I have spent thousands with this company whilst renovating my house. Beautiful fabrics and wallpapers, wish I could say the same about their customer service!!! To be clear this was about responsiven... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Had been looking for a linen bedding set for a while but not wanting to pay £300. Found exactly what I was after at The Pure Edit; natural duvet cover super king with 2 pillows for under £70 inc p&p.... Toon meer
Bedrijf heeft geantwoord
Beautiful Roman blinds, wonderful quality. Did need to spend some time adjusting the cords on the back to make them hang symmetrically, but I was sent detailed instructions of how to do so.
Bedrijf heeft geantwoord
Beautiful fabrics with the most gorgeous designs, patterns, stripes, plains - everything- fabulous quality at very affordable prices. I’m struggling to choose which to have for our lounge curtains and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over The Pure Edit
Geschreven door het bedrijf
The home of sustainable style 🌱
Hello, we’re The Pure Edit.
Relaxed home furnishings that are serious about the planet.
Considered at every step – from our natural and recycled materials to our carefully chosen partners and low-impact processes – our collection is shaped by our commitment to doing things properly.
We’re not perfect (we’re only human), but we are passionate. About our customers, our people, and our planet.
There is still work to be done and we strive to do better each and every year as we work hard towards our sustainability goals.
Contactgegevens
Verenigd Koninkrijk
- 0330 055 2996
- customercare@thepureedit.com
- www.thepureedit.com
4,2
Goed
434 reviews
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Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Antwoord van The Pure Edit
Hi Faye,
Thank you for taking the time to leave us a review.
We're delighted to hear that you are satisfied with the quality of our products,
We look forward to welcoming you back.
Many thanks,
The Pure Edit team.
Received bedding double and king .. not impressed bedding was exemley creased.. colour to light hoped it would look ok, I was wrong. I would never by bedding in that condition in the shops.. 👎
Received bedding double and king ..not impressed, very poor condition badly creased
7 januari 2025
Antwoord van The Pure Edit
Hello Antonia,
We apologise that your bedding arrived creased. This should have been inspected internally before it was shipping, so for this I can only apologise.
All of our bedding is returnable so if you wish to, you can return the bedding to us.
Many Thanks,
The Pure Edit team
Super quality products
Super quality products, the curtains were amazing value in clearance but we'll be coming back for some more fabrics in the future.
17 januari 2025
Antwoord van The Pure Edit
Hello,
Thank you for taking the time to leave us a review.
We're delighted to hear you're happy with your curtains!
We look forward to welcoming you back :)
Many thanks,
The Pure Edit team.
Antwoord van The Pure Edit
Hello Helen,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're happy with your chosen fabric and the delivery you received.
We look forward to welcoming you back!
Many thanks,
The Pure Edit team.
Lost/misplaced/forgot my order during…
Lost/misplaced/forgot my order during your office/factory move in January 2025
16 januari 2025
Antwoord van The Pure Edit
Hello Viv,
We apologise for the delay you experienced on your fabric order.
Your order was placed after the cut off date in December however we did encounter delays in January which will have delayed your order further, which we sincerely apologise for.
We hope that you're happy with your fabric and this experience hasn't deterred you from working with us again in the future.
Thank you for choosing The Pure Edit.
Good company, good and well-made product
The web selections were many and varied, thus giving a wide choice. The order process was straightforward, and the note regard delivery timescale was clear. All was fine upon delivery and the items themselves were of excellent quality. A good company to deal with.
15 januari 2025
Antwoord van The Pure Edit
Hi Stephen,
Thank you for taking the time to leave us a review.
We're delighted to hear your glowing report on your overall experience with us.
We look forward to welcoming you back!
Many thanks,
The Pure Edit team.
I ordered fabric to cover a large…
I ordered fabric to cover a large stool. It was s beautiful quality and looks fabulous. Delivery really quick. Definitely will buy from here again
14 januari 2025
Antwoord van The Pure Edit
Hello Angela,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're happy with our fabric quality and delivery service.
We look forward to welcoming you back!
Many thanks,
The Pure Edit team.
Antwoord van The Pure Edit
Hi Bee,
Thank you for taking the time to leave us a review.
We're delighted to hear your positive feedback on our delivery service and product quality.
We look forward to working with you again soon,
Many thanks,
The Pure Edit team.
Beautifully and professionally…
Beautifully and professionally presented sample swatches, clearly labelled. All swatches are of a good size to enable you to determine if suitable. Sustainable materials which is evermore important. Having the "Gallery" to see how the fabrics and wallpapers work together is really helpful - more of this please. Will be purchasing wallpapers and fabrics from Pure Edit to decorate our home.
Wish list-Please give details of coordinating paint make and colours
13 januari 2025
Antwoord van The Pure Edit
Hello Karen,
Thank you for taking the time to leave us a review.
We're delighted to hear that you find our gallery and suggested products useful.
Unfortunately, we have made the decision to discontinue our paint range and this is why we've removed them from our site.
We recommend taking your chosen fabric or wallpaper to your local DIY centre for them to colour match to.
If you'd prefer advice from our team, we would be more than happy to assist!
We look forward to working with you again,
Many thanks,
The Pure Edit team.
The products are lovely but the service…
The products are lovely but the service is slow.
13 januari 2025
Antwoord van The Pure Edit
Hi Jan,
Thank you for taking the time to leave us a review.
We take onboard your feedback of our service. We have been experiencing some teething issues with moving house and our processes haven't been as seamless as we would like, and for that we apologise.
We are, however, delighted to hear that you are happy with our product offering and hope you choose to work with us again in the future.
Many thanks,
The team at The Pure Edit.
didn't receive samples!!
didn't receive samples!!
