I have spent thousands with this company whilst renovating my house. Beautiful fabrics and wallpapers, wish I could say the same about their customer service!!! To be clear this was about responsiven... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Had been looking for a linen bedding set for a while but not wanting to pay £300. Found exactly what I was after at The Pure Edit; natural duvet cover super king with 2 pillows for under £70 inc p&p.... Toon meer
Bedrijf heeft geantwoord
Beautiful Roman blinds, wonderful quality. Did need to spend some time adjusting the cords on the back to make them hang symmetrically, but I was sent detailed instructions of how to do so.
Bedrijf heeft geantwoord
Beautiful fabrics with the most gorgeous designs, patterns, stripes, plains - everything- fabulous quality at very affordable prices. I’m struggling to choose which to have for our lounge curtains and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over The Pure Edit
Geschreven door het bedrijf
The home of sustainable style 🌱
Hello, we’re The Pure Edit.
Relaxed home furnishings that are serious about the planet.
Considered at every step – from our natural and recycled materials to our carefully chosen partners and low-impact processes – our collection is shaped by our commitment to doing things properly.
We’re not perfect (we’re only human), but we are passionate. About our customers, our people, and our planet.
There is still work to be done and we strive to do better each and every year as we work hard towards our sustainability goals.
Contactgegevens
Verenigd Koninkrijk
- 0330 055 2996
- customercare@thepureedit.com
- www.thepureedit.com
4,2
Goed
434 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van The Pure Edit
Hi Jane,
Thank you for taking the time to leave us a review.
We're sorry to hear that your samples have taken long to arrive with you.
We've been inundated with sample orders since our launch last month and we're experiencing some delays in despatch.
I can see your samples have since been delivered, but if you haven't yet received them, we can of course resend them for you.
Many thanks,
The Pure Edit team
Prompt and helpful
26 februari 2025
Antwoord van The Pure Edit
Hi Molly,
Thank you for taking the time to leave us a review.
We're delighted to hear you're happy with the service you've received from our team.
We look forward to welcoming you back in the future,
Many thanks,
The Pure Edit team.
Antwoord van The Pure Edit
Hi Nicolas,
Thank you for taking the time to leave us a review.
We've been working through a back log of samples as we've been inundated since our launch at the beginning of February.
I can see you placed your order on the 23rd Feb. 2 of your samples were shipped on the 24th February and 1 sample was shipped on the 28th february.
Unfortunately, we're currently out of stock of the Aline Sage, this will be despatched once we have stock.
If you haven't yet received these samples, please do let us know, and we will resend as soon as possible.
Many thanks,
The Pure Edit team
Beautiful fabrics and excellent service
I’m so impressed with this business. The service was fantastic - efficient and helpful and the quality and design of the fabrics is excellent.
11 februari 2025
Antwoord van The Pure Edit
Hi Katy,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're satisfied with our service and product, it's so lovely to hear such positive feedback.
Thank you for choosing The Pure Edit.
We look forward to working with you again in the future.
Many thanks,
The Pure Edit team
Antwoord van The Pure Edit
Hi Sandrea,
Thank you for taking the time to leave us review.
We're delighted to hear you're satisfied with our sample delivery service.
We look forward to working with you in the future.
Many thanks,
The Pure Edit team
A fabulous new find
Love the range of fabrics. Fabric is very easy to work with. Fast delivery. Would recommend.
19 februari 2025
Antwoord van The Pure Edit
Hello Teresa,
Thank you so much for your positive feedback,
We're delighted to hear that you're happy with our range and delivery process!
We look forward to working with you again in the future.
All the best,
The Pure Edit team
Lovely fabric
Very quick delivery and the fabric is now a beautiful pair of curtains.
Good quality fabric.
4 februari 2025
Antwoord van The Pure Edit
Hi Helen,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're pleased with your fabric and you've made them into your dream curtains!
Thank you for choosing The Pure Edit,
Many thanks, The Pure Edit team
I first place an order nearly a month…
I first place an order nearly a month ago and still haven’t received my order despite paying for swatches.
16 februari 2025
Antwoord van The Pure Edit
Hi Joanne,
Thank you for taking the time to leave us a review.
I can see your order was placed back on the 16th February.
I can confirm that your order was despatched on the 7th February and should have arrived with you on the 10th or 11th February, as it was posted 1st class with royal mail.
Firstly, we'd like to apologise that your order has taken a while to be despatched. We've been inundated with sample orders since our launch at the beginning of February which we are working our best to get through.
Secondly, we'd like to ask, if you haven't yet received your samples to make us aware and we will reorder as soon as possible for you.
Once again, we are sincerely sorry for the delay you've experienced with our sampling service, this isn't the level of service we wish to provide to our customers.
Many thanks,
The Pure Edit team.
The Pure Edit Company: Fabric Delivery
The material was very quickly dispatched and received shortly thereafter. I was kept informed of the delivery process as it happened and was happy with the packaging.
31 januari 2025
Antwoord van The Pure Edit
Hello Joanie,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're happy with the service we've provided!
