meer
Bedrijf heeft geantwoord
Very good service received by Daniel Morris. Daniel was very clear and knowledgeable in presenting the available options for further borrowing. The lending process appears pretty smooth and efficient... Toon meer
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I had an excellent experience with Stephanie Bartlett. She was professional, knowledgeable and patient throughout the mortgage process. Stephanie clearly explained the available options, answered all... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over The Mortgage Works
Geschreven door het bedrijf
The Mortgage Works is the buy to let lender of Nationwide Building Society.
Whether you’re looking to purchase a new property, want to remortgage or need to borrow more, we’ve got a range of products and specialist staff to support you with your mortgage.
We’ve been providing buy to let mortgages since 1988, so you can be sure your mortgage will be with one of the most experienced lenders in the business.
Contactgegevens
Pipers Way, SN38 1NW, Swindon, Verenigd Koninkrijk
- www.themortgageworks.co.uk
4,6
Uitstekend
3K reviews
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Antwoord van The Mortgage Works
We are so pleased to hear that our team was professional and helpful, and that we clearly explained your options. Thank you for your kind words!
Gave me information needed and rang…
Gave me information needed and rang when said and kept me updated all along
30 juli 2026
Antwoord van The Mortgage Works
We're glad we could provide the information you needed and keep you updated. Thank you for your kind words!
Excellent service from Laura McBurney
Excellent service from my mortgage consultant, Laura McBurney. Process started on Monday morning with an initial consultation and by Friday morning I had a confirmed mortgage offer with the solicitor.
Laura is both professional and personable, and made the whole process stress free.
7 augustus 2026
Review zonder uitnodiging
Antwoord van The Mortgage Works
We're so pleased to hear about your excellent experience. It's wonderful to know that our mortgage consultant provided such professional and personable service, making the process stress-free and efficient.
Six months of excessive revert-to rate…
Six months of excessive revert-to rate interest incurred.
TMW do not understand their own underwriting policies.
Confusion reigns between teams.
Contradictory advice follows.
All while the client battles to get his own mortgage resolved.
I’m an organised professional landlord with all documents to hand.
TMW know better than my city’s Planning Deparment and Housing Officers, contradicting planning approvals and an HMO Licence in force…
Quite extraordinary people to try and deal with…
6 augustus 2026
Review zonder uitnodiging
Antwoord van The Mortgage Works
We appreciate you sharing your detailed feedback regarding your recent experience. We are truly sorry to hear about the difficulties you encountered with the revert-to rate interest, the confusion between our teams, and the conflicting information you received. We understand how frustrating it must be to navigate these issues, especially as an organized professional landlord. We are reviewing your comments to understand where we can improve our processes and communication to prevent similar situations in the future.
The mortgage advisor was very professional. …
The mortgage advisor was very professional and helpful. All apppointments were on time, by telephone and email comfirmation. Things were explained clearly and my personal lack of technical ability was taken into account. The whole process was quick and trouble free.
10 juli 2026
Antwoord van The Mortgage Works
We're so pleased to hear that your mortgage advisor was professional and helpful. It's great to know that appointments were timely and explanations were clear, making the process quick and trouble-free for you.
fast and efficient service
fast and efficient service. carly was very helpful and a pleasure to deal with.
5 augustus 2026
Antwoord van The Mortgage Works
We're so pleased to hear that you experienced fast and efficient service. We appreciate you sharing your positive feedback about our helpful team member!
Calling in regards to a product switch
The service in regards to a product switch was excellent from start to finish, Katie was thorough and attentive. I much appreciated how smooth the whole process was and my problem was solved within the phone call. I feel more at ease calling the centre with any future concerns, thank you again. I don’t normally send reviews but I feel as this was necessary.
6 augustus 2026
Review zonder uitnodiging
Antwoord van The Mortgage Works
We are so pleased to hear about your excellent experience with us! It's wonderful to know that the product switch process was smooth and that your problem was resolved efficiently. We truly appreciate your kind words and are glad you feel more at ease.
Beth Carter is a delight
Beth Carter dealt with my mortgage applications and has been incredibly helpful, quick to come back to you and a delight to deal with. Thank you.
6 augustus 2026
Review zonder uitnodiging
Antwoord van The Mortgage Works
We are so happy to hear about your positive experience with our mortgage application process. We appreciate you sharing your kind words!