After paying £1.50 for postage when I ordered them online, the envelope (labelled with Pure Edit) was then stuck at my local sorting office requiring me to pay a further £5.00 (due to incorrect/insufficient postage?)
I therefore refused receipt of it!
Very disappointed.
8 januari 2025
Antwoord van The Pure Edit
Hello Viv,
Thank you for taking the time to leave us a review.
We apologise that you did not receive your first set of samples, it seems like a human error on our part in which the franking has been missed from the envelope.
I can see that our team did process a replacement set of samples for you which you have received?
As a gesture of goodwill, our customer care team have refunded the £1.50 postage for the samples which you did not receive.
We hope that you're happy with the samples you've now received, if you do need any further assistance, please do not hesitate to reach out to a member of our team
Thank you for choosing The Pure Edit
Amazing customer service
Amazing customer service, amazing products reasonably priced, beautifully packaged and all with sustainability in mind
9 januari 2025
Antwoord van The Pure Edit
Hello Jan,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're satisfied with our service, packaging and mission!
We look forward to working with you again soon.
Many thanks,
The team at The Pure Edit.
Attractive designs
Fabric arrived well wrapped and on time. It is good quality. I like simple, I fussy designs and Pure Edit had a nice selection in a choice of colours.
8 januari 2025
Antwoord van The Pure Edit
Hello Isabel,
Thank you for taking the time to leave us a review.
We're delighted to hear how happy you are with our product offering and delivery process.
We look forward to welcoming you back.
Many thanks,
The team at The Pure Edit.
Antwoord van The Pure Edit
Hello Caroline,
Thank you for taking the time to leave us a review.
We're delighted to hear that you are satisfied with our service and product.
We look forward to working with you again.
Many thanks,
The team at The Pure Edit.
Duvet cover purchased in sale
Duvet cover purchased in sale. Very pleased with the quality of this. Disappointed that after paying substantial postage cost, no further tracking information was given from despatch to delivery.
The tracking on my email did not work.
7 januari 2025
Antwoord van The Pure Edit
Hello,
Thank you for taking the time to leave us a review,
We're delighted to hear that you're happy with the quality of the duvet you've purchased from us!
We apologise if you did not receive any correspondence from our shipping provider, sometimes their emails do drop into junk/spam.
I can see that you did receive a shipping email from us on 07/01 which supplied your order details and had a clickable link to track your order using your individual tracking number next to the product information.
Thank you for choosing The Pure Edit.
Twice ordered bedding
Twice ordered bedding. Great quality, soft fabric and very well made. But the customer service is all over the place. Both times they messed up my order. The first time they sent the wrong quantities, which they corrected and the second time they (probably) forgot my order. Had to chase it after almost 3 weeks of waiting. I called to enquire. They took my phone number and I was told that I'll get a call back, which never happened. I was sent an email instead. I guess to avoid admitting over the phone that they forgot to send out my order. I don't know. Never got an explanation. Not a great shopping experience.
Thank you for the reply and the explanation. I wouldn't have minded to wait because I do understand that during Christmas time services change. I just wish I'd have received an email about what I could expect. And if you promise a call back then please make the call next time.
And I didn't even mention the samples that I ordered that have never arrived. I understand that it's not your fault that they've gone missing in transit, but it's comical that everything has gone wrong for me with all my orders.
Anyway live and learn. There's always room for improvement. And as I said before I had no issues with the products that I ordered. All are well made to a high standard. I wish you great success with your business.
8 januari 2025
Review zonder uitnodiging
Antwoord van The Pure Edit
Hi Anelia,
Thank you for taking the time to leave us a review.
I have taken some time to look into your orders.
We apologise that you received the wrong quantities of bedding in your first order with us, this was a human error with our distributor. I can see this issue was rectified on the same day as your call, and hope you were happy with your bedding and cushions once delivered in full. We now hold all stock on site and distribute ourselves, which should eliminate future issue such as this.
I can see your order placed on the 19th December was after the Christmas cut-off point which is why your delivery came in the new year, once our warehouse reopened. We apologise that this was quite a long wait for you, but again, we do hope that you were satisfied with the bedding sets and pillowcases which you received.
We do hope that the delivery and service you experienced with us has not deterred you from choosing us in the future, the service you have received is not to the standard we like to keep and for that we do sincerely apologise.
Thank you for choosing The Pure Edit and we do hope to welcome you back in the future.
Great service
Great service!
I had a problem with delivery and they havr sort it out!
Great stuff!
3 december 2024
Antwoord van The Pure Edit
Hello,
Thank you for taking the time to leave us a review.
We're delighted to hear you're happy with the service we have provided!
Thank you for choosing The Pure Edit.
pure edit bedding
Bought some pure edit bedding.
It came wrapped in its own individual cotton bag which was nice
5 december 2024
Antwoord van The Pure Edit
Hi Ann,
Thanks for taking the time to leave us a review.
We're glad to hear you're happy with your bedding!
Many thanks,
The team at The Pure Edit
Antwoord van The Pure Edit
Hello Nicky,
Thank you for taking the time to leave us a review.
We're delighted to hear that you are satisfied with the service we've provided.
Thank you for choosing The Pure Edit.
Beautiful high quality fabric
I could not be happier with the fabric from The Pure Edit. I ordered folia in denim which we made into bedroom curtains and we love them so much. I intend to make a headboard with the Ellora in marine in due course.
2 september 2024
Review zonder uitnodiging
Antwoord van The Pure Edit
Hello Clare,
Thank you for taking the time to write us a review,
We're delighted to hear how satisfied you are with the curtains you've received. We look forward to working with you on future projects.
Many thanks,
The Pure Edit team
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