We look forward to working with you again in the future,
Many thanks,
The Pure Edit team
Serious logistical issues
Wrong samples sent. Some didn’t arrive at all. It’s been weeks. Serious logistical issues at this company.
14 februari 2025
Antwoord van The Pure Edit
Hello Sara,
Thank you for taking the time to leave us a review.
We're sorry to hear that you haven't as yet received your full sample order, this is of course not the level of service we wish to provide to our customers.
Unfortunately, at the moment we are experiencing a huge back log with our sampling due to system issues which we are working on around the clock to resolve.
Hopefully, you receive your samples very shortly and we hope they are everything you are searching for.
Once again, we are sincerely sorry this has happened and hope this sampling experience does not deter you from working with us again in the future.
Many thanks,
The Pure Edit team x
Great products, really poor service.
I ordered some fabric and a cushion cover. I was told that both were in stock. I'm absolutely delighted with both but there's huge scope for improvement in customer service.
I needed the fabric in a hurry and phoned to check that both items were in stock and that the fabric could be despatched quickly. The fabric took a week to get to me not because of the courier company (who did a brilliant next day delivery) but because it took nearly a week for it to be sent out. As a result I didn't get it in time.
It also transpired that the cushion cover wasn't actually in stock and I eventually received it a month after placing the order.
27 januari 2025
Antwoord van The Pure Edit
Hello Chris,
Thank you for taking the time to leave us a review and sharing your experience with us.
We're delighted to hear that you're happy with your purchases!
We are however sorry to hear that you have experienced significant delays in receiving your fabric and specifically your cushion, this absolutely is not the level of service we like to upkeep, and for that we sincerely apologise.
To explain the delays you've experienced, in December we relocated to a larger premise. With this move, we have experienced many system errors which have affected our stock.
We are now back operating as normal and hopefully these issues are behind us.
Once again, we sincerely apologise for the service issues you have experienced with us and we hope this does not deter you from choosing to work with us again in the future.
Many thanks,
The team at The Pure Edit.
Really lovely fabric
Really lovely fabric. Delivered promptly. Very pleased with the result
28 januari 2025
Antwoord van The Pure Edit
Hello Jill,
Thank you for taking the time to leave us a review.
We're delighted to hear that you are happy with your fabric! Please do send us some pictures of the finished results!!
Thank you for choosing The Pure Edit
Antwoord van The Pure Edit
Hello,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're satisfied with your samples!
If you need any further help from our team, please do not hesitate to reach out to a member of our team!
Many thanks,
The Pure Edit team
I ordered samples of wallpapers which…
I ordered samples of wallpapers which arrived quickly. The quality of the wallpaper and choice is great. I will definitely be placing an order.
21 januari 2025
Antwoord van The Pure Edit
Hello Julie,
Thank you for taking the time to leave us a review.
We're so happy to hear that you're pleased with your samples.
We look forward to seeing which wallpaper you choose!
Many thanks,
The Pure Edit team
Lovely material and pattern
Lovely material and pattern. Very well packaged and arrived on time. Very pleased with purchase.
15 januari 2025
Antwoord van The Pure Edit
Hello Beverley,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're satisfied with your fabric!
Many thanks,
The Pure Edit team.
Antwoord van The Pure Edit
Hello Jane,
We're delighted to hear your positive feedback on our fabric.
We look forward to welcoming you back!
Many thanks,
The Pure Edit team.
Amazing fabrics!
Amazing fabrics!
Great price, havnt ordered my fabrics yet as I am spoilt for choice on which of the coordinating fabrics to choose for my headboard , cushions and bed wrap.
Highly recommend the after care service and advise.
27 januari 2025
Antwoord van The Pure Edit
Hi Gill,
Thank you for taking the time to leave us a review.
We're delighted to hear such positive feedback on our fabrics and customer care service.
We look forward to receiving your order and if you need any further assistance, please do not hesitate to reach out to our team.
Many thanks,
The Pure Edit team.
I was kept informed at all stages of…
I was kept informed at all stages of the process, and received all the samples I requested.
21 januari 2025
Antwoord van The Pure Edit
Hello Carol,
Thank you for taking the time to leave us a review.
We're delighted to hear you're happy with the service we've provided.
We look forward to working with you in the future!
Many thanks,
The Pure Edit team.
I’ve actually just received my curtains…
I’ve actually just received my curtains and I’m over the moon with them- the material , the print and the quality are all top notch! Who would’ve thought curtains could make you happy 😊
12 februari 2025
Review zonder uitnodiging
Antwoord van The Pure Edit
Hi Caroline,
Thank you for taking the time to write us a lovely review!
We're delighted to hear how happy you are with your finished curtains!! Please do send us pics, we love seeing your beautiful soft furnishings in situ!
We look forward to working with you on future projects.
Many thanks,
The Pure Edit team.
Could Amazon give lessons to our other services?
Arrived on time, quietly, beautifully packed and left in a sensible place.
7 januari 2025
Antwoord van The Pure Edit
Hi Gail,
Thank you for leaving us a review.
We're delighted to hear that you are satisfied with our product and delivery service.
Many thanks,
The Pure Edit team.
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