I have spent thousands with this company whilst renovating my house. Beautiful fabrics and wallpapers, wish I could say the same about their customer service!!! To be clear this was about responsiven... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Had been looking for a linen bedding set for a while but not wanting to pay £300. Found exactly what I was after at The Pure Edit; natural duvet cover super king with 2 pillows for under £70 inc p&p.... Toon meer
Bedrijf heeft geantwoord
Beautiful Roman blinds, wonderful quality. Did need to spend some time adjusting the cords on the back to make them hang symmetrically, but I was sent detailed instructions of how to do so.
Bedrijf heeft geantwoord
Beautiful fabrics with the most gorgeous designs, patterns, stripes, plains - everything- fabulous quality at very affordable prices. I’m struggling to choose which to have for our lounge curtains and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over The Pure Edit
Geschreven door het bedrijf
The home of sustainable style 🌱
Hello, we’re The Pure Edit.
Relaxed home furnishings that are serious about the planet.
Considered at every step – from our natural and recycled materials to our carefully chosen partners and low-impact processes – our collection is shaped by our commitment to doing things properly.
We’re not perfect (we’re only human), but we are passionate. About our customers, our people, and our planet.
There is still work to be done and we strive to do better each and every year as we work hard towards our sustainability goals.
Contactgegevens
Verenigd Koninkrijk
- 0330 055 2996
- customercare@thepureedit.com
- www.thepureedit.com
4,2
Goed
434 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Antwoord van The Pure Edit
Hi Sally,
Thank you for your review, we're delighted to hear your positive feedback on our service and fabrics.
Thank you for choosing The Pure Edit.
Antwoord van The Pure Edit
Hi Robb,
Thank you for your review. We're pleased to hear such positive feedback!
Thank you for choosing The Pure Edit.
Antwoord van The Pure Edit
Hello Alison,
Thank you for taking the time to leave us a review, we're delighted to hear that you are happy with our fabric.
Thank you for choosing The Pure Edit.
Great curtains
Great curtains, well worth the wait. Lovely fabric, well made and nicely finished.
24 juni 2024
Antwoord van The Pure Edit
Hello Sarah,
Thank you for taking the time to leave us a review.
We're delighted to hear you're happy with your finished curtains!
Thank you for choosing The Pure Edit.
Antwoord van The Pure Edit
Hi Sandra,
Thank you for your review, we're delighted to hear you're satisfied with our wallpaper and service. Thank you for choosing The Pure Edit
Antwoord van The Pure Edit
Hi Sheila,
Thank you for your feedback, we're delighted to hear you're satisfied with the service you have received.
Many Thanks, The Pure Edit team
Very impressed with the samples I…
Very impressed with the samples I chose, speedy delivery and no charge. I ordered the wallpaper and some cushions they were also delivered within a couple of days. Love the paper and the fabric of the cushions.
19 juni 2024
Antwoord van The Pure Edit
Hi Carole,
Thank you for the wonderful 5* review.
It sounds like you had a really positive experience with both the samples and the products you ordered. It's great that they arrived so quickly and that you're pleased with the quality of the wallpaper and cushions.
We hope you enjoy your new decor and look forward to you shopping again with us in the future.
Best Wishes,
Millie
Stunning fabric and great quality…
Stunning fabric and great quality cushions for my bedroom
20 juni 2024
Antwoord van The Pure Edit
Dear Natalie,
Thank you for your wonderful feedback! We're thrilled that you found the fabric stunning and the cushions of great quality for your bedroom. Our team are delighted to hear that the delivery was prompt and added to your positive experience.
We look forward to you shopping with us again in the future.
Best wishes,
Millie
Beautiful curtains
I ordered a large pair of made-to-measure pencil pleat curtains and matching cushion for a bedroom. They arrived within the stated time, and the fabric, make, and fit are wonderful. Thank you Pure Edit team!
10 juni 2024
Antwoord van The Pure Edit
Hi Annie,
Thank you very much for your wonderful 5* review!
We're delighted to hear that you're so pleased with the made-to-measure pencil pleat curtains and matching cushion you ordered for your bedroom. It's wonderful to know that they arrived on time and that you're impressed with the fabric, craftsmanship, and fit.
We appreciate your feedback and hope you continue to enjoy your new additions to your bedroom decor.
Best regards,
Millie
Fabric samples
Samples arrived quickly and are beautiful. The fabric is good quality and just the design we were looking for . Thank you
19 juni 2024
Antwoord van The Pure Edit
Hi Janet,
Thank you for your positive feedback and 5* review!
We're thrilled to hear that the fabric samples arrived quickly and that you find them beautiful. It's fantastic that they meet your design expectations and are of good quality.
