I have spent thousands with this company whilst renovating my house. Beautiful fabrics and wallpapers, wish I could say the same about their customer service!!! To be clear this was about responsiven... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Had been looking for a linen bedding set for a while but not wanting to pay £300. Found exactly what I was after at The Pure Edit; natural duvet cover super king with 2 pillows for under £70 inc p&p.... Toon meer
Bedrijf heeft geantwoord
Beautiful Roman blinds, wonderful quality. Did need to spend some time adjusting the cords on the back to make them hang symmetrically, but I was sent detailed instructions of how to do so.
Bedrijf heeft geantwoord
Beautiful fabrics with the most gorgeous designs, patterns, stripes, plains - everything- fabulous quality at very affordable prices. I’m struggling to choose which to have for our lounge curtains and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over The Pure Edit
Geschreven door het bedrijf
The home of sustainable style 🌱
Hello, we’re The Pure Edit.
Relaxed home furnishings that are serious about the planet.
Considered at every step – from our natural and recycled materials to our carefully chosen partners and low-impact processes – our collection is shaped by our commitment to doing things properly.
We’re not perfect (we’re only human), but we are passionate. About our customers, our people, and our planet.
There is still work to be done and we strive to do better each and every year as we work hard towards our sustainability goals.
Contactgegevens
Verenigd Koninkrijk
- 0330 055 2996
- customercare@thepureedit.com
- www.thepureedit.com
4,2
Goed
434 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Delighted with my curtains
Delighted with my curtains. This is the second order I have had from The Pure Edit. Well made and come well wrapped and ready to hang.
28 maart 2025
Antwoord van The Pure Edit
Hello Belinda,
Thank you for taking the time to write a review and for your positive feedback.
We're delighted to hear how happy you are with your curtains!
We look forward to welcoming you again in the future.
Thank you for choosing The Pure Edit
Good fabrics at great prices with extra…
Good fabrics at great prices with extra contact and delivery. I thoroughly recommend.
11 april 2025
Antwoord van The Pure Edit
Hello Gordon,
Thank you for taking the time to leave us a review.
We're delighted to hear such positive feedback!
Thank you for choosing The Pure Edit
Many thanks
Excellent customer service
My (many!) questions were all answered promptly and thoroughly and the overall customer service was excellent. The sample I requested prior to purchasing was also delivered very quickly. I would have no hesitation in using this company again in the future.
11 april 2025
Antwoord van The Pure Edit
Hello Maria,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're satisfied with the experience you've had with us, we're always happy to help.
Thank you for the recommendation and we look forward to working with you again in the future.
Many thanks,
The Pure Edit team
We did not receive the samples we…
We did not receive the samples we requested until today while we requested one month ago
26 maart 2025
Antwoord van The Pure Edit
Hello Majeda,
Thank you for taking the time to leave us a review.
We apologise for the delay you've experienced in receiving your sample. We experienced a huge influx in sample orders after our latest launch which delayed our orders leaving our warehouse.
We hope that you're satisfied with the sample you've received. If you require any further assistance, our team would be happy to help.
Many thanks for choosing The Pure Edit
Antwoord van The Pure Edit
Hi Estelle,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're satisfied with our service and fabrics.
We look forward to working with you again in the future!
Many thanks,
The Pure Edit team
Easy to order arrived on time
4 april 2025
Antwoord van The Pure Edit
Hello Gerald,
Thank you for taking the time to leave us a review,
We're happy to hear that you're happy with the service we offer.
We look forward to working with you again in the future.
Many thanks,
The Pure Edit team
A great shopping experience
A great shopping experience and a lovely material, very happy with my purchase
20 maart 2025
Antwoord van The Pure Edit
Hi Caroline,
Thank you for taking the time to leave us a review.
We're happy to hear that you're satisfied with your experience with us and your fabric!
We look forward to welcoming you back,
Many thanks,
The Pure Edit team
Antwoord van The Pure Edit
Hi Carol,
Thank you for taking the time to leave us a review.
We're delighted to hear you're happy with your purchase!
We look forward to welcoming you back in the future.
Many thanks,
The Pure Edit team
Great for Made to Measure Curtains
We ordered made to measure curtains through The Pure Edit. It took a while for our sample to come through - but it was very easy to get through to customer services on the phone and I understand the delay has been resolved now. We went on to order our curtains and they arrived in just a couple of weeks, much quicker than we expected. We love them. Thank you!
