The Progressive Building Society Reviews 135

We have been working with Nicola K from progressive for the last number of months and she’s has been amazing. So helpful, always on the end of the phone.

Easily understood my problem and solved it with minimum fuss

Dean was great at sorting my login problem. Thanks.

Dean was very pleasant, polite and professional. He answered my query easily and was helpful and informative.

I was at my wit's end. Due to circumstances beyond my control I needed to remortgage my house. My original mortgage lender wasn't giving me a lot of confidence that I would qualify. A colleague at work told me that her mum was an underwriter for The Progressive Building Society. I asked my colleague would her mum be willing to ring me for some advice. She did more than that and called me that night and made a phone call to one of her work colleagues, Louise Bleakley who is a mortgage advisor for the Progressive. She contacted me the following day, took my details and started the ball rolling. She held my hand the whole way through the process and gave me great advice. Six weeks later my mortgage application is being completed. From start to finish the process was made easier by the professionalism of all I came into contact with at the Progressive including the legal team. Cannot thank everyone enough or recommend them highly enough. They are superb. Fantastic team, helpful, professional and friendly.

Diana in Omagh Branch dealt with my query. Diana was excellent

Was in omagh branch an was speaking with (Shania breen)an she was absolutely excellent fantastic customer service got me sorted with what I was looking for and was super friendly an soo helpful really brilliant at her job couldn’t fault her at all a real asset to the branch

Great building society. Opened a saver act 7% for 1 year. Easy to use. Great rate. Contacted customer service and quick response on phone. Dean ws very helpful. Everything sorted out and resolved. Recommend Progressive. Thankyou ☆☆☆☆☆

Louise was a lovely person very easy to deal with and helped me find the solution that suits us the most

Very helpful & patient when phoned with a technical problem.

Excellent response. Timely , efficient and friendly. Perfect.

ONG Progressive building society are absolutely brilliant. I’ve got completely confused about my account and the gentleman at Progressive sorted it out perfectly for me - 10 out of 10 for wonderful customer service 

Problem resolved immediately, I appreciate getting a follow up call so quickly

Spoke to Katie and she was so helpful and so knowledgeable about the details I was enquiring about.

I had an excellent experience with my mortgage advisor (Louise Bleakley) at Progressive. She was friendly, professional, knowledgeable, and incredibly supportive throughout the entire process. Everything was explained clearly, all my questions were answered promptly, and I always felt confident I was getting the best advice for my situation. The whole experience was smooth and stress-free. I would highly recommend Progressive and particularly Louise to anyone looking for expert guidance.

Having difficulty with logging on to electronic banking and support staff member Dean resolved the problem very readily. The issue required a callback, which Dean took the trouble to do, and although the resolution was quite simple, Dean was helpful, patient and courteous, as were the telephone 'reception' staff. This has been the case with all my interactions with Progressive, and encourages customer loyalty. Much appreciated.

We recently took a new mortgage with the progressive, we spoke to Jane Steen (Coleraine branch) she was was nothing short of AMAZING she made every step of the way so simple and easy nothing was too much!!
Thank you so much Jane

Prompt service. Pleasant staff member.

I got to speak to a person in customer support, my issue was solved quickly, so refreshing. Dean was super helpful.

Whilst visiting the Ballymena Branch we have experienced the highest level of customer service. All members of staff are warm and friendly, and always ensure our needs are met.
The branch manager ensured our mortgage process was a positive experience and supported us throughout. The service we received has encouraged us to recommend Progressive to other potential customers in the future.