Had a great experience with The Pools. I qualified for their Bet £10 Get £20 offer and everything worked as expected. I initially couldn’t find the free bets, but support responded quickly and cl... Toon meer
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Lees wat reviewers zeggen
Great customer service! I had an issue with a missing £10 free bet from the Football Squares promotion. I contacted support and Sharon quickly checked my account and reissued it as a gesture of... Toon meer
Costumer service answering quick. Withdrawals are random. When I opened my account it was almost instant. Then I had to wait hour or 2. But when I messaged live chat it was pretty much done then.... Toon meer
Bedrijf heeft geantwoord
Simple and just like the Old Days, picking draws for the weekend could not be easier . Simple and very secure process setting up the account . Really easy process doing thePools . I wanted to j... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since 1923, The Football Pools has been thrilling players with the chance to win life-changing prizes. As the original home of football betting and one of the UK’s longest-running games, we’ve paid out billions in winnings to millions of players. Now known simply as The Pools, we combine decades of trusted heritage with exciting modern games. From the classic Football Pools and Gold Rush to our online casino and sports offering, there’s something for everyone, every day of the week. Join thousands of players who love our mix of skill, tradition and unbeatable value. Whether you’re playing for the nostalgia or the next big win, you’ll always find fair safe play, great offers and reliable service with The Pools.
Contactgegevens
Verenigd Koninkrijk
- Support@thepools.com
- www.thepools.com
4,4
Uitstekend
1K reviews
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Bot help useless & too long responding…
Bot help useless & too long responding much better when agent joined - well the 2nd agent Karen who resolved a long standing login issue quickly
27 februari 2026
Antwoord van The Pools
Hi Dave
We appreciate your feedback. We're sorry the bot was unhelpful, but we're glad the agent resolved your login issue quickly.
Best Wishes
The Pools
I not got my withdrawal plus it's took…
I not got my withdrawal plus it's took nearly 24 hours for id am still waiting have sent 6 IDs and still not confirmed me..Plus they can take 10 pound deposit and a bet but can't do withdrawal .
26 februari 2026
Antwoord van The Pools
HI Anthony
We regret you've had issues with your withdrawal and ID verification. We'll investigate the delays you've experienced. Thanks for bringing this to our attention.
We will be in touch as soon as possible.
I was assisted by Sharon who was customer support
I was assisted by Sharon who was extremely supportive and helpful she managed my situation fast and efficiently without any problems..great customer support
24 februari 2026
Review zonder uitnodiging
Antwoord van The Pools
We're happy to hear that you had such a positive experience from our Player Support Team! We appreciate you taking the time to share your feedback regarding the efficient and helpful assistance you received from Sharon.
It is a Lovely job your doing
It is a Lovely job your doing . God best you all. Lord prace xx
24 februari 2026
Antwoord van The Pools
We're happy to hear that you enjoyed your experience with us. We appreciate you taking the time to share your kind words and positive feedback! Looking forward to you returning to play.
Better communication about wins?
The chat line was helpful but your system of advising people of a win needs some improvement, I think. The email does not say how much - perhaps understandable, for security reasons - but your website does not make it all easy to see how much has been won. In the end it proved impossible until your chatline lady provided it for me.
24 februari 2026
Antwoord van The Pools
HI
We appreciate your feedback and are glad the chat line was helpful. We recognize that our system for communicating win details needs improvement. We'll review how we can make this information more accessible on our website. Thank you for bringing this to our attention.
Best Wishes
The Pools
Prompt helpful service. Received a quick reply to my enquiry…
Received a quick reply to my enquiry and it was sorted out in good time with helpful messages at each stage. Thank you.
18 februari 2026
Antwoord van The Pools
We appreciate you taking the time to share your positive experience from our player support team. We are happy to hear that our prompt response and helpful messages resolved your enquiry effectively.
So far everything has been great with…
So far everything has been great with ThePools, I have just come off a live chat with Stephen who was patient, polite and super helpful :)
23 februari 2026
Review zonder uitnodiging
Antwoord van The Pools
We're happy to hear that you had a great experience with Stephen! We appreciate your kind words regarding the assistance you received; it's wonderful knowing the support was helpful and patient. Thanks for your feedback.
Soon put through to a human
Soon put through to a human, via the chat box, who looked into my query and advised me how to proceed. All worked out well. Thank you/
23 februari 2026
Review zonder uitnodiging
Antwoord van The Pools
We're happy to hear that our player support team was able to help resolve your query through the chat box! Thank you for sharing your positive experience and for your feedback.
Having Real people !
21 februari 2026
Antwoord van The Pools
Thanking for taking the time and leaving such a great comment about your interaction with our player support team!
Antwoord van The Pools
We're happy to hear that you had such a positive experience with Lois. Thank you for your kind words and appreciation, looking forward to you returning to play.
Quality and Thoughtful Response
Bill, the person I spoke to was helpful, concerned only with my problem and professional and efficient.
20 februari 2026
Antwoord van The Pools
We're happy to hear that when you spoke with Brill, he was so helpful, professional, and efficient in resolving your issue. We appreciate your positive feedback and looking forward to you returning to play with us!
Antwoord van The Pools
We're happy to hear that we provided prompt replies to your query. Thank you for your positive feedback; we appreciate it.
Brill
Quick, polite, friendly and very helpful . We need more like Lois.
20 februari 2026
Review zonder uitnodiging
Antwoord van The Pools
We are so happy to hear that you had such a positive experience from Lois! It is wonderful to know our player support team was helpful and friendly.
Easy to renew
Easy to renew over the telephone Karen was very helpful. I was given advice on how to set up an account online.
20 februari 2026
Antwoord van The Pools
We're happy to hear that your renewal process was easy and helpful over the phone. We appreciate your positive feedback about Karen and that you found the advice useful for setting up your online account.
Issue
It took a week to get back to me about my issue but the matter appears to have been very satisfactorily sorted by your helpful customer service person
19 februari 2026
Antwoord van The Pools
We appreciate your feedback, and thank you again for taking the time to speak with me yesterday — it was great talking with you.
I needed to update my account
I needed to update my account.
Colette assisted me very efficiently.
Thank you
Good service
19 februari 2026
Review zonder uitnodiging
Antwoord van The Pools
We're happy to hear that the account update process was efficient and Colette in our Player Support Team was of great help. We appreciate you taking the time to share your positive experience with us. Thank you!
Antwoord van The Pools
Thank you for your feedback and for suggesting an app. This is currently a work in progress, and we’re excited to share more updates throughout the year.
Lois was so helpful because comp 73…
Lois was so helpful because comp 73 wasnt on website and today is Thursday
19 februari 2026
Review zonder uitnodiging
Antwoord van The Pools
We're happy to hear that Lois in our Player Support Team was so helpful assisting you with finding the comp on the website. We appreciate you bringing this to our attention!
Quick response and very helpful
Quick response and very helpful
19 februari 2026
Review zonder uitnodiging
Antwoord van The Pools
We appreciate your positive feedback and are delighted that our Player Support Team were able to respond to your query quickly and effectively.
Verification
I had a small problem and contacted the pools and they fixed it immediately.
Well done.
11 februari 2026
Antwoord van The Pools
We appreciate your positive feedback! We're happy to hear that we could resolve the issue promptly. Our Player Support Team is always ready to help and provide excellent service.
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