The Progressive Building Society Reviews 135

A very helpful clerk.i had a matured bond and Natalie in the Enniskillen branch was very pleasant and explained clearly all the options available to me.

Fantastic experience from start to finish of Mortgage application. Andrea from the Glengormley office was brilliant in guiding us through the process and making everything go as smoothly as possible.
Many thanks
Chris

service agents Gareth ireeny and other lady with glasses were lovely regarding my first ISA

Great customer service, nothing is too much trouble and they explain all. A pleasure to do business in your Enniskillen branch.

The girls in the glengormley branch are superb very knowledgeable in their job, it will be sad to see Andrew leave tomorrow but I wish him all the best in head office. Keep up the good work.

The friendly & professional staff are extremely helpful and quality of service that is given is what makes them stand out and keeps us returning every time.

Friendly, staff. No pressure to sell products. Good day out for me.

The girls in the Enniskillen branch are so pleasant and excellent at their job. They take time to explain things, are patient and nothing is a bother. They put the 'personal' back into banking. I cannot recommend them highly enough, especially Emma.

I've been dealing with Rachel and her staff at the Derry branch for several years. On each occasion I'm impressed by the welcoming environment, the staff who are extremely helpful and efficient regarding my account and not forgetting the welcoming smile which is so important also.

Excellent, friendly staff

This organisation may be great when dealing in person, but I have found it truly hopeless when trying to open an account from a distance. After 7 weeks they have still not contacted my current ISA provider to effect a transfer of funds, such that my current provider now says that to transfer will incur a substantial penalty because Progressive failed to contact them within 30 days of my ISA maturing. Emails have gone unanswered so I am definitely going to avoid this organisation in future.

i cannot speak too highly of the very pleasant ladies who work in the Portadown branch. I phone the local branch and have the pleasure of speaking immediately to one of these ladies for whom customer care is a priority. i always feel welcome in the branch - no problem seems too trivial and my business is always carried out in the most professional and courteous way.

Nicola from Belfast branch was excellent. Thank you. Very thorough. Omagh branch are also superb to work with. I couldn't rate the Omagh branch staff high enough and it is due to them that I have such loyalty to Progressive. Keep up the great work.

Lorna and the rest of the Enniskillen team are just phenomenal! The level of customer service you receive in this branch is next to none. My account was opened by my parents when I was born and I have used them until today (31 years!). Everytime I went in they were always friendly and familiar. Sadly I have just closed my account as the interest rate has dropped too much compared to other savings accounts. I am genuinely sad to leave but will definitely be back if the interest rate increases.

We took out our mortgage 10 years ago this month and from start to finish the process has been great. Anyone we have worked with has been excellent. Our first contact was Melanie who retired 2 years ago then we had Jane both from the Coleraine branch. They both have been very helpful when we wanted to increase payments, overpay, take out a new deal or with any general queries. I can happily say with all their help we are now officially mortgage free. Thank You

Great to be able to walk into a building and talk to someone. Staff were very helpful and helped me fill in the necessary forms and provide me with all the necessary information

Couldn’t recommend the Ballymena branch of Progressive Building Society highly enough! Wendy was so helpful, and talked us through all the options for a mortgage, gave advice and got everything processed really quickly for us.

Couldn’t ask for more. Wendy the manager of the Ballymena branch and all her team were always helpful and put through our large mortgage in record time. She devoted many an afternoon entirely to us even during a busy time of year, staying late when necessary! We went to the Progressive upon recommendation from others, and we would definitely pass that recommendation on!

I opened an Online Fixed Rate Bond account today and was very impressed with how quick and straightforward the process was. All in all the account was set up within minutes and I was able to transfer the funds over. Confirmation email was received promptly.

Called into Newtownards branch today to enquire about transferring a Cash ISA from another provider.
Immediately impressed by open layout of office that allowed face to face interaction that’s much missed these days.
The lady dealing with me was courteous and extremely helpful, knowledgeable about the subtleties of ISA allowances and made the process effortless.
Probably the most productive ten minute interaction I’ve had with any financial institution.