I have spent thousands with this company whilst renovating my house. Beautiful fabrics and wallpapers, wish I could say the same about their customer service!!! To be clear this was about responsiven... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Had been looking for a linen bedding set for a while but not wanting to pay £300. Found exactly what I was after at The Pure Edit; natural duvet cover super king with 2 pillows for under £70 inc p&p.... Toon meer
Bedrijf heeft geantwoord
Beautiful Roman blinds, wonderful quality. Did need to spend some time adjusting the cords on the back to make them hang symmetrically, but I was sent detailed instructions of how to do so.
Bedrijf heeft geantwoord
Beautiful fabrics with the most gorgeous designs, patterns, stripes, plains - everything- fabulous quality at very affordable prices. I’m struggling to choose which to have for our lounge curtains and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over The Pure Edit
Geschreven door het bedrijf
The home of sustainable style 🌱
Hello, we’re The Pure Edit.
Relaxed home furnishings that are serious about the planet.
Considered at every step – from our natural and recycled materials to our carefully chosen partners and low-impact processes – our collection is shaped by our commitment to doing things properly.
We’re not perfect (we’re only human), but we are passionate. About our customers, our people, and our planet.
There is still work to be done and we strive to do better each and every year as we work hard towards our sustainability goals.
Contactgegevens
Verenigd Koninkrijk
- 0330 055 2996
- customercare@thepureedit.com
- www.thepureedit.com
4,2
Goed
434 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
One can't improve on perfection!
When the courier delivered the curtains in a large, substantial box, I was almost afraid to open it. I had been searching for curtains for my bedroom window for several months on and off. Seems like such a gamble placing a large order from a relatively small sample of material. I'd ordered samples from several companies. I need not have worried. I took the curtains from the box and was immediately struck by the quality of the material, lining and sewing. They are beautifully made. I love them. I had a couple of minor queries prior to ordering and it was no problem to speak to a member of staff. I would not hesitate to recommend this company. Thank you so much!
20 november 2024
Antwoord van The Pure Edit
Hello Judy,
Thank you for taking the time to write us a review.
We're delighted to hear that you are happy with your finished curtains and your vision came to life! Thank you for your kind words on our service and quality.
We hope to work with you again on future projects,
Many thanks,
The Pure Edit
Easy ordering
Easy ordering. Arrived on time, duvet and pillow cases in a lovely cotton bag, which I will use to Alway keep them in. Beautiful cotton lovely colour. Very very happy with my order and Yes I will be ordering more in future.
Thankyou
9 december 2024
Antwoord van The Pure Edit
Hello Jan,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're satisfied with your bedding.
We look forward to working with you on future projects.
Many Thanks from The Pure Edit team.
Antwoord van The Pure Edit
Hello Hilary,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're happy with your fabric!
We look forward to working with you again on future projects.
Many thanks,
The Pure Edit Team
Good quality items!
22 november 2024
Antwoord van The Pure Edit
Hello Bernadette,
Thank you so much for taking the time to leave us a review.
We're delighted to hear how happy you are with your order.
We look forward to welcoming you back!
Many thanks,
The Pure Edit Team
Lovely duvet set
Lovely duvet set and bonus that no ironing is needed. Customer service was excellent when I encountered courier issues. Thanks
27 november 2024
Antwoord van The Pure Edit
Hello Stacey,
Thank you for taking the time to leave us a review.
We're delighted to hear how happy you are with your duvet set and the service we've provided.
We look forward to working with you again in future.
Many thanks,
The Pure Edit Team
Great colour great coverage great price…
Great colour great coverage great price very pleased.👍
18 november 2024
Antwoord van The Pure Edit
Hello Bernard,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're satisfied with your order.
We look forward to working with you on future projects!
Many Thanks from The Pure Edit team.
Pondicherry wallpaper
Firstly the images of the wallpaper are true, the delivery was prompt- received well within the quoted timeframes. Really lovely quality paper, so pleased with it, would definitely purchase from The Pure Edit in future.
18 november 2024
Antwoord van The Pure Edit
Hello Justine,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're satisfied with our website, delivery and wallpaper selection.
We look forward to working with you on future projects.
Many Thanks from The Pure Edit team.
Amazing service and high quality…
Amazing service and high quality products very happy
28 november 2024
Antwoord van The Pure Edit
Hello,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're satisfied with our service and range.
Merry Christmas from The Pure Edit team.
Antwoord van The Pure Edit
Hi Kate,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're satisfied with our range.
Merry Christmas from The Pure Edit team.