If you have any further questions or need assistance, feel free to reach out. We appreciate your support!
Best regards,
Millie
Good website and product
17 juni 2024
Antwoord van The Pure Edit
Hi Carol,
Thank you for your feedback!
We're delighted to hear that you found our website user-friendly and that you're pleased with the product. If you have any questions or need further assistance, feel free to reach out.
We look forward to you shopping with us again in the future.
Best regards,
Millie
Ordered four different cushions after…
Ordered four different cushions after receiving samples - great service and cushions look lovely!
6 juni 2024
Antwoord van The Pure Edit
Hi Lisa,
Thank you for your fantastic 5* review.
We're thrilled that you had a great experience ordering our cushions after receiving samples.
We look forward to you shopping with us again in the future.
Best regards,
Millie
Lovely quality fabric.
Fabric was lovely quality and very quick delivery.
I would highly recommend.
6 juni 2024
Antwoord van The Pure Edit
Hi Deborah,
Thank you for your wonderful feedback! We're thrilled to hear that you are pleased with the quality of our fabric and the quick delivery.
Your recommendation means a lot to us. If you need anything else, please feel free to get in touch.
Best Wishes,
Millie
Excellent product but disappointing paperwork and advice.
The curtains ordered were excellent quality, well made and well packaged. However..I had to telephone to request an email acknowledgment of my order. The emailed response from Pure Edit as to when I might expect delivery proved to be incorrect…a week day in half term - which meant I didn’t go to visit my daughter and granddaughter but the curtains were not dispatched and didn’t arrive until the following week.
3 juni 2024
Antwoord van The Pure Edit
Hi Molly,
Thank you for your kind words! We're pleased to hear that you found our service helpful and that your samples arrived quickly. If you need any further assistance, please don't hesitate to reach out.
We're excited to assist you with your future purchases!
Best Wishes,
Millie
Great customer experience
Lovely range of fabrics, great customer service and speedy delivery.
I ordered a Roman blind which I’m very happy with and then decided to make some cushion covers. On the website fabric is listed in meter lengths but a quick e mail was all that was needed to place an order for some 1/2 meter lengths of various patterns.
Will definitely order from Pure Edit again and have recommended the company to friends and family.
31 mei 2024
Antwoord van The Pure Edit
Hi Jane,
Thank you so much for your wonderful review! We're delighted to hear that you enjoyed our range of fabrics, customer service, and speedy delivery. It's fantastic to know that you are happy with your Roman blind and that our team could assist you with ordering the fabric lengths you needed for your cushion covers.
Your recommendation to friends and family means a lot to us, and we look forward to serving you again soon.
Warm Regards,
Millie
Antwoord van The Pure Edit
Hi,
Thank you for the wonderful 5 star review!
We are thrilled to hear that you are so pleased with your fabric and the quality exceeded your expectations.
We're excited to assist you with your future purchases!
Best Wishes,
Millie
Great opportunity to try fabrics in…
Great opportunity to try fabrics in situ. In my case I was choosing a too light palette.
Quick delivery. Good quality.
30 mei 2024
Curtain fabric order …
Ordered curtain fabric on line 1 week ago and had confirmation of order and payment taken from cr cd . .still not received so rang this morning only to be told fabric not in stock and they didn’t know how I’d been able to order on line . Was then told it could be back in stock in about 10 days but no certainty.i asked for refund and cancelled order . Very disappointed as fabric was exactly right colours etc . More annoying that it wasn’t in stock when I placed order .
13 juni 2024
Antwoord van The Pure Edit
Hello C Taylor
I am so very sorry that we have let you down on this occasion and I can see how it has happened.
At the same time, to help with growing demand, we have also had a new system installed, and life has been tough with some bugs and glitches. The business has expanded very quickly and we have experienced some growing pains.
On rare occasions fabric stock can show as being available, that for whatever reason isn't suitable for fulfilment, and we have to disappoint customers. This is one of those situations and we have made the situation worse by being unable to come back to you quickly enough to let you know - worst of all you had to call us first to see what had happened to your order....
This is unusual for our team who are proud to go above and beyond but we've all been sinking a little lately - fortunately we are past the worst, the system is starting to improve and we've added to our team.
It's fair to admit our service hasn't met our own high expectations recently but we are getting closer to getting back to previous levels.
If ever we get a poor review, and it can happen, I'm usually quick to defend us, but honesty is paramount, and in this instance we did slip up and we are really sorry for that.
We do have a shipment of Nimes Shell on the way, and if you don't find an alternative quickly enough please let us know if you do wish to reinstate the order.
If you wish to contact me about your experience or need any help please contact me directly at steve@thepureedit.com
Sincere apologies again and have a lovely weekend.
Best regards Steve
Founder
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