The Progressive Building Society Reviews 135

Very helpful staff and came back to me when he said he would

David Andrews was excellent and extremely professional and helpful. Got my mortgage switched to my new direct debit account within minutes and made the call seemless

I spoke to a person that I could understand and they answered within a few rings. I need say no more.

I'm a new online savings customer with my first transfer payment in today (Rainy Day Acct). What a good impression Katie (Online Savings) made on me of her Belfast Bldg Scty. I didn't expect making numerous phone calls - each answered by a very cheerful, welcoming Katie who calmly, with her savings knowledge, answered all my queries, leaving me with no doubts. Thank you Katie, you're a 'front of house' credit and your managers should be proud.

Dan helped me set my account up, he was very friendly and polite, so easy thanks dan and i look forward to saving with progressive

1) I was very impressed with the speed of responding to my queries:
2) Politeness and patient helpfulness from Dean, who was at the other end of the phone.
3) All in all a positive experience for the excellent customer service.

Dean One of Progressive Online Savings team, was especially helpful in getting me set up.
On the downside, I found the automated application cumbersome and perhaps unnecessary. There's got to be a better way.

I noticed people were having problems opening savings accounts online with progressive but I thought I'd give it a go what with a 7% interest rate, glad to say it was straight forward and completed in about 10 minutes without any trouble.

The assistant was able to sort my issue very quickly and efficiently

Dean of the Online Savings Team was patient and very helpful assisting me in setting up my account, spending time to thoroughly explain the process in detail, backing it up with email communication. Many thanks to him and Michelle in the team, well done.

Had to contact support team spoke with Dean who was excellent very helpful and knowledgeable. Could not be more pleased with his service

This doesn’t really seem progressive at all.
I signed up for the 7% saver online and couldn’t complete my registration as the ID upload didn’t display.
I thought mobile would be better as they are ‘progressive’… but somehow it was much worse.

I’ve now had to send a picture of my passport and a selfie. This was requested via the support case or alternatively an email. There is no sign of a retention policy or encryption for these documents, which is a personal information concern.

Still awaiting my account to be opened. So far, it’s been a pretty poor experience.

Approached the progressive regarding self build mortgage.
Very helpful from the off set and provided professional service from the start. Any questions were answered thoroughly and all relevant information provided. Staff always very friendly and approachable. A big thank you to Andrea and Wendy in the glengormley branch for all their help and easy journey securing our self build mortgage.

Clear guidance and a prompt solution to my query

I was guided by their website to seek support from a Progressive Building Society representative. I phone the supplied number and spoke with Amy.
I explained the situation and my need and Amy resolved the matter within a minute. Amy explained that the adjustment she had made would take a short while to be reflected in their online portal so we then had a short and friendly chat about Belfast after which, I was able to log back in and complete my need. Thanks Amy and thanks Progressive Building Society.

I raised a query on line and not long after I was phoned up. Dean sorted my problem quickly, efficiently and professionally. Very impressed.

I was having a few issues trying to open a new savings account and couldn't get past certain points.
Dean the customer service advisor initially talked me through the stages but when the issues continued he arranged for the set up to be completed remotely and kept me informed each step of the way.
Cannot fault the service and support I received from Dean. Made what could have been a very frustrating time very simple, for me anyway.

When logging in this comes up: "For security reasons, you have to connect Salesforce Authenticator to your account. The app sends a notification"
This cost £19 a year. Seriously they wanted £19 for me to login.

GOT A CALL FROM THEM TURNS OUT THAT WAS A CON. IT WAS WRONG AUTHENTICATOR APP

Excellent friendly service from knowledgeable staff. Elaine from the Ballymena branch was very helpful and accommodating to sort out my requests.