Had a great experience with The Pools. I qualified for their Bet £10 Get £20 offer and everything worked as expected. I initially couldn’t find the free bets, but support responded quickly and cl... Toon meer
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Lees wat reviewers zeggen
Great customer service! I had an issue with a missing £10 free bet from the Football Squares promotion. I contacted support and Sharon quickly checked my account and reissued it as a gesture of... Toon meer
Costumer service answering quick. Withdrawals are random. When I opened my account it was almost instant. Then I had to wait hour or 2. But when I messaged live chat it was pretty much done then.... Toon meer
Bedrijf heeft geantwoord
Simple and just like the Old Days, picking draws for the weekend could not be easier . Simple and very secure process setting up the account . Really easy process doing thePools . I wanted to j... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since 1923, The Football Pools has been thrilling players with the chance to win life-changing prizes. As the original home of football betting and one of the UK’s longest-running games, we’ve paid out billions in winnings to millions of players. Now known simply as The Pools, we combine decades of trusted heritage with exciting modern games. From the classic Football Pools and Gold Rush to our online casino and sports offering, there’s something for everyone, every day of the week. Join thousands of players who love our mix of skill, tradition and unbeatable value. Whether you’re playing for the nostalgia or the next big win, you’ll always find fair safe play, great offers and reliable service with The Pools.
Contactgegevens
Verenigd Koninkrijk
- Support@thepools.com
- www.thepools.com
4,4
Uitstekend
1K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van The Pools
We're happy to hear that you had a good experience with Player Support Team. Thank you for your positive feedback and choosing to play with us.
Antwoord van The Pools
We're happy to hear that you had a good experience with Player Support Team and they resolved your issue. Looking forward to you returning to play.
Change of name on account
Had to change my name on my account and Colette on the on line chat could not have been more helpful. Everything was done with ease and very quickly, very happy with my experience. Thank you great service 👍
18 februari 2026
Review zonder uitnodiging
Antwoord van The Pools
We're happy to hear that Colette was helpful when you needed to change your name on your account. We appreciate your positive feedback and are glad you were happy with the service. Thank you!
Very helpful Support Agent
Very helpful Support Agent (Julie). She followed up on my call and resolved the issue.
18 februari 2026
Antwoord van The Pools
We're happy to hear that Julie in our Player Support Team was helpful and the issue is resolved. We appreciate you taking the time to share your positive experience!
£20 is better than nothing been doing…
£20 is better than nothing been doing the pools for over 60years total winning
16 februari 2026
Antwoord van The Pools
Thank you for being a long standing and loyal player with us, we appreciate you leaving your positive review. You’ve actually won a cheeky few hundred pounds with us over time. Every win counts, and we hope there are plenty more to come.
Excellent.
Excellent response in sorting game issues from there dedicated consumer team, also a swift withdrawals system with withdrawal requests applied in a few hours or less.
10 februari 2026
Antwoord van The Pools
We're happy to hear that our Player Support Team provided excellent support in resolving your game issues. We're also glad you found our withdrawals timely. Thank you for your positive feedback!
Antwoord van The Pools
We're happy to hear that you had a great experience with our Player Support Team. We appreciate your positive feedback and the time you have taken to leave a review. Looking forward to you returning to play.
Great service.
15 februari 2026
Antwoord van The Pools
We appreciate you taking the time to share your positive experience, we are glad you enjoyed the site and the service you received from our Player Support Team. Looking forward to you returning to play.
get rid of the subscripion for the goal…subscripion
get rid of the subscripion for the goal rush people want to put it on but cant afford the subscripion charges .i used to love doing this but cant do it no more
8 februari 2026
Antwoord van The Pools
We appreciate your feedback regarding the subscription costs. Do you know you can now play Goal Rush on pay to play? Which means you can play one off games for £2!
The team resolved my query regarding…
The team resolved my query regarding missing spins quickly and efficiently.
13 februari 2026
Antwoord van The Pools
We're happy to hear that our team resolved your missing spins query quickly and efficiently. We appreciate your feedback and are looking forward to you returning to play.
Had a problem with free game loading
Had a problem with free game loading . Sharon was very helpful & ensured a satisfactory conclusion
13 februari 2026
Review zonder uitnodiging
Antwoord van The Pools
We're happy to hear that the issue with the game loading was resolved to your satisfaction with Sharon's support. We appreciate your positive feedback and are glad we could help!
Antwoord van The Pools
We appreciate you taking the time to share your positive experience. We're happy to hear our replies are fast and informative!
I still have to change my password…
I still have to change my password every time I use it. Can you have a look at my account please.
5 februari 2026
Antwoord van The Pools
We appreciate you bringing this to our attention. We're sorry you have to change your password so often. We have reached out via Email in order to gain an understanding on what has happened and to resolve this for you.
Very helpful staff and sorted out my…
Very helpful staff and sorted out my query quick and efficient
4 februari 2026
Antwoord van The Pools
We're happy to hear that Player Support Team were very helpful and sorted out your query quickly and efficiently. Thank you for your positive feedback!
Karen was very helpful!
11 februari 2026
Review zonder uitnodiging
Antwoord van The Pools
We're happy to hear that Karen was helpful and supported you. We appreciate your positive feedback!
Nice that you contact me about my…
Nice that you contact me about my update details.
11 februari 2026
Antwoord van The Pools
We're happy to hear that you appreciate us contacting you about your updated details. Thank you for your positive feedback; it means a lot to us.
Antwoord van The Pools
We're glad you enjoyed your experience with us! Thank you for sharing your positive feedback; we appreciate it a lot.
Always happy with the experience but…
Always happy with the experience but nowadays we have to rein our bills in wherever we can
10 februari 2026
Antwoord van The Pools
We're happy you enjoy your experiences with us and that you enjoy playing our games and speaking to our player support team!
Antwoord van The Pools
We're happy to hear that you had an efficient and professional experience with quick withdrawals and free plays. Thank you for your positive feedback, looking forward to you returning to play!
Antwoord van The Pools
We're glad you had a good experience on our site. Thank you for letting us know about your visit, looking forward to you returning to play!
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