Explained things clearly,listened very…
Explained things clearly,listened very well and was eager to help
29 juli 2026
Antwoord van The Mortgage Works
We're delighted to hear that our team clearly explained things and listened attentively. We appreciate your kind words about our eagerness to help.
Fantastic service from Daniel at TMW
Fantastic service from Daniel at The Mortgage Works. Clear advice, quick communication, and a genuinely supportive approach. He was calm, clear, and knowledgeable - making sure I understood all my options without ever feeling rushed or pressured.
Daniel’s professionalism and genuine care made a huge difference to what can be a stressful process. I’m very grateful for his support and highly recommend him.
5 augustus 2026
Review zonder uitnodiging
Antwoord van The Mortgage Works
We're delighted to hear about your positive experience with our team member. It's wonderful to know that you received clear advice, quick communication, and felt supported throughout the process. We're glad that you found the approach calm, clear, and knowledgeable, ensuring you understood all your options without feeling rushed or pressured. We appreciate your kind words about the professionalism and care provided, and we're pleased it made a difference during what can be a stressful time. Thank you for your high recommendation.
Antwoord van The Mortgage Works
We're delighted to know that you found our team to be very helpful and informative regarding our product selection. Thank you for your kind words!
Really friendly and helpful staff
Really friendly and helpful staff, who took the time to explain things so that I understood.
3 augustus 2026
Antwoord van The Mortgage Works
We're so happy to hear that our staff was friendly and helpful, taking the time to explain things clearly. Thank you for your kind feedback!
I am extremely disappointed with The…
I am extremely disappointed with The Mortgage Works and the way they handled my mortgage application.
The whole process took far longer than it should have, with constant delays and very poor communication. I felt like I was being led on for weeks, wasting my time while getting little to no meaningful updates. The experience was frustrating from start to finish and caused unnecessary stress.
I expected a much more professional and efficient service. Unfortunately, my experience was the complete opposite.
I would not recommend The Mortgage Works to anyone based on my experience.
4 augustus 2026
Review zonder uitnodiging
Antwoord van The Mortgage Works
We are truly sorry to hear about your frustrating experience with your mortgage application. We understand your disappointment regarding the delays and lack of communication you encountered. We are committed to providing efficient and professional service, and we regret that we fell short of your expectations on this occasion. Your feedback is invaluable as we continuously work to improve our processes and communication.
Antwoord van The Mortgage Works
We're so happy to hear that our customer service was helpful and awesome for you! We truly appreciate your kind words.
Less than 1 star Sent a BACS…
Less than 1 star Sent a BACS overpayment of £7500 29/7/26 Showed in my mortgage account account on 31/7/26 When checked again on 3/8/26 it had gone Same today 4/8/26 Where is my £7500
Checked Nat West payment was from cleared funds no issues with Nat West And not back in my bank account either Where is it?! Worried sick
4 augustus 2026
Review zonder uitnodiging
Antwoord van The Mortgage Works
We understand your concern regarding the missing overpayment. We appreciate you bringing this to our attention and we are actively investigating this matter to locate your funds.
Dealing with TMW direct was brilliant
Dealing with TMW direct was brilliant, wish I'd done it before, found it better not to have a broker stuck in the middle and I liked dealing with Nazim
2 augustus 2026
Antwoord van The Mortgage Works
We are so pleased to hear about your positive experience with us and that you found dealing directly to be beneficial. We truly appreciate your kind words.
very helpful
very helpful
explained everything in an easy to understand way
the whole process was excellent
30 juli 2026
Antwoord van The Mortgage Works
We're so pleased to hear that everything was explained clearly and in an easy-to-understand way. It's wonderful to know the entire process was excellent for you!
Excellent service very helpful
Excellent service very helpful
talked us though everything very friendly which makes things easier listen to what we wanted Excellent all round
30 juli 2026
Antwoord van The Mortgage Works
We're so pleased to hear that you received excellent service and found our team to be very friendly and helpful. It's wonderful that we could make things easier for you and listen to your needs. Thank you for your kind words!
Antwoord van The Mortgage Works
We're so pleased to hear that you received excellent service
Appaulling communication and service
Appaulling communication and service. Delayed the whole application process.
15 juli 2026
Antwoord van The Mortgage Works
We are concerned to hear about your difficult experience with our communication and the application process. We are actively reviewing your feedback to improve our services.
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