Perfect curtains
Really lovely quality curtains at a fantastic price I chose the ready made ones love them and they were delivered quickly JUST PERFECT
14 november 2024
Antwoord van The Pure Edit
Hi Joan,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're pleased with your new curtains!
Merry Christmas from the team at The Pure Edit.
Antwoord van The Pure Edit
Hi Lisa,
We're delighted to hear you're satisfied with our fabric, pricing and service! If you require any further assistance, please don't hesitate to reach out. Happy decorating!
Merry Christmas from the team at The Pure Edit.
Beautiful bedding
Had been looking for a linen bedding set for a while but not wanting to pay £300. Found exactly what I was after at The Pure Edit; natural duvet cover super king with 2 pillows for under £70 inc p&p. Was a bit skeptical but it’s the comfiest bedding I’ve ever slept in and looks wonderful. Delivery took about a week and was really well packaged. Will definitely be buying from here again.
18 november 2024
Antwoord van The Pure Edit
Hi Lim,
Thank you for taking the time to write us a review at The Pure Edit.
We're delighted to hear you finally found the bedding you were searching for!
Merry Christmas from the team at The Pure Edit.
My experience was made even better by…
My experience was made even better by the regular delivery updates.
Highly recommended.
Many thanks
22 november 2024
Antwoord van The Pure Edit
Hi Steve,
Thank you for taking the time to write us a review on our service. If you require any further assistance, we'd be happy to help.
Merry Christmas from the team at The Pure Edit.
Antwoord van The Pure Edit
Hi Paul,
Thank you for the positive review on our communications and product. If you need any further assistance, please do not hesitate to reach out.
Merry Christmas from The Pure Edit team.
Lovely fabric delivered quickly
19 november 2024
Antwoord van The Pure Edit
Hi Kate,
Thank you for taking the time to write us a review. We're delighted to hear you're happy with our fabric and delivery process. If you need any further assistance, please do not hesitate to reach out,
Merry Christmas from the team at The Pure Edit.
Antwoord van The Pure Edit
Hi Paulina,
Thank you for taking the time to write us a review, we're delighted to hear that you'd be happy to recommend us! If you need any further assistance, please do not hesitate to reach out.
Merry Christmas from the team at The Pure Edit.
Lovely quality paint at a very…
Lovely quality paint at a very reasonable price. Took a while to arrive though, and came in 3 smaller tins rather than a large one.
20 november 2024
Antwoord van The Pure Edit
Hi Ruth,
Thank you for taking the time to write us a review.
We apologise for the inconvenience of sending three smaller tins and the delays you experienced receiving your order. We experienced extremely high volumed of orders during the sale and our fulfilment team sent out multiples of smaller tins to complete orders as fast as possible.
We're delighted to hear you're happy with both the price and quality of the paint and hope you choose The Pure Edit for future interior projects.
Merry Christmas from The Pure Edit team.
Honestly wouldn't order from here again…
Honestly wouldn't order from here again took ages for it to come. When it did they put the wrong labels on the pain so I've used them and after I've realised one is chipping so I've used the wrong paint on the wrong stuff how do I know I'm not an expert in paint I used as it was labeled
20 november 2024
Antwoord van The Pure Edit
Hi Natasha,
Thank you for taking the time to write a review of your experience with The Pure Edit.
During the paint stock clearance, we received an unprecedented number of orders and, unfortunately, our manufacturing facility could not keep up with demand and some manual labelling errors occurred. For this, we are extremely sorry and do hope this has not inconvenienced you greatly.
Looking into your communications with our customer care team, I understand we were awaiting response from yourself as to how best to resolve the issue for you. If you still require assistance from our team, please do not hesitate to reach out to us.
Thank you and Merry Christmas from the team at The Pure Edit.
It has been such a pleasure dealing…
It has been such a pleasure dealing with The Pure Edit. Order arrived on time and carefully packed. I chose some beautiful wallpaper and matching cushion covers and everything exceeded my expectations. Thank you - I’ll be back!☺️
19 november 2024
Antwoord van The Pure Edit
Hi Jennifer,
Thank you for your glowing review! We're happy to hear that you love your wallpaper and cushions as much as we do. Thank you for your custom and we look forward to welcoming you back again in the future.
Merry Christmas from the team at The Pure Edit.
Excellent paint product and excellent…
Excellent paint product and excellent customer service operatives. Thank you.
18 november 2024
Antwoord van The Pure Edit
Hi Donna,
Thank you for taking the time to write a review of your experience with us. We're delighted to hear you are happy with our paint and customer care. If you require any further assistance, please do not hesitate to contact us.
Merry Christmas from the team at The Pure Edit.
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