The Progressive Building Society Reviews 135

Our mortgage advisor Louise bleakley. She was personable, knowledgeable and a pleasure to deal with. She took the stress out of the entire process and kept us informed throughout. Superb and could not recommend her enough. Thank you so very much!

Jane from the Coleraine branch was absolutely exceptional! a real joy to work with, she helped us with every step of the process and made the whole thing simple for us! Jane is so pleasant and professional and a great asset to your team !

A very helpful building society and nothing is ever a problem.
Nicole was a fantastic help with my query and a super fast reply and turnaround.
110% - 5 stars from me.

The staff in Ballymena branch were so helpful and pleasant. They were able to carry put my wishes re accounts with no hassle. The whole process was very quick and easy!

Experienced an error when trying to open a savings account. Logged this to Customer Support.
Received callback next day and error was sorted by Michele.
Apparently, their system didn't like me using a # in the Account Name.
Many thanks Michele.

Rachel was great in helping us get sorted. Easy to communicate with and answered any questions we might have had. Would highly recommend her to anyone looking for mortgage help.

We wish to thank Progressive, Ballymena branch for their expert financial advice to me over the past 25 years. They always took time to get to know our individual situation and tailor their advice accordingly.

Sorting out daughter's finances before she leaves for Uni in GB. Ballymena branch staff are efficient, professional and discreet, everything a bank should be. Always putting the customer first. Great place to do business. Couldn't praise them enough for their helpful and considerate attitude to customers. Other high street banks could learn so much from them!

I’ve just completed my remortgage with Progressive and could not be happier with the service.

Nicky has been absolutely outstanding throughout the whole process. She is professional, approachable, and consistently went above and beyond to keep things moving smoothly. This is the second time she has looked after us, and her excellent customer service was a big factor in choosing Progressive again.

Kerry also provided clear guidance on payment dates at an important stage, and her help was very much appreciated too.

It’s rare these days to find this level of personal, attentive service - Progressive should be very proud of the support their team delivers. Highly recommended.

The professionalism,efficiency and friendliness ot the staff in your Lisburn office. First class.

Jane at the Progressive branch in Coleraine was fantastic from start to finish.

The customer advisor I had, Louise, was fantastic from start to finish, very professional but very personable at the same time. The progressive as a company worked with me very quickly and effectively to resolve the issue I was having. 10/10 would recommend

Absolutely useless website. Can't contact them in any useful way as their opening hours are 9-5 M-F. I've been trying to transfer my savings for a week now and my money is still being held hostage by them. Not worth the hassle.

Called into the glengormley branch so lovely the staff Emma was really helpful and was training Zoe at the time got my business done very efficiently and quickly have recommended this office to my friends and family

I’ve been a customer with The Progressive for many years after our self build. We recently completed an application for addition borrowing and Louise made the process so straight forward. Everything was taken care of. I honestly believe The Progressive has the best customer service out of all the banks or building societies I’ve ever used.

Helen Dobson was excellent, very helpful and friendly and assisted with an issue caused by their antiquated website

Alison in the Lisburn branch has been so kind and helpful at a very difficult time (family bereavement), she made everything so straightforward, very much appreciated.

I have been a customer for many years and always welcomed with a friendly smile and helpful manner from all the Team , we need this level of service offered in more places in the City, keep up the great work.
HELP MAKE LISBURN GREAT AGAIN ! 😀

Pamela Parkins has managed my mortgage account for many years, including most recently during July 2025.

Pamela’s professionalism and service levels are outstanding, reflected, at all times , in her proactive and solutions focused approach, her knowledge of the mortgage products, strong communication skills, and overall helpfulness. Pamela is a real pleasure to deal with.

Louise was excellent. A really helpful and straightforward experience.