18 maart 2025
Antwoord van The Pure Edit
Hi Lindsay,
Thank you for taking the time to write us a review.
We're delighted to hear how happy you are with your made to measure curtains. We apologise for the delay in receiving your sampling, we had a mad few months post-launch.
We look forward to welcoming you back in the future!
Many thanks,
The Pure Edit team
Brilliant service and lovely large…
Brilliant service and lovely large sized samples - so helpful for my clients to view.
20 maart 2025
Antwoord van The Pure Edit
Hi Lyndsey,
Thank you for taking the time to write a review.
We're delighted to hear you're happy with our sampling service!
We look forward to welcoming you back,
Many thanks,
The Pure Edit team
Antwoord van The Pure Edit
Hi Jane,
Thank you for taking the time to leave us a review.
We're delighted to hear we're your go-to supplier, it's a pleasure working with you.
Many thanks,
The Pure Edit team
I like the print and the colour
I like the print and the colour, however, as stated the fabric is not washable. Received a sample, decided to wash it to see how it would fare. The colour was Persimmon, the colour moved a bit, (used a warm , quick hand wash), but it didn't shrink. As I made cushion covers, they will need to be washed from time to time.That's why it lost a star, but you did make that clear on description.
4 maart 2025
Antwoord van The Pure Edit
Hello Jean,
Thank you for taking the time to leave us a review.
Appreciate your feedback,
Many thanks,
The Pure Edit team
The fabric swatches took weeks to…
The fabric swatches took weeks to arrive and then the colours used are way out. The ‘chambray’ colour is actually grey in two of the fabrics so unsuitable.
I would be wary of ordering from The Pure Edit for fear of getting a completely different colour to that advertised.
5 maart 2025
Antwoord van The Pure Edit
Hello,
Thank you for taking the time to review your experience with us.
I've looked into your order and can see you waited a long time to receive your samples which apologise for, this isn't our usual level of service. Unfortunately, a couple of the samples you ordered were out of stock due to high demand, therefore they were placed on back order until stock was received in.
We appreciate your feedback on the colours. Chambray is a grey-blue shade therefore they will have grey undertones. Indira Indigo and Folia Indigo may be better options for you to look at if you're wanting a more defined blue shade.
Many thanks,
The Pure Edit team
Antwoord van The Pure Edit
Thank you for taking the time to leave a positive review.
We look forward to welcoming you back to The Pure Edit,
Many thanks
Antwoord van The Pure Edit
Hi Andrea,
Thank you for taking the time to leave a review.
We're delighted to hear you're satisfied with our range and shipping process.
We look forward to welcoming you again,
Many thanks,
The Pure Edit team
Very pleased with my Azmi Mineral…
Very pleased with my Azmi Mineral made-to-measure Roman blind. Helpful free swatches were sent, which helped me decide on a colourway. The blind was made and dispatched promptly and my fitter found it quite straightforward to install. The mechanism works smoothly and the pattern is fun and eye-catching.
18 februari 2025
Antwoord van The Pure Edit
Hello Katie,
Thank you for taking the time to leave us a review, it's lovely to hear such a glowing report on our made to measure service.
We're delighted to hear that you're happy with your new Azmi blinds and hope they bring you much joy!
Many thanks,
The Pure Edit team
Antwoord van The Pure Edit
Hello Michaela,
Thank you so much for taking the time to leave us positive feedback, we're delighted to hear you're happy with our product and price.
We look forward to welcoming you back,
Many thanks,
The Pure Edit
Antwoord van The Pure Edit
Hi Vanessa,
Thank you for taking the time to leave us a review and for leaving such lovely feedback!
Many thanks,
The Pure Edit team
Love my material made curtains
Love my material made curtains
Looks great.
Very impressed with service
Erica
14 februari 2025
Antwoord van The Pure Edit
Hello Erica,
Thank you for taking the time to leave us a review.
We're delighted to hear that you are satisfied with your curtains and our service.
We look forward to welcoming you back soon,
Many thanks,
The Pure Edit team
Antwoord van The Pure Edit
Hi Jane,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're happy with our fabrics and service.
Thank you for choosing The Pure Edit
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